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EmuCasinoin New Zealand

Player reviews and complaints from independent sites, alongside the facts we have recorded about EmuCasino and its operator (EmuPartners).

emucasino.com
Capture of the EmuCasino website

About

EmuCasino is an online casino operating under the EmuPartners affiliate programme. The site launched in 2012. It holds a licence from Curacao Gaming Control Board. The interface is available in 1 language, among them English. Accounts can be held in 9 currencies — Australian dollars, Canadian dollars, Euros, British pounds sterling. Our database holds 9 welcome offers.

What we collected for the New Zealand market on EmuCasino: 9 live offers. 5 tournaments. 5 loyalty tiers.

Markets

This brand is listed in 5 markets. Pick one to see what it offers there.

Welcome bonuses

9 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Promotions

9 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Tournaments

5 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

Loyalty programme

5 entries

Read from the casino's own pages. Terms change without notice — check them on the operator's site.

  1. 1

    EmuPoints and the EmuShop

    Earn More EmuPoints and Enjoy Access to a VIP EmuShop
    Every VIP Club member deserves to be showered with the most lavish treatment on every level and that even includes EmuPoints and the EmuShop!
    VIPs and the EmuPoints loyalty program
    Earning EmuPoints as a VIP
    The VIP-exclusive EmuShop
    I’m sure you already know by now that you can collect EmuPoints just by doing nothing more than playing your favourite games with me. In fact, you started collecting EmuPoints the moment you completed your registration here at EmuCasino!
    (If you need a refresher on my EmuPoints loyalty program and everything you can get out of it, feel free to check out the EmuPoints and EmuShop page for more detailed information.)
    The Connection Between the EmuPoints Loyalty Program and the VIP Club
    While my EmuPoints system and the VIP Club are separate things, there’s undeniably a bit of an overlap especially when it comes to the levels in my loyalty program. After all, gaining more and more EmuPoints is how you go from one loyalty level to the next.
    There are a total of six loyalty levels and every new EmuCasino player starts at the first one which is appropriately called the Newbie level before they slowly move up to the next level by collecting EmuPoints. Each level offers increasingly rewarding perks and bonuses to reflect how much I value you and the time you spend with me.
    Your very own dedicated VIP Club host
    Exclusive bonuses
    Access to VIP-only events
    And so many more
    Earn More EmuPoints by Being a VIP
    If you were wondering or even worried about how becoming a VIP will affect how you collect EmuPoints, you will be relieved to know that there will be no negative changes to the system. In fact, it will be even easier for you to earn EmuPoints than ever before – EmuPoints that you can then use at the EmuShop to buy all sorts of special bonuses!
    In short, VIP Club members earn more EmuPoints than regular players for the same activities down to playing the 2,000-plus online casino games available here at EmuCasino. Just keep doing what you love and you’ll be swimming in EmuPoints in no time!
    Rank Bonus Amount
    Newbie 0
    Bronze 0
    Silver 10% extra
    Gold 20% extra
    Platinum 30% extra
    Elite 40% extra
    Match deposit bonuses
    Bonus cash
    Prizes
    An EmuShop Exclusive to VIP Club Members
    At present, every last EmuCasino player regardless of their loyalty level has access to the same EmuShop and all the bonuses available for purchase through it.
    This means that there is no difference between regular and VIP players not just in the type of bonuses that they can but from the EmuShop but also the details of those bonuses such as the maximum amount of the bonus as well as the terms and conditions.
    When compared side by side, it is not hard to see why most VIP Club members prefer the exclusive bonuses they receive as part of their VIP Club privileges over the standard bonuses they can get from the EmuShop.
    In light of this, we at EmuCasino have introduced a brand new section to the EmuShop: a Real Cash EmuShop section exclusive to our Gold and VIP players.
    This VIP-only EmuShop category will offer our most loyal of players the opportunity to trade in their EmuPoints to claim Real Cash. With Real Cash, you will be able to bet to your heart’s content, without having to worry about any wagering requirements, maximum bets, or other terms and conditions.
    To claim your Real Cash, head over to the EmuShop Page and click on the ‘Real Cash’ tab to see all the options available to you.
    Higher match deposit bonus percentages
    Larger amounts of claimable bonus cash
    More free spins in a single purchase
    Lower wagering requirements
    Higher maximum bet values

