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Casino profile

Coolzino Casino

Player complaints and reviews about Coolzino Casino, plus its operator (CoolAffs Affiliates), licences and welcome offers.

coolzino.com
coolzino.com
Capture of the Coolzino Casino website

Profile

Website
coolzino.com
Established
2024
Operator
CoolAffs Affiliatesaffiliate programme
Company
Terdersoft B.V.
Licences
Languages
  • English
  • German
  • French
  • Spanish
  • Portuguese
  • Polish
Currencies
  • Euros
  • Brazilian reals
  • Canadian dollars
  • Norwegian kroner
  • New Zealand dollars
  • Czech Republic korunas
  • South African Rand
  • Australian dollars
  • Bulgarian leva
  • Croatian kunas
  • Romanian lei
  • Bitcoin
  • Swiss francs
  • Polish zlotys Show more

About

Coolzino Casino belongs to the CoolAffs Affiliates affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, German, French, Spanish. 14 account currencies are listed, including Euros, Brazilian reals, Canadian dollars, Norwegian kroner. We list 10 welcome offers.

Coolzino Casino is listed in 14 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for Coolzino Casino, as the licence register names it.

Legal name
Terdersoft B.V.
Curaçao licence reference
OGL/2024/1126/0521
Registration number (Curaçao Chamber of Commerce)
164860

Markets

This brand is listed in 14 markets. Pick one to see what it offers there.

Welcome bonuses

10 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

1,063 records

What players report about Coolzino Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

29

90% resolved, of those with a known outcome

Total reviews

1,034

Across all review sites

Player rating

4.03 / 5

Trustpilot 4.2 · AskGamblers 3.9 · Tribuna 4.0

GEO markets

35

Countries stated on 97% of records

Coolzino Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Coolzino Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 29 complaints and 1,034 reviews about Coolzino Casino on 4 sites. In the 12 months to November 4, 2026, they filed 7 complaints and posted 43 reviews. That is 46% fewer complaints than in the 12 months before (13). Reviews are down 95% on the 12 months before (846). The average review rating fell from 4.25 to 2.71 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 46% of the 28 complaints with a labelled problem. Next come “Account closed” (14%) and “Source of funds checks” (14%). Complaints about “Withdrawal” make up 59% of those with a topic, against 29% across all brands.

Of the 29 complaints with a known outcome, 90% were resolved, against 59% across all brands. That puts Coolzino Casino 428th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 94%.

Reviewers give Coolzino Casino 4.18 out of 5 on average over 1,033 rated reviews, against 3.44 across all brands. 78% of the ratings are four or five stars, and 17% are one or two. The review sites’ own scores average 4.03 out of 5 across 3 sites. By that score, Coolzino Casino ranks 741st of 4,286 rated casinos. Reviewers most often praise “Customer support” (305 reviews), “Games” (153 reviews) and “Website & app” (81 reviews). The most common criticism concerns “Withdrawals” (82 reviews), “Customer support” (52 reviews) and “Trust & licence” (46 reviews).

The countries players state most often are France (34%), Spain (10%) and Portugal (9.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Coolzino Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay46%13
  • Account closed14%4
  • Source of funds checks14%4
  • Withdrawal refused11%3
  • Account blocked3.6%1
  • Bonus winnings confiscated3.6%1
  • Deposit not credited3.6%1
  • Verification delay3.6%1
Share of the 28 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal59%17
  • Account17%5
  • KYC / verification17%5
  • Bonus3.4%1
  • Deposit3.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved90%26
  • Unresolved10%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Coolzino Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Coolzino Casino against the market
MeasureCoolzino CasinoAll brands
Complaints resolved90%59%
Average review rating4.183.44
Complaints per 100 reviews2.826.4
Share of “Withdrawal” complaints59%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars72%739
  • 4 stars6.7%69
  • 3 stars4.7%49
  • 2 stars2.1%22
  • 1 star15%154
Share of 1,033 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support47%305
  • Games23%153
  • Website & app12%81
  • Bonuses11%73
  • Withdrawals11%69
  • Trust & licence5%33
Share of the 655 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals13%82
  • Customer support7.9%52
  • Trust & licence7%46
  • Bonuses6.7%44
  • KYC / verification4.1%27
  • Deposits & payment methods2.6%17
Share of the 655 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • France34%350
  • Spain10%105
  • Portugal9.8%101
  • Germany8%83
  • Italy6.7%69
  • Switzerland5.8%60
  • Canada5.3%55
  • Austria3.9%40
  • Belgium3.9%40
  • Poland3.7%38
  • Other countries9.1%94
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20266–342.73
20252186%6804.32
20242–3204.02

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1,0084.2 / 5
Casino Guru198–
AskGamblers1043.9 / 5
Tribuna–144.0 / 5

Block 13

Latest complaints and reviews

The newest records about Coolzino Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Review

    2.0 of 5 stars

    Tribuna

  • Complaint

    Account closed

    Resolved

    Austria · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Switzerland · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Canada · Casino Guru

6 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Coolzino Casino

Who owns Coolzino Casino?

Coolzino Casino is operated by Terdersoft B.V. and runs under the CoolAffs Affiliates affiliate programme.

Is Coolzino Casino licensed?

Yes. Coolzino Casino holds a licence from Curacao Gaming Control Board.

When was Coolzino Casino founded?

Coolzino Casino launched in 2024.

Which currencies does Coolzino Casino accept?

Currencies listed for Coolzino Casino: Euros, Brazilian reals, Canadian dollars, Norwegian kroner, New Zealand dollars, Czech Republic korunas, South African Rand, Australian dollars and 6 more. Its site is available in 6 languages: English, German, French, Spanish and 2 more.

What welcome bonuses does Coolzino Casino offer?

10 welcome offers are listed for Coolzino Casino. The first on the list is “100% up to €150 + 150 Free Spins, 1st Deposit Bonus at Coolzino Casino”, with a 35× wagering requirement.

Which countries is Coolzino Casino available in?

Coolzino Casino is listed in 14 markets: Australia, Austria, Belgium, Brazil, Canada, Czechia, France, Germany and 6 more.

What do players say about Coolzino Casino?

Players have filed 29 complaints and written 1,034 reviews about Coolzino Casino. Players rate Coolzino Casino 4.03 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Coolzino Casino?

“Withdrawal delay” – 46% of the 28 complaints about Coolzino Casino with a labelled problem. Followed by “Account closed” (14%) and “Source of funds checks” (14%).

Do players report withdrawal problems at Coolzino Casino?

Withdrawals are the topic of 17 complaints about Coolzino Casino: 59% of the 29 with a topic. The most common withdrawal problem is “Withdrawal delay” (76% of them). Of the withdrawal complaints with a known outcome, 94% were resolved.

Does Coolzino Casino resolve player complaints?

90% of the 29 complaints about Coolzino Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Coolzino Casino is 428th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Coolzino Casino?

Praised most: “Customer support”, “Games” and “Website & app”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 78% of the rated reviews give four or five stars, and 17% give one or two.

How many complaints has Coolzino Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 7 complaints about Coolzino Casino. That is 46% fewer than in the 12 months before, when there were 13.

Where do Coolzino Casino’s players come from?

The countries named most often in complaints and reviews about Coolzino Casino are France (34%), Spain (10%) and Portugal (9.8%).

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