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Casino profile

SpinBet Casino

Player complaints and reviews about SpinBet Casino, plus its operator (Affantage Partners), licences and welcome offers.

spinbet.com
spinbet.com
Capture of the SpinBet Casino website

Profile

Website
spinbet.com
Established
2023
Operator
Affantage Partnersaffiliate programme
Company
Pretense Flip N.V.
Licences
Languages
  • English
  • French
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • New Zealand dollars
  • Bitcoin
  • Ethereum
  • Tether
  • TRON
  • Ripple
  • Binance Coin
  • Litecoin

About

SpinBet Casino belongs to the Affantage Partners affiliate programme. The site launched in 2023. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: English, French. 11 account currencies are listed, including Euros, US dollars, Canadian dollars, New Zealand dollars. We list 7 welcome offers.

SpinBet Casino is listed in 4 markets: Canada, France, Belgium and New Zealand.

Markets

This brand is listed in 4 markets. Pick one to see what it offers there.

Welcome bonuses

7 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

620 records

What players report about SpinBet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

29

76% resolved, of those with a known outcome

Total reviews

591

Across all review sites

Player rating

3.43 / 5

Trustpilot 3.5 · AskGamblers 2.3 · Tribuna 4.5

GEO markets

22

Countries stated on 96% of records

SpinBet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about SpinBet Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 29 complaints and 591 reviews about SpinBet Casino on 5 sites. In the 12 months to November 4, 2026, they filed 9 complaints and posted 141 reviews. That is 10% fewer complaints than in the 12 months before (10). Reviews are down 60% on the 12 months before (354). The average review rating fell from 4.0 to 2.89 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 41% of the 29 complaints with a labelled problem. Next come “Account blocked” (10%) and “Deposit not credited” (10%). Complaints about “Withdrawal” make up 52% of those with a topic, against 29% across all brands.

Of the 29 complaints with a known outcome, 76% were resolved, against 59% across all brands. That puts SpinBet Casino 978th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 73%.

Reviewers give SpinBet Casino 3.73 out of 5 on average over 591 rated reviews, against 3.44 across all brands. 67% of the ratings are four or five stars, and 28% are one or two. The review sites’ own scores average 3.43 out of 5 across 3 sites. By that score, SpinBet Casino ranks 1,717th of 4,286 rated casinos. Reviewers most often praise “Customer support” (241 reviews), “Withdrawals” (137 reviews) and “Games” (101 reviews). The most common criticism concerns “Withdrawals” (69 reviews), “Customer support” (64 reviews) and “Fairness & RTP” (61 reviews).

The countries players state most often are New Zealand (89%), Australia (3%) and Canada (3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about SpinBet Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the generous VIP bonuses, including weekly free spins and a referral bonus. They found these promotions to be among the best compared to other casinos.

Many players were frustrated with slow withdrawal processes and the need for repeated verifications despite no changes in their accounts. Additionally, there were complaints about poor customer support and issues with funds being withheld for extended periods.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay41%12
  • Account blocked10%3
  • Deposit not credited10%3
  • Withdrawal refused10%3
  • Documents rejected or requested again6.9%2
  • Account closed3.4%1
  • Deposit refund3.4%1
  • Gambling limits3.4%1
  • Other problems10%3
Share of the 29 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal52%15
  • Account14%4
  • Deposit14%4
  • KYC / verification6.9%2
  • Responsible gambling6.9%2
  • Other3.4%1
  • Technical3.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved76%22
  • Unresolved24%7
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

SpinBet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

SpinBet Casino against the market
MeasureSpinBet CasinoAll brands
Complaints resolved76%59%
Average review rating3.733.44
Complaints per 100 reviews4.926.4
Share of “Withdrawal” complaints52%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars57%338
  • 4 stars10%60
  • 3 stars4.9%29
  • 2 stars3.9%23
  • 1 star24%141
Share of 591 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support46%241
  • Withdrawals26%137
  • Games19%101
  • Website & app12%66
  • Bonuses10%53
  • VIP & loyalty6.2%33
Share of the 529 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals13%69
  • Customer support12%64
  • Fairness & RTP12%61
  • Bonuses10%53
  • Trust & licence6.2%33
  • Website & app4.3%23
Share of the 529 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • New Zealand89%526
  • Australia3%18
  • Canada3%18
  • Norway2%12
  • France0.3%2
  • Latvia0.3%2
  • Bangladesh0.2%1
  • Bulgaria0.2%1
  • Brazil0.2%1
  • Switzerland0.2%1
  • Other countries2%12
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20269–1232.82
20259–3413.96
20241182%1273.98

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–5633.5 / 5
Casino Guru228–
AskGamblers692.3 / 5
Tribuna–114.5 / 5
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about SpinBet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    New Zealand · Trustpilot

  • Review

    4.0 of 5 stars

    New Zealand · Trustpilot

  • Complaint

    Withdrawal delay

    Unresolved

    AskGamblers

  • Complaint

    Game malfunction

    Resolved

    New Zealand · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    New Zealand · Casino Guru

13 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about SpinBet Casino

Who owns SpinBet Casino?

SpinBet Casino is operated by Pretense Flip N.V. and runs under the Affantage Partners affiliate programme.

Is SpinBet Casino licensed?

Yes. SpinBet Casino holds a licence from Curacao Gaming Control Board.

When was SpinBet Casino founded?

SpinBet Casino launched in 2023.

Which currencies does SpinBet Casino accept?

Currencies listed for SpinBet Casino: Euros, US dollars, Canadian dollars, New Zealand dollars, Bitcoin, Ethereum, Tether, TRON and 3 more. Its site is available in 2 languages: English, French.

What welcome bonuses does SpinBet Casino offer?

7 welcome offers are listed for SpinBet Casino. The first on the list is “200% up to 1500 NZD + 100 Free Spins, 1st Deposit at SpinBet Casino”, with a 35× wagering requirement.

Which countries is SpinBet Casino available in?

SpinBet Casino is listed in 4 markets: Belgium, Canada, France, New Zealand.

What do players say about SpinBet Casino?

Players have filed 29 complaints and written 591 reviews about SpinBet Casino. Players rate SpinBet Casino 3.43 out of 5 on average across the 3 sites that publish one.

What do players complain about most at SpinBet Casino?

“Withdrawal delay” – 41% of the 29 complaints about SpinBet Casino with a labelled problem. Followed by “Account blocked” (10%) and “Deposit not credited” (10%).

Do players report withdrawal problems at SpinBet Casino?

Withdrawals are the topic of 15 complaints about SpinBet Casino: 52% of the 29 with a topic. The most common withdrawal problem is “Withdrawal delay” (80% of them). Of the withdrawal complaints with a known outcome, 73% were resolved.

Does SpinBet Casino resolve player complaints?

76% of the 29 complaints about SpinBet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, SpinBet Casino is 978th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about SpinBet Casino?

Praised most: “Customer support”, “Withdrawals” and “Games”. Criticised most: “Withdrawals”, “Customer support” and “Fairness & RTP”. 67% of the rated reviews give four or five stars, and 28% give one or two.

How many complaints has SpinBet Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 9 complaints about SpinBet Casino. That is 10% fewer than in the 12 months before, when there were 10.

Where do SpinBet Casino’s players come from?

The countries named most often in complaints and reviews about SpinBet Casino are New Zealand (89%), Australia (3%) and Canada (3%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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