Sugar Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Sugar Casino, the way Player Intelligence PRO computes it.
Since 2016, players have posted 90 complaints and 75 reviews about Sugar Casino on 4 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 1 review.
The problem players report most often is “Withdrawal delay”: 35% of the 84 complaints with a labelled problem. Next come “Bonus winnings confiscated” (11%) and “Verification delay” (8.3%). Complaints about “Withdrawal” make up 47% of those with a topic, against 29% across all brands.
Of the 90 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts Sugar Casino 730th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 93%.
Reviewers give Sugar Casino 2.35 out of 5 on average over 75 rated reviews, against 3.44 across all brands. 32% of the ratings are four or five stars, and 67% are one or two. The review sites’ own scores average 1.5 out of 5 on one site. By that score, Sugar Casino ranks 4,025th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (16 reviews), “Games” (14 reviews) and “Bonuses” (12 reviews). The most common criticism concerns “Customer support” (21 reviews), “Bonuses” (20 reviews) and “Fairness & RTP” (18 reviews).
The countries players state most often are Germany (55%), Sweden (9%) and Netherlands (7.5%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
