100% up to €100, 5th Deposit Bonus at 21 Prive Casino
- Bonus
- 100%
- Max bonus
- €100
- Min deposit
- €20
- Wagering
- 35xb
- Max bet
- €5 or 20% of starting bonus value
Wagering applies to the bonus amount.
Casino profile
21 Prive Casino
Player complaints and reviews about 21 Prive Casino, plus its operator (Superfly Partners), licences and welcome offers.
21prive.com
Profile
- Website
- 21prive.com
- Established
- 2014
- Operator
- Superfly Partnersaffiliate programme
- Company
- White Hat Gaming Limited
- Languages
- English
- German
- Finnish
- Currencies
- British pounds sterling
- Canadian dollars
- Euros
- New Zealand dollars
- US dollars
About
21 Prive Casino belongs to the Superfly Partners affiliate programme. The site launched in 2014. It holds licences from Malta Gaming Authority, UK Gambling Commission. The interface is available in 3 languages: English, German, Finnish. 5 account currencies are listed, including British pounds sterling, Canadian dollars, Euros, New Zealand dollars. We list 6 welcome offers.
21 Prive Casino is listed in 5 markets, among them Canada, Germany, United Kingdom and New Zealand.
Markets
This brand is listed in 5 markets. Pick one to see what it offers there.
Welcome bonuses
6 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
100% up to €300 + 200 Bonus Spins, 1st Deposit Bonus at 21 Prive Casino
- Bonus
- 100%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 35xb
- Max bet
- €5 or 20% of starting bonus value
Wagering applies to the bonus amount.
75% up to €300, 2nd Deposit Bonus at 21 Prive Casino
- Bonus
- 75%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 35xb
Wagering applies to the bonus amount.
50% up to €300, 3rd Deposit Bonus at 21 Prive Casino
- Bonus
- 50%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 35xb
- Max bet
- €5 or 20% of starting bonus value
Wagering applies to the bonus amount.
25% up to €300, 4th Deposit Bonus at 21 Prive Casino
- Bonus
- 25%
- Max bonus
- €300
- Min deposit
- €20
- Wagering
- 35xb
Wagering applies to the bonus amount.
Up to 500 Bonus Spins at 21 Prive Casino
- Free spins
- 500
- Min deposit
- £20
- Wagering
- No Wagering Bonuses
Player Intelligence
54 records
What players report about 21 Prive Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
19
79% resolved, of those with a known outcome
Total reviews
35
Across all review sites
Player rating
2.6 / 5
AskGamblers 3.3 · Trustpilot 1.9
GEO markets
11
Countries stated on 44% of records
21 Prive Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about 21 Prive Casino, the way Player Intelligence PRO computes it.
Since 2015, players have posted 19 complaints and 35 reviews about 21 Prive Casino on 6 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 1 review.
The problem players report most often is “Withdrawal delay”: 44% of the 18 complaints with a labelled problem. Next come “Bonus winnings confiscated” (17%) and “Self-exclusion” (11%). Complaints about “Withdrawal” make up 61% of those with a topic, against 29% across all brands.
Of the 19 complaints with a known outcome, 79% were resolved, against 59% across all brands. That puts 21 Prive Casino 872nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 73%.
Reviewers give 21 Prive Casino 2.74 out of 5 on average over 35 rated reviews, against 3.44 across all brands. 51% of the ratings are four or five stars, and 49% are one or two. The review sites’ own scores average 2.6 out of 5 across 2 sites. By that score, 21 Prive Casino ranks 3,018th of 4,286 rated casinos. Reviewers most often praise “Games” (16 reviews), “Bonuses” (11 reviews) and “Website & app” (9 reviews). The most common criticism concerns “Withdrawals” (12 reviews), “Bonuses” (11 reviews) and “Customer support” (9 reviews).
