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Casino profile

MonoPlay Casino

Player complaints and reviews about MonoPlay Casino, plus its operator (Reel Smart Partners), licences and welcome offers.

monoplay.com
monoplay.com
Capture of the MonoPlay Casino website

Profile

Website
monoplay.com
Established
2025
Operator
Reel Smart Partnersaffiliate programme
Company
Next Global Era Limited
Licences
Languages
  • English
  • German
  • Italian
  • Hungarian
  • Finnish
  • Norwegian
  • French
  • Spanish
  • Arabic
Currencies
  • Euros
  • US dollars
  • Danish krone
  • Norwegian kroner
  • Swiss francs
  • Hungarian forints
  • Canadian dollars
  • Brazilian reals
  • New Zealand dollars
  • Bitcoin
  • Bitcoin Cash
  • Binance Coin
  • Tether
  • Ethereum
  • ADA
  • Dogecoin
  • Litecoin
  • Ripple
  • TRON
  • USD Coin Show more

About

MonoPlay Casino belongs to the Reel Smart Partners affiliate programme. The site launched in 2025. It holds a licence from Anjouan Gaming Board. The interface is available in 9 languages, including English, German, Italian, Hungarian. 20 account currencies are listed, including Euros, US dollars, Danish krone, Norwegian kroner. We list 12 welcome offers.

MonoPlay Casino is listed in 13 markets, among them Canada, Germany, France and Belgium.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

12 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

51 records

What players report about MonoPlay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

14

75% resolved, of those with a known outcome

Total reviews

37

Across all review sites

Player rating

4.07 / 5

Trustpilot 2.2 · AskGamblers 5.0 · Tribuna 5.0

GEO markets

12

Countries stated on 43% of records

MonoPlay Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about MonoPlay Casino, the way Player Intelligence PRO computes it.

Since 2026, players have posted 14 complaints and 37 reviews about MonoPlay Casino on 4 sites. In the 12 months to November 5, 2026, they filed 14 complaints and posted 37 reviews.

The problem players report most often is “Withdrawal delay”: 23% of the 13 complaints with a labelled problem. Next come “Account not closed on request” (15%) and “Self-exclusion” (15%). Complaints about “Withdrawal” make up 43% of those with a topic, against 29% across all brands.

Of the 12 complaints with a known outcome, 75% were resolved, against 59% across all brands. That puts MonoPlay Casino 993rd of 1,915 casinos with at least 10 such complaints.

Reviewers give MonoPlay Casino 2.38 out of 5 on average over 37 rated reviews, against 3.44 across all brands. 19% of the ratings are four or five stars, and 51% are one or two. The review sites’ own scores average 4.07 out of 5 across 3 sites. By that score, MonoPlay Casino ranks 704th of 4,286 rated casinos. Reviewers most often praise “Games” (6 reviews). The most common criticism concerns “Withdrawals” (24 reviews), “Customer support” (8 reviews) and “Trust & licence” (5 reviews).

The countries players state most often are Canada (27%), Germany (18%) and Austria (9.1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,912 brands Player Intelligence tracks.

Ask the AI analyst about MonoPlay Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated that Monoplay is straightforward and easy to navigate, along with offering crypto deposit options. The verification process was also noted as being straightforward, and the variety of slots is among the best experienced by players.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay23%3
  • Account not closed on request15%2
  • Self-exclusion15%2
  • Withdrawal refused15%2
  • Bonus winnings confiscated7.7%1
  • Deposit not credited7.7%1
  • Verification delay7.7%1
  • Documents rejected or requested again7.7%1
Share of the 13 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal43%6
  • Account14%2
  • KYC / verification14%2
  • Responsible gambling14%2
  • Bonus7.1%1
  • Deposit7.1%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved64%9
  • Unresolved21%3
  • Closed without an outcome7.1%1
  • Open7.1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

