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Casino profile
Crypto Games.io Casino
Player complaints and reviews about Crypto Games.io Casino, plus its operator (Crypto-Games Affiliates), licences and welcome offers.
crypto-games.io
Profile
- Website
- crypto-games.io
- Established
- 2023
- Operator
- Crypto-Games Affiliatesaffiliate programme
- Company
- Blockchain Entertainment S.R.L.
- Licences
- Languages
- English
- Spanish
- Italian
- German
- French
- Portuguese
- Japanese
- Polish
- Arabic
- Chinese
- Russian
- Currencies
- US dollars
- Bitcoin
- USD Coin
- TRON
- Tether
- Ethereum
About
Crypto Games.io Casino belongs to the Crypto-Games Affiliates affiliate programme. The site launched in 2023. It holds a licence from Costa Rica Gambling. The interface is available in 11 languages, including English, Spanish, Italian, German. 6 account currencies are listed, including US dollars, Bitcoin, USD Coin, TRON.
Crypto Games.io Casino is listed in 6 markets, among them Austria, Poland, Japan and United Arab Emirates. On the Crypto Games.io Casino site for Japan, we found 3 welcome bonuses and a loyalty programme with 3 tiers.
Markets
This brand is listed in 6 markets. Pick one to see what it offers there.
Welcome bonuses
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
Wheel Spin
Wheel Spin Spin and Win
Weekly Rakeback
Weekly Rakeback Get a weekly return on wagers
Loyalty programme
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
- 1
Rewarding Lucky Spin
Rewarding Lucky Spin Spin the wheel twice a day for double the excitement and double the chances to win exclusive rewards!
- 2
No-Fee Withdrawals
No-Fee Withdrawals Enjoy hassle-free withdrawals with zero fees – keep 100% of your winnings.
- 3
Dedicated VIP Host
Dedicated VIP Host Get personal treatment from your VIP Host, who offers surprise bonuses, tailored promotions, and priority support.
Player Intelligence
110 records
What players report about Crypto Games.io Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
21
62% resolved, of those with a known outcome
Total reviews
89
Across all review sites
Player rating
2.58 / 5
Trustpilot 2.0 · AskGamblers 3.15
GEO markets
29
Countries stated on 61% of records
Crypto Games.io Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Crypto Games.io Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 21 complaints and 89 reviews about Crypto Games.io Casino on 2 sites. In the 12 months to November 4, 2026, they filed 4 complaints and posted 22 reviews. Reviews are down 41% on the 12 months before (37). The average review rating rose from 1.76 to 2.02 out of 5 year on year.
The problem players report most often is “Withdrawal delay”: 50% of the 18 complaints with a labelled problem. Next come “Withdrawal refused” (28%) and “Account blocked” (11%). Complaints about “Withdrawal” make up 67% of those with a topic, against 29% across all brands.
Of the 21 complaints with a known outcome, 62% were resolved, against 59% across all brands. That puts Crypto Games.io Casino 1,368th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 79%.
Reviewers give Crypto Games.io Casino 2.11 out of 5 on average over 88 rated reviews, against 3.44 across all brands. 28% of the ratings are four or five stars, and 67% are one or two. The review sites’ own scores average 2.58 out of 5 across 2 sites. By that score, Crypto Games.io Casino ranks 3,109th of 4,286 rated casinos. Reviewers most often praise “Customer support” (13 reviews), “Withdrawals” (13 reviews) and “Bonuses” (12 reviews). The most common criticism concerns “Customer support” (34 reviews), “Withdrawals” (29 reviews) and “Trust & licence” (24 reviews).
The countries players state most often are United States (22%), United Kingdom (18%) and Netherlands (7.5%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Crypto Games.io Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Both sports and casino options are available, and players appreciate the decent selection and promotions. However, there are concerns regarding the treatment of winnings.
