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Casino profile

Paradise Casino

Player complaints and reviews about Paradise Casino, plus its licences and welcome offers.

paradisecasino.com
Capture of the Paradise Casino website

About

The Paradise Casino site launched in 2019. It holds a licence from Malta Gaming Authority. The interface is available in 13 languages, including English, Russian, German, Finnish. 3 account currencies are listed: Euros, US dollars, Canadian dollars.

Paradise Casino is listed in 11 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 11 markets. Pick one to see what it offers there.

Player Intelligence

135 records

What players report about Paradise Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

78

63% resolved, of those with a known outcome

Total reviews

57

Across all review sites

Player rating

3.68 / 5

AskGamblers 2.85 · Tribuna 4.5

GEO markets

10

Countries stated on 20% of records

Paradise Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Paradise Casino, the way Player Intelligence PRO computes it.

Since 2018, players have posted 78 complaints and 57 reviews about Paradise Casino on 5 sites. In the 12 months to November 5, 2026, they filed 17 complaints and posted 19 reviews. That is 21% more complaints than in the 12 months before (14). Of the complaints with a known outcome, 29% were resolved in the last 12 months, against 57% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 30% of the 77 complaints with a labelled problem. Next come “Account blocked” (14%) and “Withdrawal refused” (12%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.

Of the 78 complaints with a known outcome, 63% were resolved, against 59% across all brands. That puts Paradise Casino 1,354th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 76%.

Reviewers give Paradise Casino 2.55 out of 5 on average over 53 rated reviews, against 3.44 across all brands. 34% of the ratings are four or five stars, and 53% are one or two. The review sites’ own scores average 3.68 out of 5 across 2 sites. By that score, Paradise Casino ranks 1,357th of 4,286 rated casinos. Reviewers most often praise “Games” (21 reviews), “Withdrawals” (14 reviews) and “Bonuses” (13 reviews). The most common criticism concerns “Withdrawals” (26 reviews), “Customer support” (15 reviews) and “Bonuses” (13 reviews).

The countries players state most often are Russia (44%), Germany (22%) and Canada (7.4%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Paradise Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay30%23
  • Account blocked14%11
  • Withdrawal refused12%9
  • Deposit not credited9.1%7
  • Documents rejected or requested again7.8%6
  • Bonus winnings confiscated3.9%3
  • Bonus not credited3.9%3
  • Wagering terms2.6%2
  • Other problems17%13
Share of the 77 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal44%34
  • Account15%12
  • Bonus10%8
  • KYC / verification10%8
  • Deposit9%7
  • Technical5.1%4
  • Other3.8%3
  • Payments & refunds1.3%1
  • Responsible gambling1.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved63%49
  • Unresolved37%29
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Paradise Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Paradise Casino against the market
MeasureParadise CasinoAll brands
Complaints resolved63%59%
Average review rating2.553.44
Complaints per 100 reviews136.826.4
Share of “Withdrawal” complaints44%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars17%9
  • 4 stars17%9
  • 3 stars13%7
  • 2 stars26%14
  • 1 star26%14
Share of 53 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games38%21
  • Withdrawals25%14
  • Bonuses23%13
  • Website & app23%13
  • Customer support23%13
  • KYC / verification18%10
Share of the 56 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals46%26
  • Customer support27%15
  • Bonuses23%13
  • Fairness & RTP14%8
  • Games14%8
  • Website & app14%8
Share of the 56 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
201820192020202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Russia44%12
  • Germany22%6
  • Canada7.4%2
  • Finland3.7%1
  • Netherlands3.7%1
  • Norway3.7%1
  • New Zealand3.7%1
  • Portugal3.7%1
  • Romania3.7%1
  • Sweden3.7%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261533%19–
20251650%3–
20241–1–
20231191%0–
20226–3–
20216–8–
20201878%16–
20195–6–
20180–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
latestcasinobonuses.bet3413–
AskGamblers9302.85 / 5
CasinoReviews22––
Casino Guru131–
Tribuna–134.5 / 5

Block 13

Latest complaints and reviews

The newest records about Paradise Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Tribuna.

Questions about Paradise Casino

Who owns Paradise Casino?

Paradise Casino is operated by N1 Interactive Ltd. Casinos.

Is Paradise Casino licensed?

Yes. Paradise Casino holds a licence from Malta Gaming Authority.

When was Paradise Casino founded?

Paradise Casino launched in 2019.

Which currencies does Paradise Casino accept?

Currencies listed for Paradise Casino: Euros, US dollars, Canadian dollars. Its site is available in 13 languages: English, Russian, German, Finnish and 9 more.

Which countries is Paradise Casino available in?

Paradise Casino is listed in 11 markets: Belgium, Bulgaria, Canada, China, Finland, France, Germany, Japan and 3 more.

What do players say about Paradise Casino?

Players have filed 78 complaints and written 57 reviews about Paradise Casino. Players rate Paradise Casino 3.68 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Paradise Casino?

“Withdrawal delay” – 30% of the 77 complaints about Paradise Casino with a labelled problem. Followed by “Account blocked” (14%) and “Withdrawal refused” (12%).

Do players report withdrawal problems at Paradise Casino?

Withdrawals are the topic of 34 complaints about Paradise Casino: 44% of the 78 with a topic. The most common withdrawal problem is “Withdrawal delay” (68% of them). Of the withdrawal complaints with a known outcome, 76% were resolved.

Does Paradise Casino resolve player complaints?

63% of the 78 complaints about Paradise Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Paradise Casino is 1,354th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Paradise Casino?

Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 34% of the rated reviews give four or five stars, and 53% give one or two.

How many complaints has Paradise Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 17 complaints about Paradise Casino. That is 21% more than in the 12 months before, when there were 14.

Where do Paradise Casino’s players come from?

The countries named most often in complaints and reviews about Paradise Casino are Russia (44%), Germany (22%) and Canada (7.4%).