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Betzino Casino in United Kingdom

Player complaints and reviews about Betzino Casino, plus its operator (Purple Bay Affiliates), licences and welcome offers.

betzino.com
Capture of the Betzino Casino website

About

Betzino Casino belongs to the Purple Bay Affiliates affiliate programme. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: English, French. 3 account currencies are listed: Euros, Bitcoin, Ethereum. We list 5 welcome offers.

Licensee

The company that holds the Curaçao licence for Betzino Casino, as the licence register names it.

Legal name
Purple Bay B.V.
Curaçao licence reference
OGL/2024/1368/0895
Registration number (Curaçao Chamber of Commerce)
157944

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

5 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player complaints and reviews in United Kingdom

65 records

65 of the 145 records about Betzino Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

10

90% resolved, of those with a known outcome

Total reviews

55

Across all review sites

Player rating

2.22 / 5

55 ratings by these players

Share of all records

45%

of 145 about Betzino Casino

What players in United Kingdom say about Betzino Casino

Players in United Kingdom have filed 10 complaints and written 55 reviews about Betzino Casino. That is 45% of the 145 records about it from every market. Complaints make up 15% of their records, against 14% across all markets. Their reviews rate it 2.22 out of 5 on average (55 ratings), against 1.98 across all markets. 67% of their rated reviews give one or two stars; across all markets the share is 74%.

The most common problem in their complaints is “Account blocked”: 20% of 10 complaints with a labelled problem (10% across all markets). 90% of their 10 complaints with a known outcome were resolved, against 70% across all markets. In the last 12 months: no complaints and 9 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about Betzino Casino in United Kingdom, or compare the market with another one.

United Kingdom and all markets
FigureUnited KingdomAll markets
Complaints among all records15%14%
Resolved, of complaints with a known outcome90%70%
Average review rating, out of 52.221.98
Reviews rated 1–2 stars67%74%
Account blocked, of labelled complaints20%10%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202320242025
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account blocked20%2
  • Deposit not credited20%2
  • Withdrawal delay20%2
  • Bonus winnings confiscated10%1
  • Deposit refused10%1
  • Documents rejected or requested again10%1
  • Withdrawal refused10%1
Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Deposit30%3
  • Withdrawal30%3
  • Account20%2
  • Bonus10%1
  • KYC / verification10%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved90%9
  • Unresolved10%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023202420252026
Reviews count

Block 06

Review stars

How the rated reviews split by star.

  • 5 stars24%13
  • 4 stars7.3%4
  • 3 stars1.8%1
  • 2 stars1.8%1
  • 1 star65%36
Share of 55 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals25%13
  • Games17%9
  • Customer support15%8
  • KYC / verification13%7
  • Bonuses5.8%3
  • Trust & licence5.8%3
Share of the 52 reviews that name at least one aspect.reviews

Criticised

  • Trust & licence37%19
  • Fairness & RTP27%14
  • Withdrawals27%14
  • Customer support21%11
  • Bonuses13%7
  • KYC / verification13%7
Share of the 52 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2024
Rating history

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–9–
20251–11–
20248–272.07
20231–7–
20220–1–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–49–
Casino Guru106–

Block 11

Latest complaints and reviews

The newest records about Betzino Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Account blocked

    Resolved

    United Kingdom · Casino Guru

  • Complaint

    Account blocked

    Unresolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about Betzino Casino in United Kingdom

How many complaints and reviews about Betzino Casino come from players in United Kingdom?

65 of the 145 complaints and reviews about Betzino Casino come from players in United Kingdom. Across all its markets, 20 complaints have a known outcome, and 70% of them were resolved.

Who owns Betzino Casino?

Betzino Casino is operated by Purple Bay B.V. and runs under the Purple Bay Affiliates affiliate programme.

Is Betzino Casino licensed?

Yes. Betzino Casino holds a licence from Curacao Gaming Control Board.

When was Betzino Casino founded?

Betzino Casino launched in 2020.