100% up to €1200 + 260 Bonus Spins Welcome Package at Captain Spins Casino
- Bonus
- 100%
- Max bonus
- €1200
- Min deposit
- €10
- Wagering
- 35x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
Captain Spins Casino
Player complaints and reviews about Captain Spins Casino, plus its operator (Dream Team Affiliates), licences and welcome offers.
Closedcaptainspins.com
captainspins.com
Profile
- Website
- captainspins.com
- Established
- 2019
- Operator
- Dream Team Affiliatesaffiliate programme
- Company
- White Hat Gaming Limited
- Licences
- Languages
- English
- Finnish
- German
- French
- Norwegian
- Spanish
- Currencies
- Euros
- Brazilian reals
- Indian rupees
- British pounds sterling
- Norwegian kroner
- Canadian dollars
- New Zealand dollars
- South African Rand
- Argentine pesos
- Peruvian nuevos soles
- Chilean pesos
- US dollars Show more
About
Captain Spins Casino belongs to the Dream Team Affiliates affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2019. It holds a licence from Malta Gaming Authority. The interface is available in 6 languages, including English, Finnish, German, French. 12 account currencies are listed, including Euros, Brazilian reals, Indian rupees, British pounds sterling. We list 3 welcome offers.
Captain Spins Casino is listed in 14 markets, among them Canada, Germany, France and Belgium.
Markets
This brand is listed in 14 markets. Pick one to see what it offers there.
Welcome bonuses
3 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to 300 CAD + 50 Bonus Spins, 1st Deposit Bonus at Captain Spins Casino
- Bonus
- 100%
- Max bonus
- 300 CAD
- Min deposit
- 10 CAD
- Wagering
- 35x(d+b)
Wagering applies to deposit plus bonus.
100% up to 300 NZD + 50 Bonus Spins, 1st Deposit Bonus at Captain Spins Casino
- Bonus
- 100%
- Max bonus
- 300 NZD
- Min deposit
- 10 NZD
- Wagering
- 35x(d+b)
Wagering applies to deposit plus bonus.
Player Intelligence
117 records
What players report about Captain Spins Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
39
74% resolved, of those with a known outcome
Total reviews
78
Across all review sites
Player rating
2.1 / 5
Trustpilot 2.1
GEO markets
21
Countries stated on 84% of records
Captain Spins Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Captain Spins Casino, the way Player Intelligence PRO computes it.
Since 2020, players have posted 39 complaints and 78 reviews about Captain Spins Casino on 4 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 4 reviews.
The problem players report most often is “Withdrawal delay”: 39% of the 38 complaints with a labelled problem. Next come “Bonus winnings confiscated” (24%) and “Self-exclusion” (7.9%). Complaints about “Withdrawal” make up 53% of those with a topic, against 29% across all brands.
Of the 39 complaints with a known outcome, 74% were resolved, against 59% across all brands. That puts Captain Spins Casino 1,043rd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 95%.
Reviewers give Captain Spins Casino 2.14 out of 5 on average over 78 rated reviews, against 3.44 across all brands. 26% of the ratings are four or five stars, and 67% are one or two. The review sites’ own scores average 2.1 out of 5 on one site. By that score, Captain Spins Casino ranks 3,596th of 4,286 rated casinos. Reviewers most often praise “Games” (18 reviews), “Withdrawals” (14 reviews) and “Customer support” (12 reviews). The most common criticism concerns “Withdrawals” (35 reviews), “Customer support” (21 reviews) and “KYC / verification” (12 reviews).
