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Casino profile

Star Wins Casino

Player complaints and reviews about Star Wins Casino, plus its operator (Reach Gaming Affiliates), licences and welcome offers.

starwins.co.uk
Capture of the Star Wins Casino website

About

Star Wins Casino belongs to the Reach Gaming Affiliates affiliate programme. The site launched in 2020. It holds licences from Alderney Gambling Control Commission, UK Gambling Commission. The interface is in English. One account currency is listed: British pounds sterling. We list 4 welcome offers.

Star Wins Casino is listed in 2 markets: United Kingdom and Austria. On the Star Wins Casino site for United Kingdom, we found 9 promotions.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

4 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

9 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

2 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Sign in

  1. Username
  2. Password

Player Intelligence

68 records

What players report about Star Wins Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

1

0% resolved, of those with a known outcome

Total reviews

67

Across all review sites

Player rating

2.13 / 5

Trustpilot 1.5 · AskGamblers 2.75

GEO markets

5

Countries stated on 96% of records

Star Wins Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Star Wins Casino, the way Player Intelligence PRO computes it.

Since 2017, players have posted 1 complaint and 67 reviews about Star Wins Casino on 3 sites. In the 12 months to November 4, 2026, they filed no complaints and posted 8 reviews. Reviews are down 47% on the 12 months before (15).

Reviewers give Star Wins Casino 1.43 out of 5 on average over 67 rated reviews, against 3.44 across all brands. 9% of the ratings are four or five stars, and 87% are one or two. The review sites’ own scores average 2.13 out of 5 across 2 sites. By that score, Star Wins Casino ranks 3,589th of 4,286 rated casinos. Reviewers most often praise “Customer support” (5 reviews) and “Withdrawals” (5 reviews). The most common criticism concerns “Withdrawals” (40 reviews), “KYC / verification” (24 reviews) and “Customer support” (22 reviews).

The countries players state most often are United Kingdom (92%), India (3.1%) and Malta (1.5%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Star Wins Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2025
Complaints count

Block 02

Complaint categories

  • Payments & refunds100%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Unresolved100%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2017201820192020202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars4.5%3
  • 4 stars4.5%3
  • 3 stars4.5%3
  • 2 stars3%2
  • 1 star84%56
Share of 67 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support7.6%5
  • Withdrawals7.6%5
  • Games4.5%3
  • KYC / verification4.5%3
  • Deposits & payment methods1.5%1
  • Website & app1.5%1
Share of the 66 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals61%40
  • KYC / verification36%24
  • Customer support33%22
  • Trust & licence30%20
  • Fairness & RTP18%12
  • Bonuses15%10
Share of the 66 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2017201820192020202120222023202420252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom92%60
  • India3.1%2
  • Malta1.5%1
  • Portugal1.5%1
  • United States1.5%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20260–6–
20251–16–
20240–281.5
20230–6–
20220–1–
20210–3–
20200–4–
20180–1–
20170–2–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–651.5 / 5
AskGamblers–22.75 / 5
Casinomeister1––

Block 11

Latest complaints and reviews

The newest records about Star Wins Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Review

    1.0 of 5 stars

    United Kingdom · Trustpilot

  • Complaint

    Payments & refunds

    Unresolved

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Star Wins Casino

Who owns Star Wins Casino?

Star Wins Casino is operated by Jumpman Gaming Limited and runs under the Reach Gaming Affiliates affiliate programme.

Is Star Wins Casino licensed?

Yes. Star Wins Casino holds 2 licences: Alderney Gambling Control Commission, UK Gambling Commission.

When was Star Wins Casino founded?

Star Wins Casino launched in 2020.

Which currencies does Star Wins Casino accept?

The one currency listed for Star Wins Casino is British pounds sterling. Its site is available in one language: English.

What welcome bonuses does Star Wins Casino offer?

4 welcome offers are listed for Star Wins Casino. The first on the list is “100% up to £200”, with a 10× wagering requirement.

Which countries is Star Wins Casino available in?

Star Wins Casino is listed in 2 markets: Austria, United Kingdom.

What bonuses and promotions does Star Wins Casino run in United Kingdom?

We read 9 live offers for United Kingdom on the Star Wins Casino site itself.

What do players say about Star Wins Casino?

Players have filed 1 complaint and written 67 reviews about Star Wins Casino. Players rate Star Wins Casino 2.13 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Star Wins Casino?

Praised most: “Customer support” and “Withdrawals”. Criticised most: “Withdrawals”, “KYC / verification” and “Customer support”. 9% of the rated reviews give four or five stars, and 87% give one or two.

How many complaints has Star Wins Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed no complaints about Star Wins Casino.

Where do Star Wins Casino’s players come from?

The countries named most often in complaints and reviews about Star Wins Casino are United Kingdom (92%), India (3.1%) and Malta (1.5%).