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Casino profile

GreatSpin Casino

Player complaints and reviews about GreatSpin Casino, plus its operator (High Affiliates), licences and welcome offers.

greatspin.com
greatspin.com
Capture of the GreatSpin Casino website

Profile

Website
greatspin.com
Established
2024
Operator
High Affiliatesaffiliate programme
Company
SoftGenius N.V.
Licences
Languages
  • English
Currencies
  • Euros
  • Norwegian kroner
  • Polish zlotys
  • Canadian dollars
  • Brazilian reals
  • Swiss francs
  • Czech Republic korunas
  • Japanese yen
  • New Zealand dollars

About

GreatSpin Casino belongs to the High Affiliates affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is in English. 9 account currencies are listed, including Euros, Norwegian kroner, Polish zlotys, Canadian dollars. We list 8 welcome offers.

GreatSpin Casino is listed in 6 markets, among them Canada, New Zealand, Austria and Japan. On the GreatSpin Casino site for Canada, we found a loyalty programme with 8 tiers.

Markets

This brand is listed in 6 markets. Pick one to see what it offers there.

Welcome bonuses

8 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Loyalty programme

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Bonus en espèces

    Nous vous offrons 30 primes de fidélité et ils sont particulièrement juteux pour vous permettre d'atteindre un niveau VIP. En fait, si vous atteignez le niveau VIP le plus élevé, vous recevrez $7,500!

  2. 2

    Bonus surprises

    Être VIP signifie que certains avantages sont sur mesure. Nous vous proposerons constamment des cashbacks surprises et d'autres récompenses qui rendront votre aventure avec nous mémorable et exclusive.

  3. 3

    Cash Bonuses

    We are dropping 30 loyalty rewards and they are particularly juicy for achieving a VIP level. In fact, if you reach the top VIP level you will get $7,500!

  4. 4

    Gestionnaire VIP personnel

    Votre gestionnaire sera en permanence à votre écoute. Il vous permettra de découvrir les nouveaux jeux avant même leur sortie et il vous surprendra constamment avec des offres sur mesure et un cashback généreux. Avoir votre gestionnaire VIP personnel est l'avantage ultime sur .

  5. 5

    Higher Withdrawal Limits

    You know that for security and other reasons we are obliged to have daily, weekly and monthly withdrawal limits. Some VIP levels, however, will allow you to withdraw more which is a great benefit for big winners. The limits are as follows:
    Level 1 and Level 2: $1,050 per day, $5,250 per week, $21,000 per month
    Level 3 and Level 4: $1,500 per day, $7,500 per week, $30,000 per month.
    Level 5: $3,000 per day, $15,000 per week, $60,000 per month

  6. 6

    Limites de retrait maximales

    Vous savez que pour des raisons de sécurité, entre autres, nous sommes obligés de fixer des limites de retrait quotidiennes, hebdomadaires et mensuelles. Certains niveaux VIP, cependant, vous permettront de retirer plus, ce qui est un grand avantage pour les gros gagnants. Les limites sont les suivantes :
    Niveau 1 et Niveau 2 : $1,050 par jour, $5,250 par semaine, $21,000 par mois
    Niveau 3 et Niveau 4 : $1,500 par jour, $7,500 par semaine, $30,000 par mois.
    Niveau 5 : $3,000 par jour, $15,000 par semaine, $60,000 par mois

  7. 7

    Personal VIP Manager

    Your Manager will constantly listen to what you have to say, they will let you take a sneak peak at new games before they are even released, constantly surprise you with bespoke offers and a generous cashback. Having your Personal VIP Manager is the ultimate benefit on .

  8. 8

    Surprise Bonuses

    Being a VIP means that some benefits are tailor-made. We will constantly drop surprise cashback and other treats that will make your journey with us memorable and exclusive.

Player Intelligence

14 records

What players report about GreatSpin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

11

91% resolved, of those with a known outcome

Total reviews

3

Across all review sites

Player rating

5.0 / 5

AskGamblers 5.0

GEO markets

7

Countries stated on 79% of records

GreatSpin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about GreatSpin Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 11 complaints and 3 reviews about GreatSpin Casino on 3 sites. In the 12 months to November 5, 2026, they filed 4 complaints and posted no reviews.

