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Casino profile

Royal Reels Casino

Player reviews and complaints from independent sites, alongside the facts we have recorded about Royal Reels Casino and its operator (RoyalReels Affiliates).

royalreels.com
royalreels.com
Capture of the Royal Reels Casino website

Profile

Website
royalreels.com
Established
2022
Operator
RoyalReels Affiliatesaffiliate programme
Company
Viral Market LTD
Licences
Languages
  • English
Currencies
  • Australian dollars
  • Bitcoin
  • Ethereum
  • Tether
  • USD Coin

About

Royal Reels Casino is an online casino operating under the RoyalReels Affiliates affiliate programme. The site launched in 2022. It holds a licence from The Philippine Amusement and Gaming Corporation (PAGCOR). The interface is available in 1 language, among them English. Accounts can be held in 5 currencies — Australian dollars, Bitcoin, Ethereum, Tether. Our database holds 1 welcome offer.

Markets

This brand is listed in 2 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice — always check them on the casino's own site.

Player Intelligence

296 records

What players report about Royal Reels Casino on independent review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

102

83% resolved, of those with a known outcome

Total reviews

194

Across all review sites

Player rating

1.4 / 5

Trustpilot 1.8 · AskGamblers 1.0

GEO markets

13

Countries stated on 99% of records

AI-generated summary of player reviews

Games and payments lean positive, with reviewers frequently mentioning the variety of games and relatively fast payouts. However, customer support appears to be a significant area for improvement, as negative feedback substantially outweighs positive experiences.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
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2023202420252026
Complaints count

Block 02

Complaint categories

  • Withdrawal53%54
  • Deposit18%18
  • Account13%13
  • Technical7.8%8
  • Bonus2.9%3
  • KYC / verification2%2
  • Payments & refunds2%2
  • Other1%1
  • Customer support1%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Resolved80%82
  • Unresolved17%17
  • Open2%2
  • Closed without an outcome1%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2023202420252026
Reviews count

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
2023202420252026
Rating history

Player ratings from Trustpilot, AskGamblers.