100% up to $2000, 1st Deposit Bonus at Queen Casino
- Bonus
- 100%
- Max bonus
- $2000
- Min deposit
- $10
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
Queen Casino
Player complaints and reviews about Queen Casino, plus its operator (OG Affiliate), licences and welcome offers.
shinqueen.com
Profile
- Website
- shinqueen.com
- Established
- 2016
- Operator
- OG Affiliateaffiliate programme
- Company
- RWB Solutions International Ltd
- Licences
- Languages
- English
- Japanese
- Currencies
- US dollars
- Japanese yen
- Bitcoin
- Ethereum
- Tether
- Litecoin
- Dogecoin
- TRON
- Ripple
- ADA
About
Queen Casino belongs to the OG Affiliate affiliate programme. The site launched in 2016. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: English, Japanese. 10 account currencies are listed, including US dollars, Japanese yen, Bitcoin, Ethereum. We list 3 welcome offers.
Queen Casino is listed in 3 markets: Austria, Japan and Russia.
Markets
This brand is listed in 3 markets. Pick one to see what it offers there.
Welcome bonuses
3 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
50% up to $1500, 2nd Deposit Bonus at Queen Casino
- Bonus
- 50%
- Max bonus
- $1500
- Min deposit
- $10
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
25% up to $1500, 3rd Deposit Bonus at Queen Casino
- Bonus
- 25%
- Max bonus
- $1500
- Min deposit
- $10
- Wagering
- 30x(d+b)
Wagering applies to deposit plus bonus.
Player Intelligence
27 records
What players report about Queen Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
22
36% resolved, of those with a known outcome
Total reviews
5
Across all review sites
Player rating
3.3 / 5
Trustpilot 3.3
GEO markets
7
Countries stated on 100% of records
Queen Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Queen Casino, the way Player Intelligence PRO computes it.
Since 2020, players have posted 22 complaints and 5 reviews about Queen Casino on 3 sites. In the 12 months to November 5, 2026, they filed 5 complaints and posted 4 reviews.
The problem players report most often is “Bonus winnings confiscated”: 23% of the 22 complaints with a labelled problem. Next come “Winnings voided” (23%) and “Withdrawal delay” (14%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.
Of the 22 complaints with a known outcome, 36% were resolved, against 59% across all brands. That puts Queen Casino 1,784th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 18%.
The review sites’ own scores average 3.3 out of 5 on one site. By that score, Queen Casino ranks 1,893rd of 4,286 rated casinos.
The countries players state most often are Japan (78%), United Kingdom (3.7%) and Moldova (3.7%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,906 brands Player Intelligence tracks.
Ask the AI analyst about Queen Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 3 |
| 2021 | 0 |
| 2022 | 0 |
| 2023 | 3 |
| 2024 | 5 |
| 2025 | 6 |
| 2026 | 5 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Bonus winnings confiscated23%5
- Winnings voided23%5
- Withdrawal delay14%3
- Withdrawal refused9.1%2
- Account blocked4.5%1
- Account closed4.5%1
- Deposit not credited4.5%1
- Missing funds4.5%1
- Other problems14%3
Block 03
Complaint categories
- Withdrawal50%11
- Bonus23%5
- Account9.1%2
- Payments & refunds9.1%2
- Deposit4.5%1
- Technical4.5%1
Block 04
Complaint status
- Unresolved64%14
- Resolved36%8
Block 05
Queen Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Queen Casino | All brands |
|---|---|---|
| Complaints resolved | 36% | 59% |
| Average review rating | – | 3.44 |
| Complaints per 100 reviews | – | 26.4 |
| Share of “Withdrawal” complaints | 50% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
3
2023202420252026
| Period | Value |
|---|---|
| 2023 | 1 |
| 2024 | 0 |
| 2025 | 1 |
| 2026 | 3 |
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4
1
2.33
2023202420252026
| Period | Value |
|---|---|
| 2023 | 4 |
| 2024 | 0 |
| 2025 | 1 |
| 2026 | 2.33 |
Block 08
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Japan78%21
- United Kingdom3.7%1
- Moldova3.7%1
- North Macedonia3.7%1
- Malaysia3.7%1
- Portugal3.7%1
- Thailand3.7%1
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 5 | – | 3 | – |
| 2025 | 6 | – | 1 | – |
| 2024 | 5 | – | 0 | – |
| 2023 | 3 | – | 1 | – |
| 2020 | 3 | – | 0 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 21 | 2 | – |
| Trustpilot | – | 3 | 3.3 / 5 |
| AskGamblers | 1 | – | – |
Block 11
Latest complaints and reviews
The newest records about Queen Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
Portugal · Trustpilot
- Review
1.0 of 5 stars
North Macedonia · Trustpilot
- Complaint
Winnings voided
UnresolvedJapan · Casino Guru
- Complaint
Withdrawal delay
UnresolvedJapan · AskGamblers
- Complaint
Withdrawal delay
UnresolvedJapan · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot.
Questions about Queen Casino
Who owns Queen Casino?
Queen Casino is operated by RWB Solutions International Ltd and runs under the OG Affiliate affiliate programme.
Is Queen Casino licensed?
Yes. Queen Casino holds a licence from Curacao Gaming Control Board.
When was Queen Casino founded?
Queen Casino launched in 2016.
Which currencies does Queen Casino accept?
Currencies listed for Queen Casino: US dollars, Japanese yen, Bitcoin, Ethereum, Tether, Litecoin, Dogecoin, TRON and 2 more. Its site is available in 2 languages: English, Japanese.
What welcome bonuses does Queen Casino offer?
3 welcome offers are listed for Queen Casino. The first on the list is “100% up to $2000, 1st Deposit Bonus at Queen Casino”, with a 30× wagering requirement.
Which countries is Queen Casino available in?
Queen Casino is listed in 3 markets: Austria, Japan, Russia.
What do players say about Queen Casino?
Players have filed 22 complaints and written 5 reviews about Queen Casino. Players rate Queen Casino 3.3 out of 5 on average on the 1 site that publishes a rating.
What do players complain about most at Queen Casino?
“Bonus winnings confiscated” – 23% of the 22 complaints about Queen Casino with a labelled problem. Followed by “Winnings voided” (23%) and “Withdrawal delay” (14%).
Do players report withdrawal problems at Queen Casino?
Withdrawals are the topic of 11 complaints about Queen Casino: 50% of the 22 with a topic. The most common withdrawal problem is “Winnings voided” (45% of them). Of the withdrawal complaints with a known outcome, 18% were resolved.
Does Queen Casino resolve player complaints?
36% of the 22 complaints about Queen Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Queen Casino is 1,784th. Open complaints and complaints closed without an outcome are left out.
How many complaints has Queen Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 5 complaints about Queen Casino.
Where do Queen Casino’s players come from?
The countries named most often in complaints and reviews about Queen Casino are Japan (78%), United Kingdom (3.7%) and Moldova (3.7%).
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