  2. 2

    Exclusive Bonuses

    Enjoy Exclusive VIP Bonuses
    Now that you’re a part of my exclusive VIP Club, I’ve decided to roll out the red carpet and shower you with all sorts of bonus treats!
    Being a VIP doesn’t just mean you have a flashy title you can flaunt around; it comes with a whole array of goodies in the form of bonuses to enjoy too! After all, it’s important to give my best friends the absolute best treatment and things I can get my feathers on.
    I’ve got everything from weekly bonuses to bonus codes just for you so go ahead and take a look everything that you’ll be getting as one of the crème de la crème VIPs here at EmuCasino!
    Enjoy Exclusive and Rewarding VIP Bonuses
    As a member of EmuCasino’s VIP Club, you will be pampered with a whole bunch of exclusive bonuses and rewards at least once every week. Every last one of them is immensely rewarding especially as they have incredibly low wagering requirements as well as high maximum bet values.
    Here’s a quick rundown of the amazing boosts to your gameplay that you can expect to receive as a VIP.
    Weekly Bonuses
    Deposit free spins
    Match bonus-free spins bonus combos
    Every Friday, you will receive an email informing you of your exclusive bonus for that week. Each week’s bonus is a surprise and you will only find out what it is on that Friday itself.
    On that note, you are not required to check the email in order to receive your bonus; simply log in to your EmuCasino account on any given Friday and your exclusive bonus will already be waiting there for you to claim it.
    Gifts from the VIP Hosts
    On special occasions, your dedicated VIP Club host will do more than just be your exclusive source of assistance and knowledge whenever you need it; they will give you the most exclusive of gifts: rewarding bonuses just for you and you alone!
    Daily cashbacks
    No deposit free spins
    Reload bonuses
    Match bonus-free spins bonus combos
    Weekly cash drops
    Free spins drops
    EmuPoints
    Loyalty bonuses
    In other words, keep in touch with your VIP Club host because you never know when they’ll give you a very exclusive bonus of a gift!
    VIP-Only Bonus Codes
    No deposit free spins
    Deposit free spins
    Reload bonuses
    Match bonus-free spins bonus combos
    These bonus codes are usually distributed either by email or through your EmuCasino account inbox but sometimes you may also receive them directly from your dedicated VIP Club host depending on the occasion. It should be noted that you are still free to make use of any and all of the regular bonus codes we make available to all EmuCasino players.
    The process of claiming your exclusive bonus code is no different from the one for claiming any other bonus code; simply log in to your EmuCasino account and go to the relevant section as stated in the instructions provided and type in the bonus code. If the bonus code is valid and has not expired, the matching bonus will be instantly added to your account and be visible in your profile.
    If you are not familiar with EmuCasino bonus codes and the specific steps you need to follow in order to claim them, check out our no deposit bonus codes page.
    Make sure to claim any bonus codes you receive before they expire so you don’t miss out on your exclusive bonus!
    EmuPoints-Related Benefits
    As a VIP player, you will receive more EmuPoints than regular EmuCasino players when you play any of our online casino games with real money. That being said, the exact amount of additional EmuPoints that you earn for the same action depends on your VIP level.
    Because you earn EmuPoints at a faster rate than other players, this means that you will be able to purchase our EmuShop bonuses more frequently than non-VIP players. Additionally, we have an exclusive EmuShop that is only available to VIP Club members in the works.
    To learn more about the EmuPoints-related perks you receive as a VIP player, check out our VIP EmuPoints and EmuShop page.
    Casino Race Benefits
    While our standard casino races are available to all of our EmuCasino players, our VIP players will be able to participate in our VIP Casino Races where the prize pool is always real cash.
    To ensure that the standard casino races are just as rewarding, VIP players can receive additional benefits and bonuses for participating in and achieving a top 10 rank on the leaderboard:
    Gold players will be awarded a 25% bonus on top of their bonus cash prize
    VIP and VVIP players will have their bonus cash prize converted into real cash
    Explore the current and upcoming casino races on our casino race page.
    With the help of these exclusive bonuses, you should have a much easier time getting those impressive big wins or even achieve some mind-blowing big win streaks. Once you have done so and cleared the low wagering requirements, you will no doubt be eager to collect your winnings.
    We at EmuCasino pride ourselves on our fast transaction processing speeds but we offer our VIPs the ability to make express withdrawals as well as the option of expediting their withdrawals even further upon request.
    Furthermore, all VIP Club members enjoy higher deposit and withdrawal limits compared to regular players so you will be able to withdraw more in one go on top of it being faster than usual.
    To learn more about and take advantage of this perk, please contact your exclusive VIP Club host.

