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Casino profile
Player complaints and reviews about The Sun Play Casino, plus its operator (The Sun Play Affilaites), licences and welcome offers.

The Sun Play Casino belongs to the The Sun Play Affilaites affiliate programme. The site launched in 2017. It holds licences from Alderney Gambling Control Commission, UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling. We list one welcome offer.
The Sun Play Casino is listed in 2 markets: United Kingdom and Austria. On the The Sun Play Casino site for Canada, we found 3 promotions.
This brand is listed in 2 markets. Pick one to see what it offers there.
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
3 entries
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
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29 records
What players report about The Sun Play Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
10
50% resolved, of those with a known outcome
Total reviews
19
Across all review sites
Player rating
1.35 / 5
Trustpilot 1.7 · AskGamblers 1.0
GEO markets
2
Countries stated on 90% of records
Every figure below is computed from the complaints and reviews collected about The Sun Play Casino, the way Player Intelligence PRO computes it.
Since 2017, players have posted 10 complaints and 19 reviews about The Sun Play Casino on 4 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 2 reviews.
The problem players report most often is “Withdrawal delay”: 70% of the 10 complaints with a labelled problem. Next comes “Verification delay” (20%). Complaints about “Withdrawal” make up 70% of those with a topic, against 29% across all brands.
Of the 10 complaints with a known outcome, 50% were resolved, against 59% across all brands. That puts The Sun Play Casino 1,572nd of 1,917 casinos with at least 10 such complaints.
The review sites’ own scores average 1.35 out of 5 across 2 sites. By that score, The Sun Play Casino ranks 4,123rd of 4,286 rated casinos.
The countries players state most often are United Kingdom (96%) and Netherlands (3.8%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about The Sun Play Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints filed per year or month, across every complaint site.
| Period | Value |
|---|---|
| 2018 | 1 |
| 2019 | 0 |
| 2020 | 1 |
| 2021 | 7 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 0 |
| 2025 | 0 |
| 2026 | 1 |
Block 02
What went wrong, one level below the topic: the problem each complaint describes.
Block 03
Block 04
Block 05
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | The Sun Play Casino | All brands |
|---|---|---|
| Complaints resolved | 50% | 59% |
| Average review rating | – | 3.44 |
| Complaints per 100 reviews | – | 26.4 |
| Share of “Withdrawal” complaints | 70% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Player reviews posted per year or month, across every review site.
| Period | Value |
|---|---|
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 0 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 8 |
| 2025 | 2 |
| 2026 | 2 |
Block 07
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
| Period | Value |
|---|---|
| 2017 | 3.5 |
| 2018 | 1 |
| 2019 | 0 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 0 |
| 2023 | 0 |
| 2024 | 1.25 |
| 2025 | 1 |
| 2026 | 1 |
Block 08
The ten countries players most often state, complaints and reviews together.
Block 09
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 1 | – | 2 | – |
| 2025 | 0 | – | 2 | – |
| 2024 | 0 | – | 8 | – |
| 2021 | 7 | – | 2 | – |
| 2020 | 1 | – | 2 | – |
| 2018 | 1 | – | 1 | – |
| 2017 | 0 | – | 2 | – |
A dash means too little data for that year.
Block 10
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 18 | 1.7 / 5 |
| Casino Guru | 8 | – | – |
| AskGamblers | 1 | 1 | 1.0 / 5 |
| CasinoReviews | 1 | – | – |
Block 11
The newest records about The Sun Play Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
Withdrawal delay
Unresolved1.0 of 5 stars
United Kingdom · Trustpilot
1.0 of 5 stars
United Kingdom · Trustpilot
Withdrawal delay
UnresolvedUnited Kingdom · Casino Guru
Verification delay
UnresolvedUnited Kingdom · Casino Guru
0 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
The Sun Play Casino is operated by Jumpman Gaming Limited and runs under the The Sun Play Affilaites affiliate programme.
Yes. The Sun Play Casino holds 2 licences: Alderney Gambling Control Commission, UK Gambling Commission.
The Sun Play Casino launched in 2017.
The one currency listed for The Sun Play Casino is British pounds sterling. Its site is available in one language: English.
One welcome offer is listed for The Sun Play Casino. The first on the list is “Up to 500 Bonus Spins at The Sun Play Casino”.
The Sun Play Casino is listed in 2 markets: Austria, United Kingdom.
We read 3 live offers for Canada on the The Sun Play Casino site itself.
Players have filed 10 complaints and written 19 reviews about The Sun Play Casino. Players rate The Sun Play Casino 1.35 out of 5 on average across the 2 sites that publish one.
“Withdrawal delay” – 70% of the 10 complaints about The Sun Play Casino with a labelled problem. Followed by “Verification delay” (20%).
Withdrawals are the topic of 7 complaints about The Sun Play Casino: 70% of the 10 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them).
50% of the 10 complaints about The Sun Play Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, The Sun Play Casino is 1,572nd. Open complaints and complaints closed without an outcome are left out.
In the 12 months to November 4, 2026, players filed 1 complaint about The Sun Play Casino.
The countries named most often in complaints and reviews about The Sun Play Casino are United Kingdom (96%) and Netherlands (3.8%).
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.