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Casino profile

Shangri La Casino

Player complaints and reviews about Shangri La Casino, plus its operator (Shangri La Affiliates), licences and welcome offers.

shangrila.com
shangrila.com
Capture of the Shangri La Casino website

Profile

Website
shangrila.com
Established
2016
Operator
Shangri La Affiliatesaffiliate programme
Company
InterStorm (Curacao) N.V.
Licences
Languages
  • English
  • Arabic
  • Azerbaijani
  • Spanish
  • Norwegian
  • Russian
  • Turkish
Currencies
  • Azerbaijani manats
  • Canadian dollars
  • Chilean pesos
  • US dollars
  • Indian rupees
  • Norwegian kroner
  • Turkish Lira

About

Shangri La Casino belongs to the Shangri La Affiliates affiliate programme. The site launched in 2016. It holds a licence from Curacao Gaming Control Board. The interface is available in 7 languages, including English, Arabic, Azerbaijani, Spanish. 7 account currencies are listed, including Azerbaijani manats, Canadian dollars, Chilean pesos, US dollars. We list 7 welcome offers.

Shangri La Casino is listed in 7 markets, among them Canada, Austria, Norway and India. On the Shangri La Casino site for Chile, we found 6 promotions.

Markets

This brand is listed in 7 markets. Pick one to see what it offers there.

Welcome bonuses

7 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

25 records

What players report about Shangri La Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

12

50% resolved, of those with a known outcome

Total reviews

13

Across all review sites

Player rating

3.7 / 5

AskGamblers 3.7

GEO markets

8

Countries stated on 56% of records

Shangri La Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Shangri La Casino, the way Player Intelligence PRO computes it.

Since 2017, players have posted 12 complaints and 13 reviews about Shangri La Casino on 4 sites. In the 12 months to November 4, 2026, they filed no complaints and posted no reviews.

The problem players report most often is “Account closed”: 42% of the 12 complaints with a labelled problem. Next come “Account blocked” (33%) and “Bonus winnings confiscated” (8.3%). Complaints about “Account” make up 75% of those with a topic, against 15% across all brands.

Of the 12 complaints with a known outcome, 50% were resolved, against 59% across all brands. That puts Shangri La Casino 1,572nd of 1,917 casinos with at least 10 such complaints.

The review sites’ own scores average 3.7 out of 5 on one site. By that score, Shangri La Casino ranks 1,242nd of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Shangri La Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20202021202220232024
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account closed42%5
  • Account blocked33%4
  • Bonus winnings confiscated8.3%1
  • Wagering terms8.3%1
  • Withdrawal delay8.3%1
Share of the 12 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account75%9
  • Bonus17%2
  • Withdrawal8.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved50%6
  • Unresolved50%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Shangri La Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Shangri La Casino against the market
MeasureShangri La CasinoAll brands
Complaints resolved50%59%
Average review rating–3.44
Complaints per 100 reviews–26.4
Share of “Account” complaints75%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20172018201920202021202220232024
Reviews count

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2018201920202021202220232024
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Ireland29%4
  • India29%4
  • Azerbaijan7.1%1
  • Canada7.1%1
  • Germany7.1%1
  • Finland7.1%1
  • Russia7.1%1
  • Türkiye7.1%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20247–3–
20232–6–
20212–1–
20201–0–
20180–2–
20170–1–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru85–
AskGamblers273.7 / 5
CasinoReviews2––
latestcasinobonuses.bet–1–

Block 11

Latest complaints and reviews

The newest records about Shangri La Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Account closed

    Unresolved

    Azerbaijan · Casino Guru

  • Review

    1.0 of 5 stars

    Ireland · Casino Guru

  • Complaint

    Account blocked

    Unresolved

    Ireland · Casino Guru

  • Complaint

    Account closed

    Unresolved

    Ireland · Casino Guru

  • Review

    1.0 of 5 stars

    India · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers.

Questions about Shangri La Casino

Who owns Shangri La Casino?

Shangri La Casino is operated by InterStorm (Curacao) N.V. and runs under the Shangri La Affiliates affiliate programme.

Is Shangri La Casino licensed?

Yes. Shangri La Casino holds a licence from Curacao Gaming Control Board.

When was Shangri La Casino founded?

Shangri La Casino launched in 2016.

Which currencies does Shangri La Casino accept?

Currencies listed for Shangri La Casino: Azerbaijani manats, Canadian dollars, Chilean pesos, US dollars, Indian rupees, Norwegian kroner, Turkish Lira. Its site is available in 7 languages: English, Arabic, Azerbaijani, Spanish and 3 more.

What welcome bonuses does Shangri La Casino offer?

7 welcome offers are listed for Shangri La Casino. The first on the list is “100% up to €300 + 100 Free Spins at Shangri La Casino”, with a 30× wagering requirement.

Which countries is Shangri La Casino available in?

Shangri La Casino is listed in 7 markets: Austria, Azerbaijan, Canada, Chile, India, Norway, United Arab Emirates.

What bonuses and promotions does Shangri La Casino run in Chile?

We read 6 live offers for Chile on the Shangri La Casino site itself.

What do players say about Shangri La Casino?

Players have filed 12 complaints and written 13 reviews about Shangri La Casino. Players rate Shangri La Casino 3.7 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Shangri La Casino?

“Account closed” – 42% of the 12 complaints about Shangri La Casino with a labelled problem. Followed by “Account blocked” (33%) and “Bonus winnings confiscated” (8.3%).

Do players report withdrawal problems at Shangri La Casino?

Withdrawals are the topic of 1 complaint about Shangri La Casino: 8.3% of the 12 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them).

Does Shangri La Casino resolve player complaints?

50% of the 12 complaints about Shangri La Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Shangri La Casino is 1,572nd. Open complaints and complaints closed without an outcome are left out.

How many complaints has Shangri La Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed no complaints about Shangri La Casino.

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with Shangri La Casino, and ones players rate about the same.