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Casino profile

The Sun Play Casino

Player complaints and reviews about The Sun Play Casino, plus its operator (The Sun Play Affilaites), licences and welcome offers.

thesunplay.co.uk
Capture of the The Sun Play Casino website

About

The Sun Play Casino belongs to the The Sun Play Affilaites affiliate programme. The site launched in 2017. It holds licences from Alderney Gambling Control Commission, UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling. We list one welcome offer.

The Sun Play Casino is listed in 2 markets: United Kingdom and Austria. On the The Sun Play Casino site for Canada, we found 3 promotions.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

29 records

What players report about The Sun Play Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

10

50% resolved, of those with a known outcome

Total reviews

19

Across all review sites

Player rating

1.35 / 5

Trustpilot 1.7 · AskGamblers 1.0

GEO markets

2

Countries stated on 90% of records

The Sun Play Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about The Sun Play Casino, the way Player Intelligence PRO computes it.

Since 2017, players have posted 10 complaints and 19 reviews about The Sun Play Casino on 4 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 2 reviews.

The problem players report most often is “Withdrawal delay”: 70% of the 10 complaints with a labelled problem. Next comes “Verification delay” (20%). Complaints about “Withdrawal” make up 70% of those with a topic, against 29% across all brands.

Of the 10 complaints with a known outcome, 50% were resolved, against 59% across all brands. That puts The Sun Play Casino 1,572nd of 1,917 casinos with at least 10 such complaints.

The review sites’ own scores average 1.35 out of 5 across 2 sites. By that score, The Sun Play Casino ranks 4,123rd of 4,286 rated casinos.

The countries players state most often are United Kingdom (96%) and Netherlands (3.8%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about The Sun Play Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
201820192020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay70%7
  • Verification delay20%2
  • Other problems10%1
Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal70%7
  • KYC / verification20%2
  • Other10%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved50%5
  • Unresolved50%5
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

The Sun Play Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

The Sun Play Casino against the market
MeasureThe Sun Play CasinoAll brands
Complaints resolved50%59%
Average review rating–3.44
Complaints per 100 reviews–26.4
Share of “Withdrawal” complaints70%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Reviews count

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2017201820192020202120222023202420252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom96%25
  • Netherlands3.8%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–2–
20250–2–
20240–8–
20217–2–
20201–2–
20181–1–
20170–2–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–181.7 / 5
Casino Guru8––
AskGamblers111.0 / 5
CasinoReviews1––

Block 11

Latest complaints and reviews

The newest records about The Sun Play Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Unresolved
  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Withdrawal delay

    Unresolved

    United Kingdom · Casino Guru

  • Complaint

    Verification delay

    Unresolved

    United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about The Sun Play Casino

Who owns The Sun Play Casino?

The Sun Play Casino is operated by Jumpman Gaming Limited and runs under the The Sun Play Affilaites affiliate programme.

Is The Sun Play Casino licensed?

Yes. The Sun Play Casino holds 2 licences: Alderney Gambling Control Commission, UK Gambling Commission.

When was The Sun Play Casino founded?

The Sun Play Casino launched in 2017.

Which currencies does The Sun Play Casino accept?

The one currency listed for The Sun Play Casino is British pounds sterling. Its site is available in one language: English.

What welcome bonuses does The Sun Play Casino offer?

One welcome offer is listed for The Sun Play Casino. The first on the list is “Up to 500 Bonus Spins at The Sun Play Casino”.

Which countries is The Sun Play Casino available in?

The Sun Play Casino is listed in 2 markets: Austria, United Kingdom.

What bonuses and promotions does The Sun Play Casino run in Canada?

We read 3 live offers for Canada on the The Sun Play Casino site itself.

What do players say about The Sun Play Casino?

Players have filed 10 complaints and written 19 reviews about The Sun Play Casino. Players rate The Sun Play Casino 1.35 out of 5 on average across the 2 sites that publish one.

What do players complain about most at The Sun Play Casino?

“Withdrawal delay” – 70% of the 10 complaints about The Sun Play Casino with a labelled problem. Followed by “Verification delay” (20%).

Do players report withdrawal problems at The Sun Play Casino?

Withdrawals are the topic of 7 complaints about The Sun Play Casino: 70% of the 10 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them).

Does The Sun Play Casino resolve player complaints?

50% of the 10 complaints about The Sun Play Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, The Sun Play Casino is 1,572nd. Open complaints and complaints closed without an outcome are left out.

How many complaints has The Sun Play Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about The Sun Play Casino.

Where do The Sun Play Casino’s players come from?

The countries named most often in complaints and reviews about The Sun Play Casino are United Kingdom (96%) and Netherlands (3.8%).