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Pledoo Casino

Player complaints and reviews about Pledoo Casino, plus its operator (Pledoo Partners), licences and welcome offers.

pledoo.com
Capture of the Pledoo Casino website

About

Pledoo Casino belongs to the Pledoo Partners affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 13 languages, including English, French, German, Russian. 19 account currencies are listed, including Euros, Australian dollars, Canadian dollars, Russian rubles. We list 6 welcome offers.

Pledoo Casino is listed in 17 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 17 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

264 records

What players report about Pledoo Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

81

91% resolved, of those with a known outcome

Total reviews

183

Across all review sites

Player rating

4.0 / 5

AskGamblers 4.1 · Trustpilot 3.9

GEO markets

37

Countries stated on 81% of records

Pledoo Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Pledoo Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 81 complaints and 183 reviews about Pledoo Casino on 4 sites. In the 12 months to November 4, 2026, they filed 7 complaints and posted 28 reviews. Reviews are up 47% on the 12 months before (19).

The problem players report most often is “Withdrawal delay”: 28% of the 78 complaints with a labelled problem. Next come “Account blocked” (9%) and “Bonus winnings confiscated” (6.4%). Complaints about “Withdrawal” make up 37% of those with a topic, against 29% across all brands.

Of the 80 complaints with a known outcome, 91% were resolved, against 59% across all brands. That puts Pledoo Casino 345th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 83%.

Reviewers give Pledoo Casino 3.52 out of 5 on average over 181 rated reviews, against 3.44 across all brands. 63% of the ratings are four or five stars, and 27% are one or two. The review sites’ own scores average 4.0 out of 5 across 2 sites. By that score, Pledoo Casino ranks 758th of 4,286 rated casinos. Reviewers most often praise “Games” (86 reviews), “Withdrawals” (83 reviews) and “Website & app” (68 reviews). The most common criticism concerns “Customer support” (41 reviews), “Bonuses” (32 reviews) and “Withdrawals” (24 reviews).

The countries players state most often are Germany (14%), Canada (13%) and Austria (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Pledoo Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players appreciated the quick and easy registration process, as well as the smooth gameplay and fast payouts. Many expressed satisfaction with their overall experience and recommended the casino for its enjoyable atmosphere.

Players were frustrated with the withdrawal process, citing delays and lack of communication from customer service. Several mentioned being placed under a legitimacy check without clear explanations or timely resolutions.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay28%22
  • Account blocked9%7
  • Bonus winnings confiscated6.4%5
  • Deposit not credited6.4%5
  • Self-exclusion5.1%4
  • Withdrawal refused5.1%4
  • Account closed3.8%3
  • Account not closed on request3.8%3
  • Other problems32%25
Share of the 78 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal37%30
  • Account19%15
  • Deposit12%10
  • Bonus7.4%6
  • KYC / verification7.4%6
  • Other6.2%5
  • Responsible gambling6.2%5
  • Payments & refunds3.7%3
  • Technical1.2%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved90%73
  • Unresolved8.6%7
  • Closed without an outcome1.2%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Pledoo Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Pledoo Casino against the market
MeasurePledoo CasinoAll brands
Complaints resolved91%59%
Average review rating3.523.44
Complaints per 100 reviews44.326.4
Share of “Withdrawal” complaints37%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars44%79
  • 4 stars19%35
  • 3 stars9.9%18
  • 2 stars5%9
  • 1 star22%40
Share of 181 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games49%86
  • Withdrawals47%83
  • Website & app39%68
  • Customer support38%67
  • Deposits & payment methods28%49
  • Bonuses22%39
Share of the 175 reviews that name at least one aspect.reviews

Criticised

  • Customer support23%41
  • Bonuses18%32
  • Withdrawals14%24
  • Deposits & payment methods11%20
  • Fairness & RTP9.7%17
  • Website & app8.6%15
Share of the 175 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany14%30
  • Canada13%28
  • Austria11%23
  • Greece7.5%16
  • Portugal7%15
  • Poland6.1%13
  • Finland5.6%12
  • Sweden5.1%11
  • Russia4.7%10
  • Switzerland2.8%6
  • Other countries23%50
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20266–254.16
20257–17–
20241479%243.42
202328100%372.76
20222688%793.67
20210–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru70125–
AskGamblers9374.1 / 5
Trustpilot–143.9 / 5
latestcasinobonuses.bet27–

Block 13

Latest complaints and reviews

The newest records about Pledoo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    4.0 of 5 stars

    Indonesia · Trustpilot

  • Review

    5.0 of 5 stars

    Estonia · Trustpilot

  • Complaint

    Unfair terms

    Resolved

    Sweden · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    Poland · Casino Guru

  • Complaint

    Account blocked

    Resolved

    Finland · Casino Guru

15 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about Pledoo Casino

Who owns Pledoo Casino?

Pledoo Casino is operated by Momus2006 N.V. and runs under the Pledoo Partners affiliate programme.

Is Pledoo Casino licensed?

Yes. Pledoo Casino holds a licence from Curacao Gaming Control Board.

When was Pledoo Casino founded?

Pledoo Casino launched in 2021.

Which currencies does Pledoo Casino accept?

Currencies listed for Pledoo Casino: Euros, Australian dollars, Canadian dollars, Russian rubles, Brazilian reals, Mexican pesos, Turkish Lira, Ukrainian hryvnias and 11 more. Its site is available in 13 languages: English, French, German, Russian and 9 more.

What welcome bonuses does Pledoo Casino offer?

6 welcome offers are listed for Pledoo Casino. The first on the list is “150% up to €1500, 4th Deposit Bonus at Pledoo Casino”, with a 60× wagering requirement.

Which countries is Pledoo Casino available in?

Pledoo Casino is listed in 17 markets: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Colombia, Finland and 9 more.

What do players say about Pledoo Casino?

Players have filed 81 complaints and written 183 reviews about Pledoo Casino. Players rate Pledoo Casino 4.0 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Pledoo Casino?

“Withdrawal delay” – 28% of the 78 complaints about Pledoo Casino with a labelled problem. Followed by “Account blocked” (9%) and “Bonus winnings confiscated” (6.4%).

Do players report withdrawal problems at Pledoo Casino?

Withdrawals are the topic of 30 complaints about Pledoo Casino: 37% of the 81 with a topic. The most common withdrawal problem is “Withdrawal delay” (73% of them). Of the withdrawal complaints with a known outcome, 83% were resolved.

Does Pledoo Casino resolve player complaints?

91% of the 80 complaints about Pledoo Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Pledoo Casino is 345th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Pledoo Casino?

Praised most: “Games”, “Withdrawals” and “Website & app”. Criticised most: “Customer support”, “Bonuses” and “Withdrawals”. 63% of the rated reviews give four or five stars, and 27% give one or two.

How many complaints has Pledoo Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 7 complaints about Pledoo Casino.

Where do Pledoo Casino’s players come from?

The countries named most often in complaints and reviews about Pledoo Casino are Germany (14%), Canada (13%) and Austria (11%).