Casino profile
Mermaid's Palace
Player reviews and complaints from independent sites, alongside the facts we have recorded about Mermaid's Palace and its operator (Firebrand Affiliates).
Profile
- Website
- mermaidspalacecasino.com
- Established
- 2013
- Operator
- Firebrand Affiliatesaffiliate programme
- Company
- Xingu Ventures N.V.
- Licences
- Languages
- English
- French
- Currencies
- Australian dollars
- Canadian dollars
- Euros
- British pounds sterling
- US dollars
About
Mermaid's Palace is an online casino operating under the Firebrand Affiliates affiliate programme. The site launched in 2013. It holds a licence from Malta Gaming Authority. The interface is available in 2 languages, among them English, French. Accounts can be held in 5 currencies — Australian dollars, Canadian dollars, Euros, British pounds sterling.
Markets
This brand is listed in 5 markets. Pick one to see what it offers there.
Player Intelligence
21 records
What players report about Mermaid's Palace on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
17
81% resolved, of those with a known outcome
Total reviews
4
Across all review sites
Player rating
1.85 / 5
AskGamblers 1.85
GEO markets
2
Countries stated on 9.5% of records
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Block 02
Complaint categories
- Withdrawal88%15
- KYC / verification12%2
Block 03
Complaint status
- Resolved76%13
- Unresolved18%3
- Status we do not recognise yet5.9%1
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Block 05
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Every complaint and review behind these numbers — with filters, comparison, GEO, platforms, operators and monitoring — in Player Intelligence.
Get All DataPlayer ratings from AskGamblers.
Screenshots
1 page
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows — the offers, the payment methods, the lobby — often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
