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Casino profile

PlayZilla Casino

Player complaints and reviews about PlayZilla Casino, plus its operator (PartnerZilla), licences and welcome offers.

playzilla.com
playzilla.com
Capture of the PlayZilla Casino website

Profile

Website
playzilla.com
Established
2021
Operator
PartnerZillaaffiliate programme
Company
IGplay
Licences
Languages
  • English
  • French
  • German
  • Finnish
  • Polish
  • Portuguese
  • Hungarian
  • Norwegian
  • Spanish
  • Italian
  • Arabic
  • Greek
  • Czech
Currencies
  • Euros
  • Hungarian forints
  • Polish zlotys
  • Norwegian kroner
  • Indian rupees
  • US dollars
  • Canadian dollars
  • New Zealand dollars
  • Australian dollars
  • Brazilian reals
  • Swiss francs
  • Peruvian nuevos soles
  • Nigerian nairas
  • Thai baht
  • Vietnamese dong
  • South Korean won
  • Philippine pesos
  • Malaysian ringgits
  • South African Rand
  • Singapore dollars
  • Japanese yen
  • Chilean pesos
  • Czech Republic korunas
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Dogecoin
  • ADA
  • USD Coin
  • Binance Coin
  • Ripple Show more

About

PlayZilla Casino belongs to the PartnerZilla affiliate programme. The site launched in 2021. It holds a licence from Anjouan Gaming Board. The interface is available in 13 languages, including English, French, German, Finnish. 33 account currencies are listed, including Euros, Hungarian forints, Polish zlotys, Norwegian kroner. We list 15 welcome offers.

PlayZilla Casino is listed in 30 markets, among them Canada, Germany, France and Belgium. On the PlayZilla Casino site for Austria, we found 16 promotions.

Markets

This brand is listed in 30 markets. Pick one to see what it offers there.

Welcome bonuses

15 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

16 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

348 records

What players report about PlayZilla Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

166

98% resolved, of those with a known outcome

Total reviews

182

Across all review sites

Player rating

2.1 / 5

Trustpilot 2.0 · AskGamblers 2.2

GEO markets

30

Countries stated on 93% of records

PlayZilla Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about PlayZilla Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 166 complaints and 182 reviews about PlayZilla Casino on 4 sites. In the 12 months to November 4, 2026, they filed 31 complaints and posted 21 reviews. That is 14% fewer complaints than in the 12 months before (36). Reviews are down 43% on the 12 months before (37). The average review rating fell from 2.03 to 1.81 out of 5 year on year. Of the complaints with a known outcome, 97% were resolved in the last 12 months, against 100% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 52% of the 165 complaints with a labelled problem. Next come “Withdrawal refused” (7.3%) and “Verification delay” (6.1%). Complaints about “Withdrawal” make up 62% of those with a topic, against 29% across all brands.

Of the 166 complaints with a known outcome, 98% were resolved, against 59% across all brands. That puts PlayZilla Casino 79th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 98%.

Reviewers give PlayZilla Casino 1.79 out of 5 on average over 173 rated reviews, against 3.44 across all brands. 20% of the ratings are four or five stars, and 79% are one or two. The review sites’ own scores average 2.1 out of 5 across 2 sites. By that score, PlayZilla Casino ranks 3,596th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (23 reviews), “Games” (21 reviews) and “Customer support” (16 reviews). The most common criticism concerns “Withdrawals” (95 reviews), “Customer support” (78 reviews) and “Trust & licence” (51 reviews).

The countries players state most often are Germany (45%), Italy (11%) and Austria (9.3%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about PlayZilla Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

The game selection appears to be a slight draw for players, though feedback is not overwhelmingly positive. Payments and customer support, however, generate significantly more negative comments than positive ones.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay52%85
  • Withdrawal refused7.3%12
  • Verification delay6.1%10
  • Account not closed on request5.5%9
  • Self-exclusion4.8%8
  • Documents rejected or requested again4.2%7
  • Account blocked3.6%6
  • Deposit not credited3.6%6
  • Other problems13%22
Share of the 165 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal62%103
  • Account10%17
  • KYC / verification10%17
  • Deposit4.8%8
  • Responsible gambling4.8%8
  • Bonus3%5
  • Technical3%5
  • Payments & refunds1.2%2
  • Other0.6%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved98%163
  • Unresolved1.8%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

