Casino profile

Casiplay Casino

Player complaints and reviews about Casiplay Casino, plus its operator (Aspire Global International LTD), licences and welcome offers.

Closedcasiplay.com

casiplay.com

About

Casiplay Casino belongs to the Aspire Global International LTD affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2019. It holds licences from Malta Gaming Authority, UK Gambling Commission.

Player Intelligence

21 records

What players report about Casiplay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

74% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.2 / 5

Trustpilot 3.2

GEO markets

Countries stated on 29% of records

Casiplay Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Casiplay Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 19 complaints and 2 reviews about Casiplay Casino on 4 sites.

The problem players report most often is “Withdrawal delay”: 28% of the 18 complaints with a labelled problem. Next come “Verification delay” (11%) and “Self-exclusion” (11%). Complaints about “Withdrawal” make up 42% of those with a topic, against 29% across all brands.

Of the 19 complaints with a known outcome, 74% were resolved, against 59% across all brands. That puts Casiplay Casino 1,050th of 1,913 casinos with at least 10 such complaints.

The review sites’ own scores average 3.2 out of 5 on one site. By that score, Casiplay Casino ranks 2,037th of 4,281 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,890 brands Player Intelligence tracks.

Ask the AI analyst about Casiplay Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20192020202120222023

Complaints count

Period	Value
2019	3
2020	9
2021	2
2022	4
2023	1

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay28%5
Verification delay11%2
Self-exclusion11%2
Game malfunction11%2
Withdrawal refused11%2
Account closed5.6%1
Bonus winnings confiscated5.6%1
Deposit not credited5.6%1
Other problems11%2

Share of the 18 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal42%8
KYC / verification16%3
Responsible gambling16%3
Technical11%2
Account5.3%1
Bonus5.3%1
Deposit5.3%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved74%14
Unresolved26%5

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Casiplay Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Casiplay Casino against the market
Measure	Casiplay Casino	All brands
Complaints resolved	74%	59%
Average review rating	–	3.44
Complaints per 100 reviews	–	26.4
Share of “Withdrawal” complaints	42%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2022

Reviews count

Period	Value
2022	2

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2022

Rating history

Period	Value
2022	3

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Germany50%3
Canada17%1
Ecuador17%1
United Kingdom17%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2023	1	–	0	–
2022	4	–	2	–
2021	2	–	0	–
2020	9	–	0	–
2019	3	–	0	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
CasinoReviews	10	–	–
AskGamblers	5	–	–
Casino Guru	4	1	–
Trustpilot	–	1	3.2 / 5

Block 11

Latest complaints and reviews

The newest records about Casiplay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintNov 27, 2022
Game malfunction
Resolved
Germany · Casino Guru
ComplaintNov 18, 2022
Game malfunction
Resolved
Ecuador · Casino Guru
ComplaintOct 18, 2022
Account closed
Unresolved
CasinoReviews
ReviewMar 10, 2022
5.0 of 5 stars
United Kingdom · Casino Guru
ReviewJan 29, 2022
1.0 of 5 stars
Germany · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot.

Questions about Casiplay Casino

Who owns Casiplay Casino?

Casiplay Casino is operated by Aspire Global International LTD and runs under the Aspire Global International LTD affiliate programme.

Is Casiplay Casino licensed?

Yes. Casiplay Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.

When was Casiplay Casino founded?

Casiplay Casino launched in 2019. The site has since closed; its profile is kept for reference.

What do players say about Casiplay Casino?

Players have filed 19 complaints and written 2 reviews about Casiplay Casino. Players rate Casiplay Casino 3.2 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Casiplay Casino?

“Withdrawal delay” – 28% of the 18 complaints about Casiplay Casino with a labelled problem. Followed by “Verification delay” (11%) and “Self-exclusion” (11%).

Do players report withdrawal problems at Casiplay Casino?

Withdrawals are the topic of 8 complaints about Casiplay Casino: 42% of the 19 with a topic. The most common withdrawal problem is “Withdrawal delay” (63% of them).

Does Casiplay Casino resolve player complaints?

74% of the 19 complaints about Casiplay Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,913 casinos with at least 10 such complaints, Casiplay Casino is 1,050th. Open complaints and complaints closed without an outcome are left out.