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Casino profile

Jacktop Casino

Player complaints and reviews about Jacktop Casino, plus its operator (Boomerang Partners), licences and welcome offers.

jacktop.com
jacktop.com
Capture of the Jacktop Casino website

Profile

Website
jacktop.com
Established
2023
Operator
Boomerang Partnersaffiliate programme
Company
FairGame G.P N.V.
Licences
Languages
  • English
  • Spanish
  • French
  • German
  • Portuguese
  • Greek
  • Slovenian
  • Romanian
Currencies
  • Australian dollars
  • Euros
  • US dollars
  • Canadian dollars
  • New Zealand dollars
  • Polish zlotys
  • Norwegian kroner
  • Icelandic krónur
  • Swiss francs
  • Swedish kronor
  • Brazilian reals

About

Jacktop Casino belongs to the Boomerang Partners affiliate programme. The site launched in 2023. It holds licences from Anjouan Gaming Board, Curacao Gaming Control Board. The interface is available in 8 languages, including English, Spanish, French, German. 11 account currencies are listed, including Australian dollars, Euros, US dollars, Canadian dollars. We list 6 welcome offers.

Jacktop Casino is listed in 12 markets, among them Canada, Germany, France and Belgium. On the Jacktop Casino site for Switzerland, we found 4 tournaments.

Licensee

The company that holds the Curaçao licence for Jacktop Casino, as the licence register names it.

Legal name
FairGame G.P. N.V.
Curaçao licence reference
OGL/2024/1673/0915
Registration number (Curaçao Chamber of Commerce)
141938

Markets

This brand is listed in 12 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

489 records

What players report about Jacktop Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

32

88% resolved, of those with a known outcome

Total reviews

457

Across all review sites

Player rating

4.13 / 5

Trustpilot 3.8 · AskGamblers 4.45

GEO markets

28

Countries stated on 93% of records

Jacktop Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Jacktop Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 32 complaints and 457 reviews about Jacktop Casino on 4 sites. In the 12 months to November 5, 2026, they filed 7 complaints and posted 87 reviews. Reviews are up 12% on the 12 months before (78). The average review rating rose from 3.21 to 3.68 out of 5 year on year.

The problem players report most often is “Documents rejected or requested again”: 17% of the 30 complaints with a labelled problem. Next come “Withdrawal delay” (17%) and “Self-exclusion” (13%). Complaints about “Withdrawal” make up 28% of those with a topic, against 29% across all brands.

Of the 32 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts Jacktop Casino 505th of 1,916 casinos with at least 10 such complaints.

Reviewers give Jacktop Casino 3.69 out of 5 on average over 457 rated reviews, against 3.44 across all brands. 68% of the ratings are four or five stars, and 30% are one or two. The review sites’ own scores average 4.13 out of 5 across 2 sites. By that score, Jacktop Casino ranks 621st of 4,287 rated casinos. Reviewers most often praise “Customer support” (152 reviews), “Games” (131 reviews) and “Withdrawals” (74 reviews). The most common criticism concerns “Withdrawals” (86 reviews), “Customer support” (61 reviews) and “Trust & licence” (56 reviews).

