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Casino profile

The Sun Play Casino in United Kingdom

Player complaints and reviews about The Sun Play Casino, plus its operator (The Sun Play Affilaites), licences and welcome offers.

thesunplay.co.uk
Capture of the The Sun Play Casino website

About

On the The Sun Play Casino site for United Kingdom, we found 8 promotions. The registration form for United Kingdom has 10 fields, including first name, last name, date of birth, e-mail, phone and country.

The Sun Play Casino belongs to the The Sun Play Affilaites affiliate programme. The site launched in 2017. It holds licences from Alderney Gambling Control Commission, UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling. We list one welcome offer.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

8 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

12 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. First name
  2. Last name
  3. Date of birthDay · 1 · 2 · 3 … +8
  4. Date of birthMonth · January · February · March … +8
  5. Date of birthYear · 2008 · 2007 · 2006 … +8
  6. E-mail
  7. Phone
  8. CountryUnited Kingdom
  9. Username
  10. Password

Sign in

  1. Username
  2. Password

Player complaints and reviews in United Kingdom

25 records

25 of the 29 records about The Sun Play Casino come from players who state they are in United Kingdom. The figures below are theirs alone; the casino page covers every market.

Total complaints

8

50% resolved, of those with a known outcome

Total reviews

17

Across all review sites

Player rating

1.41 / 5

17 ratings by these players

Share of all records

86%

of 29 about The Sun Play Casino

What players in United Kingdom say about The Sun Play Casino

Players in United Kingdom have filed 8 complaints and written 17 reviews about The Sun Play Casino. That is 86% of the 29 records about it from every market. Complaints make up 32% of their records, against 34% across all markets. Their reviews rate it 1.41 out of 5 on average (17 ratings), against 1.37 across all markets. 82% of their rated reviews give one or two stars; across all markets the share is 84%.

The most common problem in their complaints is “Withdrawal delay”: 75% of 8 complaints with a labelled problem (70% across all markets). 50% of their 8 complaints with a known outcome were resolved, against 50% across all markets. In the last 12 months: no complaints and 2 reviews.

A player counts as being in United Kingdom when the source states the country. Shares and averages are shown only with at least 5 records behind them.

Ask the AI analyst about The Sun Play Casino in United Kingdom, or compare the market with another one.

United Kingdom and all markets
FigureUnited KingdomAll markets
Complaints among all records32%34%
Resolved, of complaints with a known outcome50%50%
Average review rating, out of 51.411.37
Reviews rated 1–2 stars82%84%
Withdrawal delay, of labelled complaints75%70%

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20202021
Complaints count

Block 02

Complaint categories

  • Withdrawal75%6
  • KYC / verification25%2
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved50%4
  • Unresolved50%4
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Reviews count

Block 05

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–2–
20250–1–
20240–8–
20217–1–
20201–2–
20180–1–
20170–2–

A dash means too little data for that year.

Block 06

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–17–
Casino Guru8––

Block 07

Latest complaints and reviews

The newest records about The Sun Play Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Unresolved

    United Kingdom · Casino Guru

  • Complaint

    Verification delay

    Unresolved

    United Kingdom · Casino Guru

  • Complaint

    Withdrawal delay

    Unresolved

    United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Questions about The Sun Play Casino in United Kingdom

What bonuses and promotions does The Sun Play Casino run in United Kingdom?

We read 8 live offers for United Kingdom on the The Sun Play Casino site itself.

What does The Sun Play Casino ask for at registration in United Kingdom?

The The Sun Play Casino registration form for United Kingdom has 10 fields, including first name, last name, date of birth, e-mail, phone, country, username, password.

How many complaints and reviews about The Sun Play Casino come from players in United Kingdom?

25 of the 29 complaints and reviews about The Sun Play Casino come from players in United Kingdom. Across all its markets, 10 complaints have a known outcome, and 50% of them were resolved.

Who owns The Sun Play Casino?

The Sun Play Casino is operated by Jumpman Gaming Limited and runs under the The Sun Play Affilaites affiliate programme.