  3. 3

    Exclusive Events

    Join and Win Prizes in Our Exclusive VIP Events
    Becoming a member of my exclusive VIP Club means you gain access to a ton of amazing perks and one of them is getting invitations to exclusive VIP-only events which have amazing rewards and prizes!
    VIP Standoff
    Last Man Standing
    VIP-Exclusive Casino Races
    It’s important to me that I make sure that being a VIP is not just a title but also a means of enjoying an even more exciting and rewarding experience when said VIP plays their favourite games with me. That’s why I’ve devised an array of exhilarating activities aside from my usual seasonal events that are only open to members of my VIP Club!
    It’s my humble opinion that nothing brings a community together quite like a little friendly competition and that sentiment applies to my VIP Club as well. In fact, quite a few of my VIP friends expressed an interest in having some way they could challenge each other one-on-one (or al least among themselves) and I was more than happy to oblige.
    The answer was simple: create events that included everything from private tournaments to exclusive casino races that only my dear VIP friends could enjoy to their hearts’ content!
    Real cash
    Bonus cash
    No deposit free spins
    And more!
    Excited and eager to win? Then let’s dive into the type of events every VIP Club member can look forward to on a satisfyingly regular basis!
    VIP Standoff
    Face off against other VIP Club members in this exhilarating slot-spinning competition!
    Accept the invitation to join the VIP Standoff
    Submit your avatar
    Log in during the quarter-finals and play your preferred slot game
    Winners will receive a prize and advance to the semi-finals
    Semi-finals winners will receive an even better prize and advance to the grand finals
    The top prize will be awarded to the grand finals winner
    VIP Standoff Details
    Similar to other head-to-head tournaments across the globe like the World Cup, EmuCasino’s VIP Standoff is an event that sees VIPs going against each other in one-on-one matches for several rounds until only one is left. The winner of each round is decided by a predetermined criteria such as their highest win multiplier or most spins in a given period and they proceed to the next stage until the final two VIPs battle it out for the grand prize.
    Before a VIP Standoff begins, eligible VIP players will be informed by their VIP Club host that the tournament will be starting soon and they can choose to participate in it if they so wish. If the VIP player accepts the invitation, they will be requested to provide an image which will then be used as their avatar for the duration of the tournament. (This image must be of a certain minimum size as it will otherwise appear distorted on the tournament page; meanwhile, large images will be resized to fit the page’s preset dimensions.)
    At present, only the first eight VIP players who accept the invitation will be eligible to join the VIP Standoff. However, should there be a significant number of VIPs who express interest in joining the tournament in the future, the number of available slots may be increased accordingly.
    Once the participating players have sent their preferred avatar images, they will be matched up at random and informed when the first round will begin. The four quarter-finals matches will happen concurrently and run for an average of three days. Those who win this round will receive a special preset prize which can be bonus cash or no deposit free spins and advance to the next round where they will once again be randomly matched up.
    The players who emerge victorious in the semi-finals will again receive a special preset prize which will be more impressive than the one before and advance to the grand finals. This time, the winner will be crowned the champion of the VIP Standoff and receive the most impressive prize of all which will be a set amount of real cash.
