100% up to €/$400 + 75 Bonus Spins on Book of Dead Slot, 1st Deposit Bonus at The ClubHouse Casino
- Bonus
- 100%
- Max bonus
- €400
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
Casino profile
The ClubHouse Casino
Player complaints and reviews about The ClubHouse Casino, plus its operator (The Clubhouse Affiliates), licences and welcome offers.
theclubhousecasino.com
Profile
- Website
- theclubhousecasino.com
- Established
- 2021
- Operator
- The Clubhouse Affiliatesaffiliate programme
- Company
- Novatrix SRL
- Languages
- English
- German
- Currencies
- Euros
- Australian dollars
- Canadian dollars
- New Zealand dollars
- US dollars
- Indian rupees
- Norwegian kroner
- Russian rubles
- Polish zlotys
- Japanese yen
- Kazakhstani tenges
- Bitcoin
- Bitcoin Cash
- Litecoin
- Dogecoin
- Tether
- Ethereum
- Ukrainian hryvnias Show more
About
The ClubHouse Casino belongs to the The Clubhouse Affiliates affiliate programme. The site launched in 2021. It holds licences from Anjouan Gaming Board, Tobique Gaming Commission. The interface is available in 2 languages: English, German. 18 account currencies are listed, including Euros, Australian dollars, Canadian dollars, New Zealand dollars. We list 6 welcome offers.
The ClubHouse Casino is listed in 8 markets, among them Canada, Germany, Australia and New Zealand.
Markets
This brand is listed in 8 markets. Pick one to see what it offers there.
Welcome bonuses
6 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €/$600 + 100 Bonus Spins, 1st Deposit Bonus at The ClubHouse Casino
- Bonus
- 100%
- Max bonus
- €600
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
75% up to €/$300, 2nd Deposit Bonus at The ClubHouse Casino
- Bonus
- 75%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
50% up to €/$300 + 50 Bonus Spins, 3rd Deposit Bonus at The ClubHouse Casino
- Bonus
- 50%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 40xb
Wagering applies to the bonus amount.
8% Weekend Cashback Bonus at The ClubHouse Casino
- Bonus
- 8%
- Min deposit
- €100
Up to 50 Bonus Spins on Sundays at The ClubHouse Casino
- Wagering
- 35x
Player Intelligence
158 records
What players report about The ClubHouse Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
43
83% resolved, of those with a known outcome
Total reviews
115
Across all review sites
Player rating
3.63 / 5
AskGamblers 4.25 · Trustpilot 3.0
GEO markets
11
Countries stated on 27% of records
The ClubHouse Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about The ClubHouse Casino, the way Player Intelligence PRO computes it.
Since 2021, players have posted 43 complaints and 115 reviews about The ClubHouse Casino on 5 sites. In the 12 months to November 5, 2026, they filed 6 complaints and posted 7 reviews.
The problem players report most often is “Withdrawal delay”: 27% of the 41 complaints with a labelled problem. Next come “Withdrawal refused” (17%) and “Account blocked” (7.3%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.
Of the 41 complaints with a known outcome, 83% were resolved, against 59% across all brands. That puts The ClubHouse Casino 701st of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 80%.
Reviewers give The ClubHouse Casino 3.98 out of 5 on average over 114 rated reviews, against 3.44 across all brands. 81% of the ratings are four or five stars, and 19% are one or two. The review sites’ own scores average 3.63 out of 5 across 2 sites. By that score, The ClubHouse Casino ranks 1,410th of 4,286 rated casinos. Reviewers most often praise “Games” (69 reviews), “Website & app” (52 reviews) and “Customer support” (51 reviews). The most common criticism concerns “Bonuses” (24 reviews), “Withdrawals” (18 reviews) and “Customer support” (17 reviews).
The countries players state most often are Australia (26%), Germany (21%) and Ireland (17%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about The ClubHouse Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Players appreciated the smooth withdrawal process and the availability of bonuses, including cashback and a generous VIP program. The modern website layout and helpful live support were also highlighted as positive aspects of their experience.