The countries players state most often are United Kingdom (26%), Canada (21%) and New Zealand (13%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Captain Spins Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
22
202020212022202320242025
| Period | Value |
|---|---|
| 2020 | 22 |
| 2021 | 9 |
| 2022 | 4 |
| 2023 | 1 |
| 2024 | 1 |
| 2025 | 2 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay39%15
- Bonus winnings confiscated24%9
- Self-exclusion7.9%3
- Wagering terms5.3%2
- Verification delay5.3%2
- Withdrawal refused5.3%2
- Account blocked2.6%1
- Bonus not credited2.6%1
- Other problems7.9%3
Block 03
Complaint categories
- Withdrawal53%20
- Bonus29%11
- Responsible gambling7.9%3
- KYC / verification5.3%2
- Account2.6%1
- Deposit2.6%1
Block 04
Complaint status
- Resolved74%29
- Unresolved26%10
Block 05
Captain Spins Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Captain Spins Casino | All brands |
|---|---|---|
| Complaints resolved | 74% | 59% |
| Average review rating | 2.14 | 3.44 |
| Complaints per 100 reviews | 50 | 26.4 |
| Share of “Withdrawal” complaints | 53% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
31
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 16 |
| 2021 | 31 |
| 2022 | 12 |
| 2023 | 8 |
| 2024 | 4 |
| 2025 | 4 |
| 2026 | 3 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars15%12
- 4 stars10%8
- 3 stars7.7%6
- 2 stars6.4%5
- 1 star60%47
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games23%18
- Withdrawals18%14
- Customer support16%12
- Bonuses12%9
- KYC / verification10%8
- Website & app5.2%4
Criticised
- Withdrawals45%35
- Customer support27%21
- KYC / verification16%12
- Fairness & RTP14%11
- Trust & licence14%11
- Bonuses13%10
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2
2.26
1.92
1.88
3.25
2.5
1.33
2020202120222023202420252026
| Period | Value |
|---|---|
| 2020 | 2 |
| 2021 | 2.26 |
| 2022 | 1.92 |
| 2023 | 1.88 |
| 2024 | 3.25 |
| 2025 | 2.5 |
| 2026 | 1.33 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom26%25
- Canada21%21
- New Zealand13%13
- Germany9.2%9
- Netherlands4.1%4
- Greece3.1%3
- Ireland3.1%3
- South Africa3.1%3
- Brazil2%2
- Finland2%2
- Other countries13%13
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 3 | – |
| 2025 | 2 | – | 4 | – |
| 2024 | 1 | – | 4 | – |
| 2023 | 1 | – | 8 | – |
| 2022 | 4 | – | 12 | – |
| 2021 | 9 | – | 31 | 2.26 |
| 2020 | 22 | 77% | 16 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 71 | 2.1 / 5 |
| Casino Guru | 20 | 7 | – |
| CasinoReviews | 18 | – | – |
| AskGamblers | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Captain Spins Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Belgium · Trustpilot
- Review
1.0 of 5 stars
New Zealand · Trustpilot
- Complaint
Withdrawal delay
Unresolved - Complaint
Account blocked
UnresolvedSweden · Casino Guru
- Complaint
Withdrawal delay
ResolvedNorway · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot.
Questions about Captain Spins Casino
Who owns Captain Spins Casino?
Captain Spins Casino is operated by White Hat Gaming Limited and runs under the Dream Team Affiliates affiliate programme.
Is Captain Spins Casino licensed?
Yes. Captain Spins Casino holds a licence from Malta Gaming Authority.
When was Captain Spins Casino founded?
Captain Spins Casino launched in 2019. The site has since closed; its profile is kept for reference.
Which currencies does Captain Spins Casino accept?
Currencies listed for Captain Spins Casino: Euros, Brazilian reals, Indian rupees, British pounds sterling, Norwegian kroner, Canadian dollars, New Zealand dollars, South African Rand and 4 more. Its site is available in 6 languages: English, Finnish, German, French and 2 more.
What welcome bonuses does Captain Spins Casino offer?
3 welcome offers are listed for Captain Spins Casino. The first on the list is “100% up to €1200 + 260 Bonus Spins Welcome Package at Captain Spins Casino”, with a 35× wagering requirement.
Which countries is Captain Spins Casino available in?
Captain Spins Casino is listed in 14 markets: Argentina, Belgium, Canada, Chile, Finland, France, Germany, India and 6 more.
What do players say about Captain Spins Casino?
Players have filed 39 complaints and written 78 reviews about Captain Spins Casino. Players rate Captain Spins Casino 2.1 out of 5 on average on the 1 site that publishes a rating.
What do players complain about most at Captain Spins Casino?
“Withdrawal delay” – 39% of the 38 complaints about Captain Spins Casino with a labelled problem. Followed by “Bonus winnings confiscated” (24%) and “Self-exclusion” (7.9%).
Do players report withdrawal problems at Captain Spins Casino?
Withdrawals are the topic of 20 complaints about Captain Spins Casino: 53% of the 38 with a topic. The most common withdrawal problem is “Withdrawal delay” (75% of them). Of the withdrawal complaints with a known outcome, 95% were resolved.
Does Captain Spins Casino resolve player complaints?
74% of the 39 complaints about Captain Spins Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Captain Spins Casino is 1,043rd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Captain Spins Casino?
Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “KYC / verification”. 26% of the rated reviews give four or five stars, and 67% give one or two.
How many complaints has Captain Spins Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 1 complaint about Captain Spins Casino.
Where do Captain Spins Casino’s players come from?
The countries named most often in complaints and reviews about Captain Spins Casino are United Kingdom (26%), Canada (21%) and New Zealand (13%).
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