    Below is a list of our past VIP Standoff tournaments:
    February 2023
    To find out more about this fun exclusive event, check out our VIP Standoff page.
    Last Man Standing
    Go head-to-head with fellow Gold members in this thrilling slot contest!
    Accept the invitation to join Last Man Standing
    Choose and submit your avatar
    Log in and play your preferred slot game during the quarter-finals
    Winners will advance to the semi-finals and receive a prize
    An even better prize will be awarded to the semi-finals winners who will also advance to the grand finals
    The grand finals winner will receive the top prize
    Last Man Standing Details
    Similar to the VIP Standoff, the Last Man Standing event pits Gold members against each other as they all spin their way to the grand prize. Gold members will face off against each other in a series of one-on-one rounds. The winner of each round is decided based on certain criteria which could be the total number of spins or highest win multiplier. Winners will then proceed to the next stage of the tournament until they reach the grand finals where only the two last Gold members remain.
    Before a Last Man Standing tournament begins, eligible Gold members will be sent an invitation to join the event via their dedicated VIP Club host. If the player chooses to accept, they will then be asked to provide a fun avatar for the purposes of the event. (The avatar needs to meet a minimum size requirement or it will look distorted when displayed on the tournament page; on the other hand, large images are acceptable as they will simply be resized accordingly to fit the required dimensions.)
    Currently, only the first eight Gold members who accept the invitation will be able to join Last Man Standing. If there is more interest in the future, the number of slots will be increased accordingly.
    Winners from each round will receive a special prize which will get better each round until the grand finals. The winner of the grand finals will be titled the Last Man Standing and receive an amazing real cash prize!
    Below is a list of our previous Last Man Standing tournaments:
    April 2023
    Learn more about this exciting exclusive tournament in our Last Man Standing page.
    VIP-Exclusive Casino Races
    Put the pedal to the metal in our VIP-only casino races which have even bigger prize pools to win from!
    Be invited to take part in the upcoming VIP-only casino race
    Play your preferred slot game during the casino race period
    Earn points and climb the leaderboard
    Win and claim your share of the real cash prize pool
    VIP Casino Race Details
    Established and even some new players should be familiar with EmuCasino’s casino races which run every week and offer set amounts of bonus cash or real cash as prize pools. These regular casino races are popular even among VIP Club members who have most likely ranked on and won at least once throughout the history of this exciting and rewarding recurring event.
    Because of this, we have established the VIP Golden Grand Prix, a series of exclusive casino races that are only open to a select number of our VIP and Gold players. Those who receive an invitation to participate in these casino races will stand a chance to win from lucrative real cash prize pools simply by playing their favourite slot games.
    Every qualifying spin will earn them points that will determine their rank on the leaderboard and the top players on said leaderboard at the end of the casino race will receive a set share of the real cash prize pool based on their position.
    Below is a list of our past VIP Golden Grand Prix casino races:
    Season 1 (13 March 2023 – 19 March 2023)
    Season 2 (1 May 2023 – 4 May 2023)
    To find out more about our casino races in general, check out our casino race guide page.
    Our past, current and upcoming regular casino races can be viewed on our casino races page.

