Exclusive
150% up to €1200 + 50 Bonus Spins on Starburst Slot at SvenPlay Casino
- Bonus
- 150%
- Max bonus
- €1200
- Min deposit
- €35
- Wagering
- 40x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
SvenPlay Casino
Player complaints and reviews about SvenPlay Casino, plus its operator (C24 Partners), licences and welcome offers.
Closedsven-play.com
sven-play.com
Profile
- Website
- sven-play.com
- Established
- 2018
- Operator
- C24 Partnersaffiliate programme
- Company
- L.C.S. Limited
- Licences
- Languages
- English
- Finnish
- German
- Norwegian
- Currencies
- Euros
- US dollars
- Australian dollars
- Brazilian reals
- Canadian dollars
- New Zealand dollars
About
SvenPlay Casino belongs to the C24 Partners affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2018. It holds a licence from Malta Gaming Authority. The interface is available in 4 languages: English, Finnish, German, Norwegian. 6 account currencies are listed, including Euros, US dollars, Australian dollars, Brazilian reals. We list 5 welcome offers.
SvenPlay Casino is listed in one market, Austria. On the SvenPlay Casino site for Finland, we found a loyalty programme with 3 tiers.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
5 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
125% up to €500 and up to 500 extra spins
- Bonus
- 125%
- Max bonus
- €500
- Free spins
- 500
- Min deposit
- €25
- Wagering
- 30x bonus + deposit
- Max bet
- €5 or 15% of starting bonus value
Wagering applies to deposit plus bonus.
100% up to €750 and up to 250 extra spins
- Bonus
- 100%
- Max bonus
- €750
- Free spins
- 250
- Min deposit
- €25
- Wagering
- 30x bonus + deposit
- Max bet
- €5 or 15% of starting bonus value
Wagering applies to deposit plus bonus.
100% up to €200 at SvenPlay Casino
- Bonus
- 100%
- Max bonus
- €200
- Min deposit
- €25
- Wagering
- 50x(d+b)
Wagering applies to deposit plus bonus.
80% up to €600
- Bonus
- 80%
- Max bonus
- €600
- Min deposit
- €25
- Wagering
- 30x bonus + deposit
- Max bet
- €5 or 15% of starting bonus value
Wagering applies to deposit plus bonus.
Loyalty programme
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
- 1
DEDICATED VIP ACCOUNT MANAGER
Your personal Account Manager is here to handle any issues you may have and improve your gaming experience.
- 2
FAST WITHDRAWALS
We will ensure that your withdrawals are processed quickly and we will be available to answer any queries you may have with no delay.
- 3
EXCLUSIVE OFFERS
Personalized promotions such as deposit bonuses with very low wagering requirements, cashback bonuses and other treats are waiting for you.
Player Intelligence
421 records
What players report about SvenPlay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
57
72% resolved, of those with a known outcome
Total reviews
364
Across all review sites
Player rating
3.48 / 5
AskGamblers 4.45 · Trustpilot 2.5
GEO markets
15
Countries stated on 17% of records
SvenPlay Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about SvenPlay Casino, the way Player Intelligence PRO computes it.
Since 2020, players have posted 57 complaints and 364 reviews about SvenPlay Casino on 5 sites. In the 12 months to November 4, 2026, they filed 2 complaints and posted 6 reviews.
The problem players report most often is “Withdrawal delay”: 40% of the 52 complaints with a labelled problem. Next come “Withdrawal refused” (13%) and “Winnings voided” (9.6%). Complaints about “Withdrawal” make up 65% of those with a topic, against 29% across all brands.
Of the 57 complaints with a known outcome, 72% were resolved, against 59% across all brands. That puts SvenPlay Casino 1,112th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 81%.
Reviewers give SvenPlay Casino 4.13 out of 5 on average over 364 rated reviews, against 3.44 across all brands. 84% of the ratings are four or five stars, and 13% are one or two. The review sites’ own scores average 3.48 out of 5 across 2 sites. By that score, SvenPlay Casino ranks 1,678th of 4,286 rated casinos. Reviewers most often praise “Games” (265 reviews), “Customer support” (206 reviews) and “Website & app” (197 reviews). The most common criticism concerns “Customer support” (85 reviews), “Withdrawals” (52 reviews) and “Bonuses” (47 reviews).
The countries players state most often are Germany (27%), Finland (15%) and Netherlands (15%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about SvenPlay Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
The game selection is decent, with a variety of slots and table games. Deposits are processed quickly, and the bonus offers are attractive.
