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Casino profile

Caribic Casino

Player complaints and reviews about Caribic Casino, plus its operator (Cosmos Affiliates), licences and welcome offers.

caribiccasino.com
Capture of the Caribic Casino website

About

Caribic Casino belongs to the Cosmos Affiliates affiliate programme. The site launched in 2015. It holds licences from Curacao Gaming Control Board, Malta Gaming Authority, UK Gambling Commission. The interface is available in 8 languages, including Czech, English, Finnish, German. 4 account currencies are listed: Czech Republic korunas, Euros, Russian rubles, US dollars.

Caribic Casino is listed in 4 markets: Germany, Spain, Finland and Czechia. On the Caribic Casino site for Spain, we found 3 welcome bonuses and 4 promotions.

Markets

This brand is listed in 4 markets. Pick one to see what it offers there.

Welcome bonuses

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

60 records

What players report about Caribic Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

16

94% resolved, of those with a known outcome

Total reviews

44

Across all review sites

Player rating

3.85 / 5

AskGamblers 3.85

GEO markets

3

Countries stated on 8.3% of records

Caribic Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Caribic Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 16 complaints and 44 reviews about Caribic Casino on 3 sites.

The problem players report most often is “Withdrawal delay”: 27% of the 15 complaints with a labelled problem. Next come “Bonus winnings confiscated” (13%) and “Missing funds” (13%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.

Of the 16 complaints with a known outcome, 94% were resolved, against 59% across all brands. That puts Caribic Casino 221st of 1,917 casinos with at least 10 such complaints.

Reviewers give Caribic Casino 3.87 out of 5 on average over 41 rated reviews, against 3.44 across all brands. 73% of the ratings are four or five stars, and 12% are one or two. The review sites’ own scores average 3.85 out of 5 on one site. By that score, Caribic Casino ranks 1,040th of 4,286 rated casinos. Reviewers most often praise “Customer support” (25 reviews), “Games” (22 reviews) and “Bonuses” (20 reviews). The most common criticism concerns “Bonuses” (9 reviews), “Website & app” (5 reviews) and “Customer support” (5 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Caribic Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2016201720182019
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay27%4
  • Bonus winnings confiscated13%2
  • Missing funds13%2
  • Withdrawal refused13%2
  • Account blocked6.7%1
  • Bonus not credited6.7%1
  • Wagering terms6.7%1
  • Documents rejected or requested again6.7%1
  • Other problems6.7%1
Share of the 15 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal44%7
  • Bonus25%4
  • Payments & refunds19%3
  • Account6.3%1
  • KYC / verification6.3%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved94%15
  • Unresolved6.3%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Caribic Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Caribic Casino against the market
MeasureCaribic CasinoAll brands
Complaints resolved94%59%
Average review rating3.873.44
Complaints per 100 reviews36.426.4
Share of “Withdrawal” complaints44%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20152016201720182019
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars56%23
  • 4 stars17%7
  • 3 stars15%6
  • 2 stars2.4%1
  • 1 star9.8%4
Share of 41 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support58%25
  • Games51%22
  • Bonuses47%20
  • Withdrawals44%19
  • Website & app37%16
  • Deposits & payment methods16%7
Share of the 43 reviews that name at least one aspect.reviews

Criticised

  • Bonuses21%9
  • Website & app12%5
  • Customer support12%5
  • Withdrawals12%5
  • Games9.3%4
  • KYC / verification7%3
Share of the 43 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2016201720182019
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom60%3
  • Australia20%1
  • Russia20%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20191–1–
20185–4–
20174–6–
20166–313.95
20150–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers14413.85 / 5
latestcasinobonuses.bet13–
CasinoReviews1––

Block 13

Latest complaints and reviews

The newest records about Caribic Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers.

Questions about Caribic Casino

Who owns Caribic Casino?

Caribic Casino is operated by EveryMatrix Gaming Ltd. and runs under the Cosmos Affiliates affiliate programme.

Is Caribic Casino licensed?

Yes. Caribic Casino holds 3 licences: Curacao Gaming Control Board, Malta Gaming Authority, UK Gambling Commission.

When was Caribic Casino founded?

Caribic Casino launched in 2015.

Which currencies does Caribic Casino accept?

Currencies listed for Caribic Casino: Czech Republic korunas, Euros, Russian rubles, US dollars. Its site is available in 8 languages: Czech, English, Finnish, German and 4 more.

Which countries is Caribic Casino available in?

Caribic Casino is listed in 4 markets: Czechia, Finland, Germany, Spain.

What bonuses and promotions does Caribic Casino run in Spain?

We read 7 live offers for Spain on the Caribic Casino site itself.

What do players say about Caribic Casino?

Players have filed 16 complaints and written 44 reviews about Caribic Casino. Players rate Caribic Casino 3.85 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Caribic Casino?

“Withdrawal delay” – 27% of the 15 complaints about Caribic Casino with a labelled problem. Followed by “Bonus winnings confiscated” (13%) and “Missing funds” (13%).

Do players report withdrawal problems at Caribic Casino?

Withdrawals are the topic of 7 complaints about Caribic Casino: 44% of the 16 with a topic. The most common withdrawal problem is “Withdrawal delay” (57% of them).

Does Caribic Casino resolve player complaints?

94% of the 16 complaints about Caribic Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Caribic Casino is 221st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Caribic Casino?

Praised most: “Customer support”, “Games” and “Bonuses”. Criticised most: “Bonuses”, “Website & app” and “Customer support”. 73% of the rated reviews give four or five stars, and 12% give one or two.