MonoPlay Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

MonoPlay Casino against the market
MeasureMonoPlay CasinoAll brands
Complaints resolved75%59%
Average review rating2.383.44
Complaints per 100 reviews37.826.4
Share of “Withdrawal” complaints43%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars2.7%1
  • 4 stars16%6
  • 3 stars30%11
  • 2 stars19%7
  • 1 star32%12
Share of 37 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games16%6
  • Withdrawals11%4
  • Customer support8.1%3
  • Deposits & payment methods5.4%2
  • KYC / verification2.7%1
  • Website & app2.7%1
Share of the 37 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals65%24
  • Customer support22%8
  • Trust & licence14%5
  • Bonuses11%4
  • Account5.4%2
  • Fairness & RTP5.4%2
Share of the 37 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Canada27%6
  • Germany18%4
  • Austria9.1%2
  • Finland9.1%2
  • Denmark4.5%1
  • Estonia4.5%1
  • Spain4.5%1
  • Ireland4.5%1
  • India4.5%1
  • Italy4.5%1
  • Other countries9.1%2
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Tribuna–255.0 / 5
Trustpilot–112.2 / 5
Casino Guru10––
AskGamblers415.0 / 5

Block 12

Latest complaints and reviews

The newest records about MonoPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    2.0 of 5 stars

    Tribuna

  • Complaint

    Account not closed on request

    Open

    Estonia · Casino Guru

  • Review

    1.0 of 5 stars

    Tribuna

  • Complaint

    Bonus winnings confiscated

    Unresolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Spain · Casino Guru

10 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about MonoPlay Casino

Who owns MonoPlay Casino?

MonoPlay Casino is operated by Next Global Era Limited and runs under the Reel Smart Partners affiliate programme.

Is MonoPlay Casino licensed?

Yes. MonoPlay Casino holds a licence from Anjouan Gaming Board.

When was MonoPlay Casino founded?

MonoPlay Casino launched in 2025.

Which currencies does MonoPlay Casino accept?

Currencies listed for MonoPlay Casino: Euros, US dollars, Danish krone, Norwegian kroner, Swiss francs, Hungarian forints, Canadian dollars, Brazilian reals and 12 more. Its site is available in 9 languages: English, German, Italian, Hungarian and 5 more.

What welcome bonuses does MonoPlay Casino offer?

12 welcome offers are listed for MonoPlay Casino. The first on the list is “200% up to €1000 + 500 Free Spins at MonoPlay Casino”, with a 40× wagering requirement.

Which countries is MonoPlay Casino available in?

MonoPlay Casino is listed in 13 markets: Austria, Belgium, Canada, Finland, France, Germany, Hungary, Italy and 5 more.

What do players say about MonoPlay Casino?

Players have filed 14 complaints and written 37 reviews about MonoPlay Casino. Players rate MonoPlay Casino 4.07 out of 5 on average across the 3 sites that publish one.

What do players complain about most at MonoPlay Casino?

“Withdrawal delay” – 23% of the 13 complaints about MonoPlay Casino with a labelled problem. Followed by “Account not closed on request” (15%) and “Self-exclusion” (15%).

Do players report withdrawal problems at MonoPlay Casino?

Withdrawals are the topic of 6 complaints about MonoPlay Casino: 43% of the 14 with a topic. The most common withdrawal problem is “Withdrawal delay” (50% of them).

Does MonoPlay Casino resolve player complaints?

75% of the 12 complaints about MonoPlay Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,915 casinos with at least 10 such complaints, MonoPlay Casino is 993rd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about MonoPlay Casino?

Praised most: “Games”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 19% of the rated reviews give four or five stars, and 51% give one or two.

How many complaints has MonoPlay Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 14 complaints about MonoPlay Casino.

Where do MonoPlay Casino’s players come from?

The countries named most often in complaints and reviews about MonoPlay Casino are Canada (27%), Germany (18%) and Austria (9.1%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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