  4. 4

    VIP Hosts

    Meet Your Exclusive VIP Club Hosts
    Nothing says VIP treatment like having someone wait on you hand and foot so it’s no surprise that the VIP Club has exclusive hosts ready to do just that for all its members!
    Meet the VIP Club Hosts
    Find out what the VIP Hosts have to offer
    I’m quite fond of being doted on feather and claw because it really makes me feel like quite the celebrity (which I am especially here in my own home). Of course, I like to make sure my best friends are pampered with that same level of 5-star treatment.
    While the VIP Club already has a lot to offer, I knew the way to make it really special was to give my best friends the top-of-the-line service that they deserve.
    The first thing on my agenda to make that a reality was to rope in some amazing individuals who can give my VIP friends all the help they need as quickly as possible.
    Allow me to introduce Mia and Paul, my fantastic friends who are the VIP Club’s exclusive hosts! They will be available to assist their designated VIP Club members any time and any day or even if all that is desired is a friendly chat. Come and get to know them!
    Introducing the VIP Club Hosts
    Mia
    My email: [email protected]
    Live chat: emucasino.com/mia
    What you should know about me:
    I love food – Asian food especially – and love cooking up a storm for my family even more. When I’m not checking out a new restaurant or trying a new dish in the kitchen, I’m taking care of my 7 fur kids that I adore with all my heart.
    Aside from whatever casino needs you might have, feel free to buzz me about my fur parent experiences or ask me for some recipes.
    Paul
    My email: [email protected]
    Live chat: emucasino.com/paul
    I’m the type of guy who believes in maintaining a good mind, body and soul balance so I love to train my body and mind while having fun. As such, I spend whatever time I can spare travelling, working out and working out while travelling.
    Come to me if you have any questions relating to the casino, my workout routines, the places I’ve been and my travel experiences.
    VIP Club members can also contact their designated hosts through their exclusive WhatsApp and Skype accounts which will be made available to VIP Club members based on which host has been assigned to which player.
    We are also happy to announce that we are working hard to make other contact methods available soon.
    Exclusive Benefits Provided by the VIP Club Hosts
    As mentioned above, the VIP Club hosts are always available to provide any much-needed assistance or serve as a friendly conversation partner but that is far from all that they do.
    They offer a range of impressive and welcome privileges which are detailed below.
    Exclusive Bonuses as Gifts
    Every now and then, VIP Club members can look forward to receiving a special gift from their dedicated host which come in the form of bonuses that have been prepared exclusively for them.
    Match deposit bonuses
    Daily cashbacks
    No deposit free spins
    Reload bonuses
    Match bonus-free spins bonus combos
    Weekly cash drops
    Free spins drops
    EmuPoints
    Loyalty bonuses
    As such, you are encouraged to keep in touch with your dedicated host; after all, you never know when they decide to gift you an exclusive bonus or two!
    To learn more about the exclusive bonuses given out to VIP Club members, check out our VIP-exclusive bonuses page.
    Invitations to Exclusive Events
    EmuCasino will occasionally host special events that are only available to a select few members of our VIP Club.
    Those fortunate enough to be selected to join these events will receive an invitation from their dedicated VIP Club host; if you end up being one of the lucky individuals, all you have to do is accept that invitation and you’ll have confirmed your spot in the event in question.
    As these events are usually competitive in nature, you will find them particularly appealing if activities like our casino races are a favourite of yours and the concept of going up against other VIP players intrigues you.
    Real cash
    No deposit free spins
    And more!
    More information about these VIP-only events can be found on our VIP-exclusive events page.
    Expedited Withdrawals
    All VIP Club members automatically enjoy a speedier withdrawal period of within 24 hours compared to regular EmuCasino players from the moment they receive their membership.
    However, you can receive your funds even faster than that if you are exceptionally eager to collect your winnings.
    All you have to do is contact your dedicated VIP Club host and they can expedite the process for you.
    Yes, it really is that easy!
    Exclusive Access to Games
    Do you have a favourite online casino game that you wish you could have all to yourself?
    Wish no more because our VIP Club hosts can make it happen!
    Simply contact your dedicated host and make your request while identifying the specific game you would like to have access to exclusively.
    Once your request has been granted, you will be the only one who can access the game at EmuCasino.
    Meanwhile, other players will not even be able to see much less find it in our vast online casino game library.
    Help with the VIP Refer a Friend Program
    If you want to introduce someone to EmuCasino and subsequently take advantage of our VIP Refer a Friend program, your dedicated VIP Club host will be your guide as well as your ticket to all the amazing benefits you will get from that referral!
    A cash bonus
    Weekly cash drops
    To find out more about the special Refer a Friend program available only to VIP Club members, check out our VIP Refer a Friend program page.