Many players expressed frustration with the perceived low RTP of games and slow processing times for withdrawals, especially after multiple requests. Additionally, issues with loyalty rewards, such as being denied bonuses without clear explanations, left some players unimpressed.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
10
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 6 |
| 2022 | 5 |
| 2023 | 8 |
| 2024 | 10 |
| 2025 | 7 |
| 2026 | 4 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay27%11
- Withdrawal refused17%7
- Account blocked7.3%3
- Bonus winnings confiscated7.3%3
- Missing funds7.3%3
- Wrong calculation7.3%3
- Game malfunction4.9%2
- Withdrawal limits4.9%2
- Other problems17%7
Block 03
Complaint categories
- Withdrawal50%21
- Account12%5
- Technical12%5
- Bonus9.5%4
- Payments & refunds9.5%4
- KYC / verification4.8%2
- Responsible gambling2.4%1
Block 04
Complaint status
- Resolved79%34
- Unresolved16%7
- Closed without an outcome4.7%2
Block 05
The ClubHouse Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | The ClubHouse Casino | All brands |
|---|---|---|
| Complaints resolved | 83% | 59% |
| Average review rating | 3.98 | 3.44 |
| Complaints per 100 reviews | 37.4 | 26.4 |
| Share of “Withdrawal” complaints | 50% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
64
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 2 |
| 2022 | 14 |
| 2023 | 19 |
| 2024 | 9 |
| 2025 | 64 |
| 2026 | 7 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars66%75
- 4 stars15%17
- 2 stars1.8%2
- 1 star18%20
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games62%69
- Website & app46%52
- Customer support46%51
- Bonuses39%44
- Withdrawals31%35
- Deposits & payment methods25%28
Criticised
- Bonuses21%24
- Withdrawals16%18
- Customer support15%17
- KYC / verification11%12
- Games9.8%11
- Website & app9.8%11
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
1.5
3.46
3.43
2.67
4.68
2.22
202120222023202420252026
| Period | Value |
|---|---|
| 2021 | 1.5 |
| 2022 | 3.46 |
| 2023 | 3.43 |
| 2024 | 2.67 |
| 2025 | 4.68 |
| 2026 | 2.22 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Australia26%11
- Germany21%9
- Ireland17%7
- New Zealand9.5%4
- Austria7.1%3
- Canada7.1%3
- Switzerland2.4%1
- Indonesia2.4%1
- India2.4%1
- Luxembourg2.4%1
- Other countries2.4%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 4 | – | 7 | – |
| 2025 | 7 | – | 64 | 4.68 |
| 2024 | 10 | 70% | 9 | – |
| 2023 | 8 | – | 19 | – |
| 2022 | 5 | – | 14 | – |
| 2021 | 6 | – | 2 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 9 | 99 | 4.25 / 5 |
| Casino Guru | 27 | 10 | – |
| latestcasinobonuses.bet | 5 | 2 | – |
| Trustpilot | – | 4 | 3.0 / 5 |
| LCB | 2 | – | – |
Block 13
Latest complaints and reviews
The newest records about The ClubHouse Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
New Zealand · Trustpilot
- Review
0.5 of 5 stars
- Complaint
Withdrawal refused
Resolved - Complaint
Withdrawal refused
Resolved - Complaint
Withdrawal refused
ResolvedIndia · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot.
Questions about The ClubHouse Casino
Who owns The ClubHouse Casino?
The ClubHouse Casino is operated by Novatrix SRL and runs under the The Clubhouse Affiliates affiliate programme.
Is The ClubHouse Casino licensed?
Yes. The ClubHouse Casino holds 2 licences: Anjouan Gaming Board, Tobique Gaming Commission.
When was The ClubHouse Casino founded?
The ClubHouse Casino launched in 2021.
Which currencies does The ClubHouse Casino accept?
Currencies listed for The ClubHouse Casino: Euros, Australian dollars, Canadian dollars, New Zealand dollars, US dollars, Indian rupees, Norwegian kroner, Russian rubles and 10 more. Its site is available in 2 languages: English, German.
What welcome bonuses does The ClubHouse Casino offer?
6 welcome offers are listed for The ClubHouse Casino. The first on the list is “100% up to €/$400 + 75 Bonus Spins on Book of Dead Slot, 1st Deposit Bonus at The ClubHouse Casino”, with a 40× wagering requirement.
Which countries is The ClubHouse Casino available in?
The ClubHouse Casino is listed in 8 markets: Australia, Austria, Canada, Germany, India, Japan, Kazakhstan, New Zealand.
What do players say about The ClubHouse Casino?
Players have filed 43 complaints and written 115 reviews about The ClubHouse Casino. Players rate The ClubHouse Casino 3.63 out of 5 on average across the 2 sites that publish one.
What do players complain about most at The ClubHouse Casino?
“Withdrawal delay” – 27% of the 41 complaints about The ClubHouse Casino with a labelled problem. Followed by “Withdrawal refused” (17%) and “Account blocked” (7.3%).
Do players report withdrawal problems at The ClubHouse Casino?
Withdrawals are the topic of 21 complaints about The ClubHouse Casino: 50% of the 42 with a topic. The most common withdrawal problem is “Withdrawal delay” (52% of them). Of the withdrawal complaints with a known outcome, 80% were resolved.
Does The ClubHouse Casino resolve player complaints?
83% of the 41 complaints about The ClubHouse Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, The ClubHouse Casino is 701st. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about The ClubHouse Casino?
Praised most: “Games”, “Website & app” and “Customer support”. Criticised most: “Bonuses”, “Withdrawals” and “Customer support”. 81% of the rated reviews give four or five stars, and 19% give one or two.
How many complaints has The ClubHouse Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 6 complaints about The ClubHouse Casino.
Where do The ClubHouse Casino’s players come from?
The countries named most often in complaints and reviews about The ClubHouse Casino are Australia (26%), Germany (21%) and Ireland (17%).
Screenshots
4 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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