igamingcpo.com

Casino profile

BonusBet Casino

Player complaints and reviews about BonusBet Casino, plus its operator (BonusBet Partners), licences and welcome offers.

bonusbet.com
bonusbet.com
Capture of the BonusBet Casino website

Profile

Website
bonusbet.com
Established
2022
Operator
BonusBet Partnersaffiliate programme
Company
Unknown
Licences
Languages
  • English
  • German
  • Finnish
  • Norwegian
  • Portuguese
  • French
  • Spanish
Currencies
  • Euros
  • US dollars
  • Australian dollars
  • Canadian dollars
  • Brazilian reals
  • New Zealand dollars

About

BonusBet Casino belongs to the BonusBet Partners affiliate programme. The site launched in 2022. It holds a licence from Malta Gaming Authority. The interface is available in 7 languages, including English, German, Finnish, Norwegian. 6 account currencies are listed, including Euros, US dollars, Australian dollars, Canadian dollars. We list 12 welcome offers.

BonusBet Casino is listed in 11 markets, among them Canada, Germany, France and Belgium. On the BonusBet Casino site for Netherlands, we found 30 promotions.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Welcome bonuses

12 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

30 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

92 records

What players report about BonusBet Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

37

68% resolved, of those with a known outcome

Total reviews

55

Across all review sites

Player rating

2.2 / 5

Trustpilot 1.6 · AskGamblers 2.8

GEO markets

19

Countries stated on 78% of records

BonusBet Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about BonusBet Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 37 complaints and 55 reviews about BonusBet Casino on 3 sites. In the 12 months to November 5, 2026, they filed 2 complaints and posted 8 reviews.

The problem players report most often is “Withdrawal delay”: 49% of the 35 complaints with a labelled problem. Next come “Documents rejected or requested again” (17%) and “Verification delay” (14%). Complaints about “Withdrawal” make up 57% of those with a topic, against 29% across all brands.

Of the 37 complaints with a known outcome, 68% were resolved, against 59% across all brands. That puts BonusBet Casino 1,249th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 62%.

Reviewers give BonusBet Casino 1.74 out of 5 on average over 55 rated reviews, against 3.44 across all brands. 20% of the ratings are four or five stars, and 78% are one or two. The review sites’ own scores average 2.2 out of 5 across 2 sites. By that score, BonusBet Casino ranks 3,497th of 4,287 rated casinos. Reviewers most often praise “Games” (8 reviews), “Withdrawals” (6 reviews) and “Website & app” (5 reviews). The most common criticism concerns “Withdrawals” (30 reviews), “Trust & licence” (21 reviews) and “Customer support” (18 reviews).

The countries players state most often are Finland (29%), Netherlands (28%) and Sweden (8.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about BonusBet Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay49%17
  • Documents rejected or requested again17%6
  • Verification delay14%5
  • Withdrawal refused8.6%3
  • Wagering terms5.7%2
  • Bonus winnings confiscated2.9%1
  • Self-exclusion2.9%1
Share of the 35 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal57%21
  • KYC / verification32%12
  • Bonus8.1%3
  • Responsible gambling2.7%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved68%25
  • Unresolved32%12
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

BonusBet Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

BonusBet Casino against the market
MeasureBonusBet CasinoAll brands
Complaints resolved68%59%
Average review rating1.743.44
Complaints per 100 reviews67.326.4
Share of “Withdrawal” complaints57%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars13%7
  • 4 stars7.3%4
  • 3 stars1.8%1
  • 2 stars1.8%1
  • 1 star76%42
Share of 55 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games15%8
  • Withdrawals12%6
  • Website & app9.6%5
  • Bonuses7.7%4
  • Deposits & payment methods7.7%4
  • Sportsbook3.8%2
Share of the 52 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals58%30
  • Trust & licence40%21
  • Customer support35%18
  • KYC / verification27%14
  • Bonuses12%6
  • Website & app7.7%4
Share of the 52 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Finland29%21
  • Netherlands28%20
  • Sweden8.3%6
  • Germany6.9%5
  • Austria5.6%4
  • Bosnia & Herzegovina2.8%2
  • Norway2.8%2
  • Azerbaijan1.4%1
  • Belgium1.4%1
  • Canada1.4%1
  • Other countries13%9
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–7–
20253–3–
20241–8–
20233272%371.89

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–421.6 / 5
Casino Guru235–
AskGamblers1482.8 / 5

Block 13

Latest complaints and reviews

The newest records about BonusBet Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal refused

    Unresolved

    Finland · Casino Guru

  • Review

    1.0 of 5 stars

    Finland · Trustpilot

  • Review

    1.0 of 5 stars

    Netherlands · Trustpilot

  • Complaint

    Withdrawal refused

    Resolved

    Finland · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Unresolved

    Norway · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about BonusBet Casino

Which affiliate programme runs BonusBet Casino?

BonusBet Casino runs under the BonusBet Partners affiliate programme.

Is BonusBet Casino licensed?

Yes. BonusBet Casino holds a licence from Malta Gaming Authority.

When was BonusBet Casino founded?

BonusBet Casino launched in 2022.

Which currencies does BonusBet Casino accept?

Currencies listed for BonusBet Casino: Euros, US dollars, Australian dollars, Canadian dollars, Brazilian reals, New Zealand dollars. Its site is available in 7 languages: English, German, Finnish, Norwegian and 3 more.

What welcome bonuses does BonusBet Casino offer?

12 welcome offers are listed for BonusBet Casino. The first on the list is “150% up to €200 at BonusBet Casino”, with a 50× wagering requirement.

Which countries is BonusBet Casino available in?

BonusBet Casino is listed in 11 markets: Australia, Austria, Belgium, Brazil, Canada, Finland, France, Germany and 3 more.

What bonuses and promotions does BonusBet Casino run in Netherlands?

We read 30 live offers for Netherlands on the BonusBet Casino site itself.

What do players say about BonusBet Casino?

Players have filed 37 complaints and written 55 reviews about BonusBet Casino. Players rate BonusBet Casino 2.2 out of 5 on average across the 2 sites that publish one.

What do players complain about most at BonusBet Casino?

“Withdrawal delay” – 49% of the 35 complaints about BonusBet Casino with a labelled problem. Followed by “Documents rejected or requested again” (17%) and “Verification delay” (14%).

Do players report withdrawal problems at BonusBet Casino?

Withdrawals are the topic of 21 complaints about BonusBet Casino: 57% of the 37 with a topic. The most common withdrawal problem is “Withdrawal delay” (81% of them). Of the withdrawal complaints with a known outcome, 62% were resolved.

Does BonusBet Casino resolve player complaints?

68% of the 37 complaints about BonusBet Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, BonusBet Casino is 1,249th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about BonusBet Casino?

Praised most: “Games”, “Withdrawals” and “Website & app”. Criticised most: “Withdrawals”, “Trust & licence” and “Customer support”. 20% of the rated reviews give four or five stars, and 78% give one or two.

How many complaints has BonusBet Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 2 complaints about BonusBet Casino.

Where do BonusBet Casino’s players come from?

The countries named most often in complaints and reviews about BonusBet Casino are Finland (29%), Netherlands (28%) and Sweden (8.3%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with BonusBet Casino, and ones players rate about the same.