Casino profile

Anna Casino

Player complaints and reviews about Anna Casino, plus its operator (Anna Partners), licences and welcome offers.

Profile

Website: annacasino.com
Established: 2014
Operator: Anna Partnersaffiliate programme
Company: EveryMatrix Gaming Ltd.
Licences: Curacao Gaming Control Board
Malta Gaming Authority
Languages: English
Finnish
Norwegian
Currencies: Australian dollars
Bulgarian leva
Canadian dollars
Swiss francs
Chinese yuan
Czech Republic korunas
Danish krone
Euros
British pounds sterling
Georgian laris
Croatian kunas
Hungarian forints
Israeli new sheqels
South Korean won
Mexican pesos
Nigerian nairas
Norwegian kroner
Peruvian nuevos soles
Polish zlotys
Romanian lei
Russian rubles
Turkish Lira
Ukrainian hryvnias
US dollars
Venezuelan bolívars
South African Rand Show more

About

Anna Casino belongs to the Anna Partners affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2014. It holds licences from Curacao Gaming Control Board, Malta Gaming Authority. The interface is available in 3 languages: English, Finnish, Norwegian. 26 account currencies are listed, including Australian dollars, Bulgarian leva, Canadian dollars, Swiss francs.

Player Intelligence

37 records

What players report about Anna Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

36% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.48 / 5

AskGamblers 2.25 · casino.ru 4.7

GEO markets

Countries stated on 5.4% of records

Anna Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Anna Casino, the way Player Intelligence PRO computes it.

Since 2015, players have posted 13 complaints and 24 reviews about Anna Casino on 4 sites.

The problem players report most often is “Bonus winnings confiscated”: 30% of the 10 complaints with a labelled problem. Next come “Bonus not credited” (30%) and “Withdrawal delay” (20%). Complaints about “Withdrawal” make up 54% of those with a topic, against 29% across all brands.

Of the 11 complaints with a known outcome, 36% were resolved, against 59% across all brands. That puts Anna Casino 1,786th of 1,917 casinos with at least 10 such complaints.

Reviewers give Anna Casino 2.0 out of 5 on average over 24 rated reviews, against 3.44 across all brands. 33% of the ratings are four or five stars, and 63% are one or two. The review sites’ own scores average 3.48 out of 5 across 2 sites. By that score, Anna Casino ranks 1,678th of 4,286 rated casinos. Reviewers most often praise “Games” (9 reviews), “Website & app” (8 reviews) and “Bonuses” (6 reviews). The most common criticism concerns “Bonuses” (12 reviews), “Customer support” (9 reviews) and “Fairness & RTP” (5 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Anna Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20152016

Complaints count

Period	Value
2015	1
2016	12

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Bonus winnings confiscated30%3
Bonus not credited30%3
Withdrawal delay20%2
Withdrawal refused20%2

Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal54%7
Bonus46%6

Share of complaints by category.complaints

Block 04

Complaint status

Unresolved54%7
Resolved31%4
No status published7.7%1
Status we do not recognise yet7.7%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Anna Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Anna Casino against the market
Measure	Anna Casino	All brands
Complaints resolved	36%	59%
Average review rating	2.0	3.44
Complaints per 100 reviews	54.2	26.4
Share of “Withdrawal” complaints	54%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2015201620172018201920202021

Reviews count

Period	Value
2015	6
2016	14
2017	1
2018	2
2019	0
2020	0
2021	1

Block 07

Review stars

How the rated reviews split by star.

5 stars13%3
4 stars21%5
3 stars4.2%1
2 stars8.3%2
1 star54%13

Share of 24 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games38%9
Website & app33%8
Bonuses25%6
Customer support13%3
Withdrawals13%3
VIP & loyalty8.3%2

Share of the 24 reviews that name at least one aspect.reviews

Criticised

Bonuses50%12
Customer support38%9
Fairness & RTP21%5
Trust & licence13%3
Withdrawals13%3
Deposits & payment methods8.3%2

Share of the 24 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.67

1.43

0.5

2.25

2015201620172018201920202021

Rating history

Period	Value
2015	3.67
2016	1.43
2017	0.5
2018	2.25
2019	0
2020	0
2021	1

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Netherlands50%1
Sweden50%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2021	0	–	1	–
2018	0	–	2	–
2017	0	–	1	–
2016	12	36%	14	–
2015	1	–	6	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	10	23	2.25 / 5
Casinomeister	2	–	–
casino.ru	–	1	4.7 / 5
CasinoReviews	1	–	–

Block 13

Latest complaints and reviews

The newest records about Anna Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewApr 7, 2021
1.0 of 5 stars
Russia · casino.ru
ComplaintApr 1, 2016
Withdrawal refused
Casinomeister
ComplaintJan 11, 2016
Withdrawal refused
Unresolved
CasinoReviews
ComplaintMar 1, 2015
Bonus winnings confiscated
Status we do not recognise yet
Casinomeister

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers, casino.ru.

Questions about Anna Casino

Who owns Anna Casino?

Anna Casino is operated by EveryMatrix Gaming Ltd. and runs under the Anna Partners affiliate programme.

Is Anna Casino licensed?

Yes. Anna Casino holds 2 licences: Curacao Gaming Control Board, Malta Gaming Authority.

When was Anna Casino founded?

Anna Casino launched in 2014. The site has since closed; its profile is kept for reference.

Which currencies does Anna Casino accept?

Currencies listed for Anna Casino: Australian dollars, Bulgarian leva, Canadian dollars, Swiss francs, Chinese yuan, Czech Republic korunas, Danish krone, Euros and 18 more. Its site is available in 3 languages: English, Finnish, Norwegian.

What do players say about Anna Casino?

Players have filed 13 complaints and written 24 reviews about Anna Casino. Players rate Anna Casino 3.48 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Anna Casino?

“Bonus winnings confiscated” – 30% of the 10 complaints about Anna Casino with a labelled problem. Followed by “Bonus not credited” (30%) and “Withdrawal delay” (20%).

Do players report withdrawal problems at Anna Casino?

Withdrawals are the topic of 7 complaints about Anna Casino: 54% of the 13 with a topic. The most common withdrawal problem is “Withdrawal delay” (29% of them).

Does Anna Casino resolve player complaints?

36% of the 11 complaints about Anna Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Anna Casino is 1,786th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Anna Casino?

Praised most: “Games”, “Website & app” and “Bonuses”. Criticised most: “Bonuses”, “Customer support” and “Fairness & RTP”. 33% of the rated reviews give four or five stars, and 63% give one or two.