The countries players state most often are Netherlands (70%), Belgium (6.2%) and Spain (3.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Jacktop Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players frequently praise the diverse game selection and efficient payments, with bonuses also receiving notably positive feedback. Customer support and the website experience appear balanced, though some users report issues in those areas.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Documents rejected or requested again17%5
  • Withdrawal delay17%5
  • Self-exclusion13%4
  • Account blocked10%3
  • Account closed10%3
  • Withdrawal refused10%3
  • Deposit not credited6.7%2
  • Account not closed on request3.3%1
  • Other problems13%4
Share of the 30 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal28%9
  • Account25%8
  • KYC / verification19%6
  • Responsible gambling13%4
  • Deposit6.3%2
  • Payments & refunds6.3%2
  • Customer support3.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved88%28
  • Unresolved13%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Jacktop Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Jacktop Casino against the market
MeasureJacktop CasinoAll brands
Complaints resolved88%59%
Average review rating3.693.44
Complaints per 100 reviews726.4
Share of “Withdrawal” complaints28%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars60%276
  • 4 stars7.7%35
  • 3 stars2.2%10
  • 2 stars1.3%6
  • 1 star28%130
Share of 457 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support38%152
  • Games32%131
  • Withdrawals18%74
  • Bonuses17%69
  • Website & app17%69
  • VIP & loyalty8.9%36
Share of the 405 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals21%86
  • Customer support15%61
  • Trust & licence14%56
  • Account7.2%29
  • Bonuses6.2%25
  • Deposits & payment methods5.2%21
Share of the 405 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Netherlands70%315
  • Belgium6.2%28
  • Spain3.5%16
  • France2.9%13
  • United Kingdom2.4%11
  • Ireland2.2%10
  • United States2.2%10
  • Germany1.8%8
  • Portugal1.3%6
  • Poland1.1%5
  • Other countries6.8%31
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–734.19
20256–822.91
20241794%1493.54
20235–1534.01

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–3943.8 / 5
Casino Guru2632–
AskGamblers5314.45 / 5
Casinomeister1––

Block 13

Latest complaints and reviews

The newest records about Jacktop Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Netherlands · Trustpilot

  • Review

    5.0 of 5 stars

    Portugal · Trustpilot

  • Complaint

    Account

    Resolved

    AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

    AskGamblers

  • Complaint

    Deposit not credited

    Resolved

    Portugal · AskGamblers

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Jacktop Casino

Who owns Jacktop Casino?

Jacktop Casino is operated by FairGame G.P N.V. and runs under the Boomerang Partners affiliate programme.

Is Jacktop Casino licensed?

Yes. Jacktop Casino holds 2 licences: Anjouan Gaming Board, Curacao Gaming Control Board.

When was Jacktop Casino founded?

Jacktop Casino launched in 2023.

Which currencies does Jacktop Casino accept?

Currencies listed for Jacktop Casino: Australian dollars, Euros, US dollars, Canadian dollars, New Zealand dollars, Polish zlotys, Norwegian kroner, Icelandic krónur and 3 more. Its site is available in 8 languages: English, Spanish, French, German and 4 more.

What welcome bonuses does Jacktop Casino offer?

6 welcome offers are listed for Jacktop Casino. The first on the list is “150% up to €2500 + 120 Free Spins, 4th Deposit Bonus at Jacktop Casino”, with a 60× wagering requirement.

Which countries is Jacktop Casino available in?

Jacktop Casino is listed in 12 markets: Australia, Austria, Belgium, Brazil, Canada, France, Germany, New Zealand and 4 more.

Does Jacktop Casino run tournaments in Switzerland?

Yes. The Jacktop Casino site for Switzerland lists 4 tournaments.

What do players say about Jacktop Casino?

Players have filed 32 complaints and written 457 reviews about Jacktop Casino. Players rate Jacktop Casino 4.13 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Jacktop Casino?

“Documents rejected or requested again” – 17% of the 30 complaints about Jacktop Casino with a labelled problem. Followed by “Withdrawal delay” (17%) and “Self-exclusion” (13%).

Do players report withdrawal problems at Jacktop Casino?

Withdrawals are the topic of 9 complaints about Jacktop Casino: 28% of the 32 with a topic. The most common withdrawal problem is “Withdrawal delay” (56% of them).

Does Jacktop Casino resolve player complaints?

88% of the 32 complaints about Jacktop Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Jacktop Casino is 505th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Jacktop Casino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 68% of the rated reviews give four or five stars, and 30% give one or two.

How many complaints has Jacktop Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 7 complaints about Jacktop Casino.

Where do Jacktop Casino’s players come from?

The countries named most often in complaints and reviews about Jacktop Casino are Netherlands (70%), Belgium (6.2%) and Spain (3.5%).

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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