PlayZilla Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

PlayZilla Casino against the market
MeasurePlayZilla CasinoAll brands
Complaints resolved98%59%
Average review rating1.793.44
Complaints per 100 reviews91.226.4
Share of “Withdrawal” complaints62%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars13%23
  • 4 stars6.4%11
  • 3 stars1.7%3
  • 2 stars5.2%9
  • 1 star73%127
Share of 173 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals13%23
  • Games12%21
  • Customer support9.1%16
  • Deposits & payment methods7.4%13
  • Website & app6.3%11
  • Bonuses2.3%4
Share of the 176 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals54%95
  • Customer support44%78
  • Trust & licence29%51
  • Bonuses19%34
  • Fairness & RTP11%19
  • Deposits & payment methods10%18
Share of the 176 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany45%145
  • Italy11%36
  • Austria9.3%30
  • Australia8.4%27
  • Switzerland8.1%26
  • Canada2.5%8
  • Finland2.5%8
  • Brazil1.6%5
  • Greece1.2%4
  • Spain0.9%3
  • Other countries9.3%30
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20262596%14–
202544100%362.43
202431100%321.5
20232295%531.62
20223997%322.21
20215–15–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru15219–
Trustpilot–1572.0 / 5
AskGamblers1452.2 / 5
latestcasinobonuses.bet–1–

Block 13

Latest complaints and reviews

The newest records about PlayZilla Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    0.5 of 5 stars

    AskGamblers

  • Complaint

    Withdrawal limits

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Review

    1.0 of 5 stars

    Germany · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about PlayZilla Casino

Who owns PlayZilla Casino?

PlayZilla Casino is operated by IGplay and runs under the PartnerZilla affiliate programme.

Is PlayZilla Casino licensed?

Yes. PlayZilla Casino holds a licence from Anjouan Gaming Board.

When was PlayZilla Casino founded?

PlayZilla Casino launched in 2021.

Which currencies does PlayZilla Casino accept?

Currencies listed for PlayZilla Casino: Euros, Hungarian forints, Polish zlotys, Norwegian kroner, Indian rupees, US dollars, Canadian dollars, New Zealand dollars and 25 more. Its site is available in 13 languages: English, French, German, Finnish and 9 more.

What welcome bonuses does PlayZilla Casino offer?

15 welcome offers are listed for PlayZilla Casino. The first on the list is “200% up to €100 and 500 extra spins”, with a 35× wagering requirement.

Which countries is PlayZilla Casino available in?

PlayZilla Casino is listed in 30 markets: Australia, Austria, Belgium, Brazil, Canada, Chile, Czechia, Finland and 22 more.

What bonuses and promotions does PlayZilla Casino run in Austria?

We read 16 live offers for Austria on the PlayZilla Casino site itself.

What do players say about PlayZilla Casino?

Players have filed 166 complaints and written 182 reviews about PlayZilla Casino. Players rate PlayZilla Casino 2.1 out of 5 on average across the 2 sites that publish one.

What do players complain about most at PlayZilla Casino?

“Withdrawal delay” – 52% of the 165 complaints about PlayZilla Casino with a labelled problem. Followed by “Withdrawal refused” (7.3%) and “Verification delay” (6.1%).

Do players report withdrawal problems at PlayZilla Casino?

Withdrawals are the topic of 103 complaints about PlayZilla Casino: 62% of the 166 with a topic. The most common withdrawal problem is “Withdrawal delay” (83% of them). Of the withdrawal complaints with a known outcome, 98% were resolved.

Does PlayZilla Casino resolve player complaints?

98% of the 166 complaints about PlayZilla Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, PlayZilla Casino is 79th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about PlayZilla Casino?

Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 20% of the rated reviews give four or five stars, and 79% give one or two.

How many complaints has PlayZilla Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 31 complaints about PlayZilla Casino. That is 14% fewer than in the 12 months before, when there were 36.

Where do PlayZilla Casino’s players come from?

The countries named most often in complaints and reviews about PlayZilla Casino are Germany (45%), Italy (11%) and Austria (9.3%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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