Players are frustrated with the claimed 24/7 support, which is often unresponsive. Additionally, the withdrawal process raises trust issues with the casino.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
9
202420252026
| Period | Value |
|---|---|
| 2024 | 7 |
| 2025 | 9 |
| 2026 | 4 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay50%9
- Withdrawal refused28%5
- Account blocked11%2
- Account closed5.6%1
- Self-exclusion5.6%1
Block 03
Complaint categories
- Withdrawal67%14
- Account19%4
- Other4.8%1
- Payments & refunds4.8%1
- Responsible gambling4.8%1
Block 04
Complaint status
- Resolved62%13
- Unresolved38%8
Block 05
Crypto Games.io Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Crypto Games.io Casino | All brands |
|---|---|---|
| Complaints resolved | 62% | 59% |
| Average review rating | 2.11 | 3.44 |
| Complaints per 100 reviews | 23.6 | 26.4 |
| Share of “Withdrawal” complaints | 67% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
46
202420252026
| Period | Value |
|---|---|
| 2024 | 29 |
| 2025 | 46 |
| 2026 | 14 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars19%17
- 4 stars9.1%8
- 3 stars4.5%4
- 2 stars4.5%4
- 1 star63%55
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Customer support16%13
- Withdrawals16%13
- Bonuses15%12
- Games15%12
- Website & app8.8%7
- Deposits & payment methods7.5%6
Criticised
- Customer support43%34
- Withdrawals36%29
- Trust & licence30%24
- Account14%11
- Fairness & RTP7.5%6
- Bonuses5%4
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.34
2.18
1.46
202420252026
| Period | Value |
|---|---|
| 2024 | 2.34 |
| 2025 | 2.18 |
| 2026 | 1.46 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United States22%15
- United Kingdom18%12
- Netherlands7.5%5
- Canada4.5%3
- France4.5%3
- Switzerland3%2
- Germany3%2
- Poland3%2
- Russia3%2
- Thailand3%2
- Other countries28%19
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 4 | – | 14 | – |
| 2025 | 9 | – | 46 | 2.17 |
| 2024 | 7 | – | 29 | 2.34 |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 66 | 2.0 / 5 |
| AskGamblers | 21 | 23 | 3.15 / 5 |
Block 13
Latest complaints and reviews
The newest records about Crypto Games.io Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
United States · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Account blocked
Unresolved - Complaint
Withdrawal refused
Unresolved - Complaint
Withdrawal refused
Unresolved
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Crypto Games.io Casino
Who owns Crypto Games.io Casino?
Crypto Games.io Casino is operated by Blockchain Entertainment S.R.L. and runs under the Crypto-Games Affiliates affiliate programme.
Is Crypto Games.io Casino licensed?
Yes. Crypto Games.io Casino holds a licence from Costa Rica Gambling.
When was Crypto Games.io Casino founded?
Crypto Games.io Casino launched in 2023.
Which currencies does Crypto Games.io Casino accept?
Currencies listed for Crypto Games.io Casino: US dollars, Bitcoin, USD Coin, TRON, Tether, Ethereum. Its site is available in 11 languages: English, Spanish, Italian, German and 7 more.
Which countries is Crypto Games.io Casino available in?
Crypto Games.io Casino is listed in 6 markets: Austria, China, Japan, Poland, Russia, United Arab Emirates.
What bonuses and promotions does Crypto Games.io Casino run in Japan?
We read 3 live offers for Japan on the Crypto Games.io Casino site itself.
Does Crypto Games.io Casino have a loyalty programme in Japan?
Yes. Its loyalty programme for Japan has 3 tiers.
What do players say about Crypto Games.io Casino?
Players have filed 21 complaints and written 89 reviews about Crypto Games.io Casino. Players rate Crypto Games.io Casino 2.58 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Crypto Games.io Casino?
“Withdrawal delay” – 50% of the 18 complaints about Crypto Games.io Casino with a labelled problem. Followed by “Withdrawal refused” (28%) and “Account blocked” (11%).
Do players report withdrawal problems at Crypto Games.io Casino?
Withdrawals are the topic of 14 complaints about Crypto Games.io Casino: 67% of the 21 with a topic. The most common withdrawal problem is “Withdrawal delay” (64% of them). Of the withdrawal complaints with a known outcome, 79% were resolved.
Does Crypto Games.io Casino resolve player complaints?
62% of the 21 complaints about Crypto Games.io Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Crypto Games.io Casino is 1,368th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Crypto Games.io Casino?
Praised most: “Customer support”, “Withdrawals” and “Bonuses”. Criticised most: “Customer support”, “Withdrawals” and “Trust & licence”. 28% of the rated reviews give four or five stars, and 67% give one or two.
How many complaints has Crypto Games.io Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 4 complaints about Crypto Games.io Casino.
Where do Crypto Games.io Casino’s players come from?
The countries named most often in complaints and reviews about Crypto Games.io Casino are United States (22%), United Kingdom (18%) and Netherlands (7.5%).
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