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PlayZilla Casino in Germany

Player complaints and reviews about PlayZilla Casino, plus its operator (PartnerZilla), licences and welcome offers.

playzilla.com
Capture of the PlayZilla Casino website

About

On the PlayZilla Casino site for Germany, we found 16 promotions.

PlayZilla Casino belongs to the PartnerZilla affiliate programme. The site launched in 2021. It holds a licence from Anjouan Gaming Board. The interface is available in 13 languages, including English, French, German, Finnish. 33 account currencies are listed, including Euros, Hungarian forints, Polish zlotys, Norwegian kroner. We list 15 welcome offers.

Markets

This brand is listed in 30 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

16 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player complaints and reviews in Germany

145 records

145 of the 348 records about PlayZilla Casino come from players who state they are in Germany. The figures below are theirs alone; the casino page covers every market.

Total complaints

83

99% resolved, of those with a known outcome

Total reviews

62

Across all review sites

Player rating

1.79 / 5

62 ratings by these players

Share of all records

42%

of 348 about PlayZilla Casino

What players in Germany say about PlayZilla Casino

Players in Germany have filed 83 complaints and written 62 reviews about PlayZilla Casino. That is 42% of the 348 records about it from every market. Complaints make up 57% of their records, against 48% across all markets. Their reviews rate it 1.79 out of 5 on average (62 ratings), against 1.79 across all markets. 79% of their rated reviews give one or two stars; across all markets the share is 79%.

The most common problem in their complaints is “Withdrawal delay”: 54% of 83 complaints with a labelled problem (52% across all markets). 99% of their 83 complaints with a known outcome were resolved, against 98% across all markets. In the last 12 months: 20 complaints and 5 reviews.

A player counts as being in Germany when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about PlayZilla Casino in Germany, or compare the market with another one.

Germany and all markets
FigureGermanyAll markets
Complaints among all records57%48%
Resolved, of complaints with a known outcome99%98%
Average review rating, out of 51.791.79
Reviews rated 1–2 stars79%79%
Withdrawal delay, of labelled complaints54%52%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay54%45
  • Account not closed on request8.4%7
  • Account blocked6%5
  • Verification delay4.8%4
  • Documents rejected or requested again4.8%4
  • Self-exclusion4.8%4
  • Withdrawal refused4.8%4
  • Deposit not credited3.6%3
  • Other problems8.4%7
Share of the 83 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal63%52
  • Account14%12
  • KYC / verification9.6%8
  • Deposit4.8%4
  • Responsible gambling4.8%4
  • Technical2.4%2
  • Bonus1.2%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved99%82
  • Unresolved1.2%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars13%8
  • 4 stars4.8%3
  • 3 stars3.2%2
  • 2 stars6.5%4
  • 1 star73%45
Share of 62 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals17%10
  • Deposits & payment methods8.3%5
  • Games5%3
  • Bonuses3.3%2
  • Website & app3.3%2
  • Account1.7%1
Share of the 60 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals48%29
  • Customer support47%28
  • Trust & licence27%16
  • Bonuses17%10
  • Account13%8
  • Deposits & payment methods13%8
Share of the 60 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2023
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202616100%5–
202520100%3–
202411100%2–
20238–291.9
20222496%16–
20214–7–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru823–
Trustpilot–59–
AskGamblers1––

Block 11

Latest complaints and reviews

The newest records about PlayZilla Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal limits

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

  • Review

    2.0 of 5 stars

    Germany · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about PlayZilla Casino in Germany

What bonuses and promotions does PlayZilla Casino run in Germany?

We read 16 live offers for Germany on the PlayZilla Casino site itself.

How many complaints and reviews about PlayZilla Casino come from players in Germany?

145 of the 348 complaints and reviews about PlayZilla Casino come from players in Germany. Across all its markets, 166 complaints have a known outcome, and 98% of them were resolved.

Who owns PlayZilla Casino?

PlayZilla Casino is operated by IGplay and runs under the PartnerZilla affiliate programme.

Is PlayZilla Casino licensed?

Yes. PlayZilla Casino holds a licence from Anjouan Gaming Board.