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Casino profile

StarsPlay Casino

Player complaints and reviews about StarsPlay Casino, plus its operator (Hero Partners), licences and welcome offers.

starsplay.com
Capture of the StarsPlay Casino website

About

StarsPlay Casino belongs to the Hero Partners affiliate programme. The site launched in 2025. It holds a licence from Curacao Gaming Control Board. The interface is available in 2 languages: English, German. 12 account currencies are listed, including Euros, Bitcoin, Bitcoin Cash, Ethereum. We list one welcome offer.

StarsPlay Casino is listed in 2 markets: Germany and Austria. On the StarsPlay Casino site for Finland, we found 4 promotions.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

26 records

What players report about StarsPlay Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

9

67% resolved, of those with a known outcome

Total reviews

17

Across all review sites

Player rating

2.2 / 5

Trustpilot 2.2

GEO markets

9

Countries stated on 85% of records

StarsPlay Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about StarsPlay Casino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 9 complaints and 17 reviews about StarsPlay Casino on 5 sites. In the 12 months to November 4, 2026, they filed 4 complaints and posted 7 reviews. Reviews are down 30% on the 12 months before (10).

The review sites’ own scores average 2.2 out of 5 on one site. By that score, StarsPlay Casino ranks 3,496th of 4,286 rated casinos.

The countries players state most often are Finland (32%), Germany (27%) and United States (14%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about StarsPlay Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint categories

  • Withdrawal67%6
  • Account11%1
  • KYC / verification11%1
  • Responsible gambling11%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved67%6
  • Unresolved33%3
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202420252026
Rating history

Block 06

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Finland32%7
  • Germany27%6
  • United States14%3
  • Sweden9.1%2
  • Spain4.5%1
  • United Kingdom4.5%1
  • Netherlands4.5%1
  • Ukraine4.5%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 07

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–6–
20255–8–
20240–3–

A dash means too little data for that year.

Block 08

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–152.2 / 5
Casino Guru41–
latestcasinobonuses.bet21–
AskGamblers2––
CasinoReviews1––

Block 09

Latest complaints and reviews

The newest records about StarsPlay Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about StarsPlay Casino

Who owns StarsPlay Casino?

StarsPlay Casino is operated by Deep Dive Tech B.V. and runs under the Hero Partners affiliate programme.

Is StarsPlay Casino licensed?

Yes. StarsPlay Casino holds a licence from Curacao Gaming Control Board.

When was StarsPlay Casino founded?

StarsPlay Casino launched in 2025.

Which currencies does StarsPlay Casino accept?

Currencies listed for StarsPlay Casino: Euros, Bitcoin, Bitcoin Cash, Ethereum, Tether, TRON, Ripple, USD Coin and 4 more. Its site is available in 2 languages: English, German.

What welcome bonuses does StarsPlay Casino offer?

One welcome offer is listed for StarsPlay Casino. The first on the list is “200% up to €500 at StarsPlay Casino”, with a 40× wagering requirement.

Which countries is StarsPlay Casino available in?

StarsPlay Casino is listed in 2 markets: Austria, Germany.

What bonuses and promotions does StarsPlay Casino run in Finland?

We read 4 live offers for Finland on the StarsPlay Casino site itself.

What do players say about StarsPlay Casino?

Players have filed 9 complaints and written 17 reviews about StarsPlay Casino. Players rate StarsPlay Casino 2.2 out of 5 on average on the 1 site that publishes a rating.

How many complaints has StarsPlay Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 4 complaints about StarsPlay Casino.

Where do StarsPlay Casino’s players come from?

The countries named most often in complaints and reviews about StarsPlay Casino are Finland (32%), Germany (27%) and United States (14%).