Casino profile

Mermaid's Palace

Player complaints and reviews about Mermaid's Palace, plus its operator (Firebrand Affiliates), licences and welcome offers.

mermaidspalacecasino.com

About

Mermaid's Palace belongs to the Firebrand Affiliates affiliate programme. The site launched in 2013. It holds a licence from Malta Gaming Authority. The interface is available in 2 languages: English, French. 5 account currencies are listed, including Australian dollars, Canadian dollars, Euros, British pounds sterling.

Mermaid's Palace is listed in 5 markets, among them Canada, France, Belgium and Australia.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Player Intelligence

21 records

What players report about Mermaid's Palace on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

81% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

1.85 / 5

AskGamblers 1.85

GEO markets

Countries stated on 9.5% of records

Mermaid's Palace complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Mermaid's Palace, the way Player Intelligence PRO computes it.

Since 2013, players have posted 17 complaints and 4 reviews about Mermaid's Palace on 3 sites.

The problem players report most often is “Withdrawal delay”: 88% of the 16 complaints with a labelled problem. Next comes “Documents rejected or requested again” (13%). Complaints about “Withdrawal” make up 88% of those with a topic, against 29% across all brands.

Of the 16 complaints with a known outcome, 81% were resolved, against 59% across all brands. That puts Mermaid's Palace 781st of 1,915 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 79%.

The review sites’ own scores average 1.85 out of 5 on one site. By that score, Mermaid's Palace ranks 3,847th of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,911 brands Player Intelligence tracks.

Ask the AI analyst about Mermaid's Palace: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2013201420152016

Complaints count

Period	Value
2013	1
2014	4
2015	9
2016	3

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay88%14
Documents rejected or requested again13%2

Share of the 16 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal88%15
KYC / verification12%2

Share of complaints by category.complaints

Block 04

Complaint status

Resolved76%13
Unresolved18%3
Status we do not recognise yet5.9%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Mermaid's Palace against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Mermaid's Palace against the market
Measure	Mermaid's Palace	All brands
Complaints resolved	81%	59%
Average review rating	–	3.44
Complaints per 100 reviews	–	26.4
Share of “Withdrawal” complaints	88%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20142015

Reviews count

Period	Value
2014	2
2015	2

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

0.75

20142015

Rating history

Period	Value
2014	4
2015	0.75

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Croatia50%1
United States50%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2016	3	–	0	–
2015	9	–	2	–
2014	4	–	2	–
2013	1	–	0	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	10	4	1.85 / 5
CasinoReviews	4	–	–
Casinomeister	3	–	–

Block 11

Latest complaints and reviews

The newest records about Mermaid's Palace as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintJan 22, 2016
Withdrawal delay
Resolved
CasinoReviews
ComplaintApr 1, 2015
Withdrawal delay
Status we do not recognise yet
Casinomeister
ComplaintSep 16, 2014
Withdrawal delay
Resolved
CasinoReviews
ComplaintJul 31, 2014
Withdrawal delay
Resolved
Casinomeister
ComplaintJun 9, 2014
Withdrawal delay
Resolved
CasinoReviews

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers.

Questions about Mermaid's Palace

Who owns Mermaid's Palace?

Mermaid's Palace is operated by Xingu Ventures N.V. and runs under the Firebrand Affiliates affiliate programme.

Is Mermaid's Palace licensed?

Yes. Mermaid's Palace holds a licence from Malta Gaming Authority.

When was Mermaid's Palace founded?

Mermaid's Palace launched in 2013.

Which currencies does Mermaid's Palace accept?

Currencies listed for Mermaid's Palace: Australian dollars, Canadian dollars, Euros, British pounds sterling, US dollars. Its site is available in 2 languages: English, French.

Which countries is Mermaid's Palace available in?

Mermaid's Palace is listed in 5 markets: Australia, Belgium, Canada, France, United Kingdom.

What do players say about Mermaid's Palace?

Players have filed 17 complaints and written 4 reviews about Mermaid's Palace. Players rate Mermaid's Palace 1.85 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Mermaid's Palace?

“Withdrawal delay” – 88% of the 16 complaints about Mermaid's Palace with a labelled problem. Followed by “Documents rejected or requested again” (13%).

Do players report withdrawal problems at Mermaid's Palace?

Withdrawals are the topic of 15 complaints about Mermaid's Palace: 88% of the 17 with a topic. The most common withdrawal problem is “Withdrawal delay” (93% of them). Of the withdrawal complaints with a known outcome, 79% were resolved.

Does Mermaid's Palace resolve player complaints?

81% of the 16 complaints about Mermaid's Palace with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,915 casinos with at least 10 such complaints, Mermaid's Palace is 781st. Open complaints and complaints closed without an outcome are left out.

Screenshots

1 page

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.