The countries players state most often are United Kingdom (42%), Austria (13%) and Canada (13%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about 21 Prive Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
6
20172018201920202021202220232024
| Period | Value |
|---|---|
| 2017 | 1 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 0 |
| 2021 | 6 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 1 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay44%8
- Bonus winnings confiscated17%3
- Self-exclusion11%2
- Withdrawal refused11%2
- Account blocked5.6%1
- Game malfunction5.6%1
- Winnings voided5.6%1
Block 03
Complaint categories
- Withdrawal61%11
- Bonus17%3
- Responsible gambling11%2
- Account5.6%1
- Technical5.6%1
Block 04
Complaint status
- Resolved79%15
- Unresolved21%4
Block 05
21 Prive Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | 21 Prive Casino | All brands |
|---|---|---|
| Complaints resolved | 79% | 59% |
| Average review rating | 2.74 | 3.44 |
| Complaints per 100 reviews | 54.3 | 26.4 |
| Share of “Withdrawal” complaints | 61% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
9
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 1 |
| 2016 | 2 |
| 2017 | 8 |
| 2018 | 2 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 9 |
| 2022 | 4 |
| 2023 | 0 |
| 2024 | 5 |
| 2025 | 0 |
| 2026 | 1 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars29%10
- 4 stars23%8
- 2 stars5.7%2
- 1 star43%15
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games48%16
- Bonuses33%11
- Website & app27%9
- Withdrawals27%9
- Customer support24%8
- Fairness & RTP15%5
Criticised
- Withdrawals36%12
- Bonuses33%11
- Customer support27%9
- Fairness & RTP12%4
- Games12%4
- KYC / verification12%4
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4
2
3.31
3.25
0.5
3.5
3.39
2.75
1
1
201520162017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2015 | 4 |
| 2016 | 2 |
| 2017 | 3.31 |
| 2018 | 3.25 |
| 2019 | 0.5 |
| 2020 | 3.5 |
| 2021 | 3.39 |
| 2022 | 2.75 |
| 2023 | 0 |
| 2024 | 1 |
| 2025 | 0 |
| 2026 | 1 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom42%10
- Austria13%3
- Canada13%3
- Norway8.3%2
- Bulgaria4.2%1
- Georgia4.2%1
- Ireland4.2%1
- Japan4.2%1
- Netherlands4.2%1
- New Zealand4.2%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 1 | – |
| 2024 | 1 | – | 5 | – |
| 2023 | 3 | – | 0 | – |
| 2022 | 3 | – | 4 | – |
| 2021 | 6 | – | 9 | – |
| 2020 | 0 | – | 2 | – |
| 2019 | 2 | – | 1 | – |
| 2018 | 2 | – | 2 | – |
| 2017 | 1 | – | 8 | – |
| 2016 | 0 | – | 2 | – |
| 2015 | 0 | – | 1 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| AskGamblers | 10 | 18 | 3.3 / 5 |
| Trustpilot | – | 12 | 1.9 / 5 |
| Casino Guru | 4 | 3 | – |
| CasinoReviews | 4 | – | – |
| latestcasinobonuses.bet | – | 2 | – |
| LCB | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about 21 Prive Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
1.0 of 5 stars
Norway · Trustpilot
- Review
1.0 of 5 stars
United Kingdom · Trustpilot
- Complaint
Not labelled yet
ResolvedBulgaria · Casino Guru
- Complaint
Account blocked
ResolvedUnited Kingdom · Casino Guru
- Complaint
Self-exclusion
ResolvedCanada · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from AskGamblers, Trustpilot.
Questions about 21 Prive Casino
Who owns 21 Prive Casino?
21 Prive Casino is operated by White Hat Gaming Limited and runs under the Superfly Partners affiliate programme.
Is 21 Prive Casino licensed?
Yes. 21 Prive Casino holds 2 licences: Malta Gaming Authority, UK Gambling Commission.
When was 21 Prive Casino founded?
21 Prive Casino launched in 2014.
Which currencies does 21 Prive Casino accept?
Currencies listed for 21 Prive Casino: British pounds sterling, Canadian dollars, Euros, New Zealand dollars, US dollars. Its site is available in 3 languages: English, German, Finnish.
What welcome bonuses does 21 Prive Casino offer?
6 welcome offers are listed for 21 Prive Casino. The first on the list is “100% up to €100, 5th Deposit Bonus at 21 Prive Casino”, with a 35× wagering requirement.
Which countries is 21 Prive Casino available in?
21 Prive Casino is listed in 5 markets: Canada, Finland, Germany, New Zealand, United Kingdom.
What do players say about 21 Prive Casino?
Players have filed 19 complaints and written 35 reviews about 21 Prive Casino. Players rate 21 Prive Casino 2.6 out of 5 on average across the 2 sites that publish one.
What do players complain about most at 21 Prive Casino?
“Withdrawal delay” – 44% of the 18 complaints about 21 Prive Casino with a labelled problem. Followed by “Bonus winnings confiscated” (17%) and “Self-exclusion” (11%).
Do players report withdrawal problems at 21 Prive Casino?
Withdrawals are the topic of 11 complaints about 21 Prive Casino: 61% of the 18 with a topic. The most common withdrawal problem is “Withdrawal delay” (73% of them). Of the withdrawal complaints with a known outcome, 73% were resolved.
Does 21 Prive Casino resolve player complaints?
79% of the 19 complaints about 21 Prive Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, 21 Prive Casino is 872nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about 21 Prive Casino?
Praised most: “Games”, “Bonuses” and “Website & app”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 51% of the rated reviews give four or five stars, and 49% give one or two.
Where do 21 Prive Casino’s players come from?
The countries named most often in complaints and reviews about 21 Prive Casino are United Kingdom (42%), Austria (13%) and Canada (13%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos that share a market, a licence or an operator with 21 Prive Casino, and ones players rate about the same.
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Rated alike by players
Casinos whose player rating is closest to that of 21 Prive Casino.