  5. 5

    VIP Refer a Friend Program

    Get Rewards for Introducing Friends to the EmuCasino VIP Lifestyle
    It’s often said that sharing is caring and at EmuCasino, nowhere does that sentiment apply more than the Refer a Friend program available to VIP Club members!
    How the Refer a Friend program works
    Benefits of referring a friend
    The referee’s exciting benefits
    The VIP Club exists to pamper EmuCasino’s most loyal players with the very best that we have to offer and that comes in the form of a wide variety of exclusive perks.
    Since we have considered that some of our VIP players might be feelings charitable where their privileges are concerned and wish to share the EmuCasino experience with people they know in real life, we have developed a solution to this issue – one that even rewards those who invite their family members or friends to become an EmuCasino player like them.
    Introducing the VIP Refer a Friend program, your ticket to not only having someone to play with who you already know but also amazing rewards in the form of bonuses for both you and the friend you referred!
    To paraphrase a popular saying, the friend of my friend – VIP Club members like you, in this case – is our friend too so you can count on us to roll out the red carpet for them the way we do for you!
    A Guide on How to Refer a Friend
    Referring a friend to EmuCasino’s VIP Club and by extension EmuCasino as a whole is easier than it sounds and promises to be as rewarding for you as it will be for them.
    Provide your friend’s full name or email address to your dedicated VIP Club host; you can reach out to them using any of the contact methods provided on the VIP Club hosts page
    Mia or Paul will take note of this information and extend the 5-star treatment to the friend you referred once they have registered an account with us
    Let your friend know and remind them to sign up so that they can receive their exclusive perks and instant Gold loyalty level
    Have fun playing at EmuCasino with your friend and new fellow EmuCasino player!
    VIP Benefits of the VIP Refer a Friend Program
    When you make use of our VIP Refer a Friend program, we are immensely grateful for yet another sign of how much you love playing with us and want to make it clear to you that the sentiment is not one-sided.
    This gratitude on our part is expressed in a way that we are sure you will appreciate immensely: wonderful bonuses as rewards for every milestone that the friend you introduced clears!
    The following lists the bonuses you will receive when your referred friend clears the specified milestones:
    Once the new sign up makes a minimum first deposit of $50, the introducer will receive $100 Bonus Cash
    Once the new sign up makes a total deposit of $800, the introducer gets a 10% Cash Drop (Real Cash) on total deposits every Friday for the entire month
    Once the new sign up makes a total deposit of $2,500, the introducer gets $1,000 Bonus Cash with only 10x wagering requirement.
    There’s no limit to how many times you can refer a friend with this program and reap the same benefits so invite away and watch those bonuses keep rolling in for you!
    The only thing left for you to do is keep on playing and enjoy the company of all the friends you’ve introduced to EmuCasino, not to mention all the bonuses you received thanks to them!
    Benefits Enjoyed by Newly Referred VIPs
    Naturally, you will not be the only one who will benefit from our VIP Refer a Friend program when you take advantage of it; the friend that you referred will also receive the VIP treatment they deserve from their very first second here at EmuCasino.
    An introduction to their exclusive VIP Club host who will give them the full guided tour and be available for contact via email or whichever one of their preferred instant messaging channels
    An automatic upgrade to our Gold loyalty Level which comes with all the standard perks associated with it
    An exclusive VIP Refer a Friend program welcome bonus which is a 200% match bonus up to $500 with a 25x wagering requirement
    The ability to also claim the standard Welcome Deposit Bonus, thus giving themselves an additional welcome bonus
    Once they’re ready, they’re free to play as much as they would like as they enjoy the VIP treatment that they so richly deserve!
    The VIP Refer a Friend program is a win-win situation for everyone involved; you get amazing rewards for helping your friend discover a fantastic new online casino where they can play the best games and claim the best bonuses while your friend gets all the perks that come with being a VIP Club member from the very beginning.
    In other words, what are you waiting for? Get in touch with your dedicated VIP Club host and refer a friend today!

Player Intelligence

124 records

What players report about EmuCasino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

66

91% resolved, of those with a known outcome

Total reviews

58

Across all review sites

Player rating

2.85 / 5

AskGamblers 2.85

GEO markets

12

Countries stated on 29% of records

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
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2014201520162017201820192020202120222023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal53%35
  • KYC / verification26%17
  • Payments & refunds6.1%4
  • Account4.5%3
  • Deposit3%2
  • Technical3%2
  • Other1.5%1
  • Responsible gambling1.5%1
  • Bonus1.5%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved89%59
  • Unresolved9.1%6
  • Closed without an outcome1.5%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
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201320142015201620172018201920202021202220232024
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20142015201620172018201920202021202220232024
Rating history

Player ratings from AskGamblers.