The problem players report most often is “Bonus winnings confiscated”: 27% of the 11 complaints with a labelled problem. Next come “Account closed” (18%) and “Documents rejected or requested again” (18%). Complaints about “Withdrawal” make up 36% of those with a topic, against 29% across all brands.

Of the 11 complaints with a known outcome, 91% were resolved, against 59% across all brands. That puts GreatSpin Casino 354th of 1,916 casinos with at least 10 such complaints.

The review sites’ own scores average 5.0 out of 5 on one site. By that score, GreatSpin Casino ranks 1st of 4,287 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about GreatSpin Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Bonus winnings confiscated27%3
  • Account closed18%2
  • Documents rejected or requested again18%2
  • Withdrawal delay18%2
  • Withdrawal refused18%2
Share of the 11 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal36%4
  • Bonus27%3
  • Account18%2
  • KYC / verification18%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved91%10
  • Unresolved9.1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

GreatSpin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

GreatSpin Casino against the market
MeasureGreatSpin CasinoAll brands
Complaints resolved91%59%
Average review rating–3.44
Complaints per 100 reviews–26.4
Share of “Withdrawal” complaints36%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2025
Reviews count

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2025
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Greece45%5
  • Andorra9.1%1
  • Albania9.1%1
  • Switzerland9.1%1
  • Germany9.1%1
  • Italy9.1%1
  • Thailand9.1%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–0–
20256–3–
20241–0–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru101–
AskGamblers–25.0 / 5
CasinoReviews1––

Block 11

Latest complaints and reviews

The newest records about GreatSpin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Account closed

    Resolved

    CasinoReviews

  • Complaint

    Account closed

    Resolved

    Andorra · Casino Guru

  • Complaint

    Bonus winnings confiscated

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Switzerland · Casino Guru

  • Review

    5.0 of 5 stars

    Albania · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers.

Questions about GreatSpin Casino

Who owns GreatSpin Casino?

GreatSpin Casino is operated by SoftGenius N.V. and runs under the High Affiliates affiliate programme.

Is GreatSpin Casino licensed?

Yes. GreatSpin Casino holds a licence from Curacao Gaming Control Board.

When was GreatSpin Casino founded?

GreatSpin Casino launched in 2024.

Which currencies does GreatSpin Casino accept?

Currencies listed for GreatSpin Casino: Euros, Norwegian kroner, Polish zlotys, Canadian dollars, Brazilian reals, Swiss francs, Czech Republic korunas, Japanese yen and 1 more. Its site is available in one language: English.

What welcome bonuses does GreatSpin Casino offer?

8 welcome offers are listed for GreatSpin Casino. The first on the list is “100% up to €1000 + 50 Free Spins, 1st Deposit Bonus at GreatSpin Casino”, with a 35× wagering requirement.

Which countries is GreatSpin Casino available in?

GreatSpin Casino is listed in 6 markets: Austria, Canada, Czechia, Japan, New Zealand, Switzerland.

Does GreatSpin Casino have a loyalty programme in Canada?

Yes. Its loyalty programme for Canada has 8 tiers.

What do players say about GreatSpin Casino?

Players have filed 11 complaints and written 3 reviews about GreatSpin Casino. Players rate GreatSpin Casino 5.0 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at GreatSpin Casino?

“Bonus winnings confiscated” – 27% of the 11 complaints about GreatSpin Casino with a labelled problem. Followed by “Account closed” (18%) and “Documents rejected or requested again” (18%).

Do players report withdrawal problems at GreatSpin Casino?

Withdrawals are the topic of 4 complaints about GreatSpin Casino: 36% of the 11 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).

Does GreatSpin Casino resolve player complaints?

91% of the 11 complaints about GreatSpin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, GreatSpin Casino is 354th. Open complaints and complaints closed without an outcome are left out.

How many complaints has GreatSpin Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 4 complaints about GreatSpin Casino.

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