The website can lag at times, especially when switching between games. Customer support was slow to respond, and when they did, the answers felt generic.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
16
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 2 |
| 2021 | 8 |
| 2022 | 9 |
| 2023 | 16 |
| 2024 | 15 |
| 2025 | 5 |
| 2026 | 2 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay40%21
- Withdrawal refused13%7
- Winnings voided9.6%5
- Bonus winnings confiscated7.7%4
- Documents rejected or requested again7.7%4
- Self-exclusion3.8%2
- Game malfunction3.8%2
- Withdrawal limits3.8%2
- Other problems9.6%5
Block 03
Complaint categories
- Withdrawal65%37
- KYC / verification11%6
- Bonus8.8%5
- Account3.5%2
- Other3.5%2
- Responsible gambling3.5%2
- Technical3.5%2
- Payments & refunds1.8%1
Block 04
Complaint status
- Resolved72%41
- Unresolved28%16
Block 05
SvenPlay Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | SvenPlay Casino | All brands |
|---|---|---|
| Complaints resolved | 72% | 59% |
| Average review rating | 4.13 | 3.44 |
| Complaints per 100 reviews | 15.7 | 26.4 |
| Share of “Withdrawal” complaints | 65% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
310
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 2 |
| 2021 | 310 |
| 2022 | 12 |
| 2023 | 20 |
| 2024 | 8 |
| 2025 | 6 |
| 2026 | 6 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars68%246
- 4 stars16%60
- 3 stars3%11
- 2 stars1.1%4
- 1 star12%43
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games73%265
- Customer support57%206
- Website & app54%197
- Bonuses45%162
- Withdrawals25%92
- Deposits & payment methods25%91
Criticised
- Customer support23%85
- Withdrawals14%52
- Bonuses13%47
- Games9.6%35
- Deposits & payment methods8.8%32
- Website & app6.6%24
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.25
4.45
1.38
3.1
1.19
1.59
3
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 2.25 |
| 2021 | 4.45 |
| 2022 | 1.38 |
| 2023 | 3.1 |
| 2024 | 1.19 |
| 2025 | 1.59 |
| 2026 | 3 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Germany27%19
- Finland15%11
- Netherlands15%11
- Austria9.9%7
- Sweden5.6%4
- Canada4.2%3
- Switzerland4.2%3
- Morocco4.2%3
- Norway4.2%3
- Ukraine2.8%2
- Other countries7%5
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 2 | – | 6 | – |
| 2025 | 5 | – | 6 | – |
| 2024 | 15 | 80% | 8 | – |
| 2023 | 16 | 75% | 20 | 3.1 |
| 2022 | 9 | – | 12 | – |
| 2021 | 8 | – | 310 | 4.46 |
| 2020 | 2 | – | 2 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 26 | 323 | 4.45 / 5 |
| Trustpilot | – | 34 | 2.5 / 5 |
| Casino Guru | 25 | 7 | – |
| CasinoReviews | 5 | – | – |
| Casinomeister | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about SvenPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Austria · Casino Guru
- Review
1.0 of 5 stars
Austria · Trustpilot
- Complaint
Winnings voided
UnresolvedFinland · Casino Guru
- Complaint
Winnings voided
UnresolvedGermany · Casino Guru
- Complaint
Bonus winnings confiscated
UnresolvedFinland · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot.
Questions about SvenPlay Casino
Who owns SvenPlay Casino?
SvenPlay Casino is operated by L.C.S. Limited and runs under the C24 Partners affiliate programme.
Is SvenPlay Casino licensed?
Yes. SvenPlay Casino holds a licence from Malta Gaming Authority.
When was SvenPlay Casino founded?
SvenPlay Casino launched in 2018. The site has since closed; its profile is kept for reference.
Which currencies does SvenPlay Casino accept?
Currencies listed for SvenPlay Casino: Euros, US dollars, Australian dollars, Brazilian reals, Canadian dollars, New Zealand dollars. Its site is available in 4 languages: English, Finnish, German, Norwegian.
What welcome bonuses does SvenPlay Casino offer?
5 welcome offers are listed for SvenPlay Casino. The first on the list is “150% up to €1200 + 50 Bonus Spins on Starburst Slot at SvenPlay Casino”, with a 40× wagering requirement.
Which countries is SvenPlay Casino available in?
SvenPlay Casino is listed in 1 market: Austria.
Does SvenPlay Casino have a loyalty programme in Finland?
Yes. Its loyalty programme for Finland has 3 tiers.
What do players say about SvenPlay Casino?
Players have filed 57 complaints and written 364 reviews about SvenPlay Casino. Players rate SvenPlay Casino 3.48 out of 5 on average across the 2 sites that publish one.
What do players complain about most at SvenPlay Casino?
“Withdrawal delay” – 40% of the 52 complaints about SvenPlay Casino with a labelled problem. Followed by “Withdrawal refused” (13%) and “Winnings voided” (9.6%).
Do players report withdrawal problems at SvenPlay Casino?
Withdrawals are the topic of 37 complaints about SvenPlay Casino: 65% of the 57 with a topic. The most common withdrawal problem is “Withdrawal delay” (57% of them). Of the withdrawal complaints with a known outcome, 81% were resolved.
Does SvenPlay Casino resolve player complaints?
72% of the 57 complaints about SvenPlay Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, SvenPlay Casino is 1,112th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about SvenPlay Casino?
Praised most: “Games”, “Customer support” and “Website & app”. Criticised most: “Customer support”, “Withdrawals” and “Bonuses”. 84% of the rated reviews give four or five stars, and 13% give one or two.
How many complaints has SvenPlay Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 2 complaints about SvenPlay Casino.
Where do SvenPlay Casino’s players come from?
The countries named most often in complaints and reviews about SvenPlay Casino are Germany (27%), Finland (15%) and Netherlands (15%).
Similar casinos
Casinos that share a market, a licence or an operator with SvenPlay Casino, and ones players rate about the same.
Other casinos in Austria
Other casinos licensed by Malta Gaming Authority
Other brands of C24 Partners
Rated alike by players
Casinos whose player rating is closest to that of SvenPlay Casino.
