100% up to $500, Welcome Bonus at Royal Reels Casino
- Bonus
- 100%
- Max bonus
- $500
- Min deposit
- $20
- Wagering
- 30xb
Wagering applies to the bonus amount.
Casino profile
Royal Reels Casino
Player complaints and reviews about Royal Reels Casino, plus its operator (RoyalReels Affiliates), licences and welcome offers.
royalreels.com
Profile
- Website
- royalreels.com
- Established
- 2022
- Operator
- RoyalReels Affiliatesaffiliate programme
- Company
- Viral Market LTD
- Languages
- English
- Currencies
- Australian dollars
- Bitcoin
- Ethereum
- Tether
- USD Coin
About
Royal Reels Casino belongs to the RoyalReels Affiliates affiliate programme. The site launched in 2022. It holds a licence from The Philippine Amusement and Gaming Corporation (PAGCOR). The interface is in English. 5 account currencies are listed, including Australian dollars, Bitcoin, Ethereum, Tether. We list 2 welcome offers.
Royal Reels Casino is listed in 2 markets: Australia and Austria.
Markets
This brand is listed in 2 markets. Pick one to see what it offers there.
Welcome bonuses
2 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
A$10 NO DEPOSIT BONUS
- Max bonus
- A$10
- Wagering
- 60x
Player Intelligence
307 records
What players report about Royal Reels Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
105
83% resolved, of those with a known outcome
Total reviews
202
Across all review sites
Player rating
1.4 / 5
Trustpilot 1.8 · AskGamblers 1.0
GEO markets
12
Countries stated on 98% of records
Royal Reels Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Royal Reels Casino, the way Player Intelligence PRO computes it.
Since 2023, players have posted 105 complaints and 202 reviews about Royal Reels Casino on 6 sites. In the 12 months to November 4, 2026, they filed 20 complaints and posted 57 reviews. That is about as many complaints as in the 12 months before (20). Reviews are down 2% on the 12 months before (58). The average review rating rose from 1.59 to 2.32 out of 5 year on year. Of the complaints with a known outcome, 58% were resolved in the last 12 months, against 90% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 49% of the 104 complaints with a labelled problem. Next come “Deposit not credited” (17%) and “Account closed” (7.7%). Complaints about “Withdrawal” make up 56% of those with a topic, against 29% across all brands.
Of the 102 complaints with a known outcome, 83% were resolved, against 59% across all brands. That puts Royal Reels Casino 662nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 88%.
Reviewers give Royal Reels Casino 1.96 out of 5 on average over 202 rated reviews, against 3.44 across all brands. 22% of the ratings are four or five stars, and 74% are one or two. The review sites’ own scores average 1.4 out of 5 across 2 sites. By that score, Royal Reels Casino ranks 4,095th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (35 reviews), “Games” (19 reviews) and “Customer support” (13 reviews). The most common criticism concerns “Withdrawals” (80 reviews), “Customer support” (76 reviews) and “Trust & licence” (46 reviews).
The countries players state most often are Australia (94%), New Zealand (1.3%) and United States (1%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Royal Reels Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Games and payments lean positive, with reviewers frequently mentioning the variety of games and relatively fast payouts. However, customer support appears to be a significant area for improvement, as negative feedback substantially outweighs positive experiences.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
45
2023202420252026
| Period | Value |
|---|---|
| 2023 | 18 |
| 2024 | 45 |
| 2025 | 24 |
| 2026 | 17 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay49%51
- Deposit not credited17%18
- Account closed7.7%8
- Game malfunction4.8%5
- Account blocked3.8%4
- Winnings voided3.8%4
- Withdrawal refused2.9%3
- Wrong calculation1.9%2
- Other problems8.7%9
Block 03
Complaint categories
- Withdrawal56%58
- Deposit17%18
- Account12%12
- Technical8.7%9
- Bonus1.9%2
- KYC / verification1.9%2
- Payments & refunds1.9%2
- Other1%1
Block 04
Complaint status
- Resolved81%85
- Unresolved16%17
- Closed without an outcome1.9%2
- Open1%1
Block 05
Royal Reels Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Royal Reels Casino | All brands |
|---|---|---|
| Complaints resolved | 83% | 59% |
| Average review rating | 1.96 | 3.44 |
| Complaints per 100 reviews | 52 | 26.4 |
| Share of “Withdrawal” complaints | 56% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
62
2023202420252026
| Period | Value |
|---|---|
| 2023 | 37 |
| 2024 | 60 |
| 2025 | 62 |
| 2026 | 43 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars19%39
- 4 stars2.5%5
- 3 stars4.5%9
- 2 stars2%4
- 1 star72%145
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals19%35
- Games10%19
- Customer support6.9%13
- Bonuses6.3%12
- Website & app5.8%11
- Deposits & payment methods4.8%9
Criticised
- Withdrawals42%80
- Customer support40%76
- Trust & licence24%46
- Fairness & RTP16%30
- Deposits & payment methods14%27
- KYC / verification14%27
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
2.43
1.72
1.6
2.4
2023202420252026
| Period | Value |
|---|---|
| 2023 | 2.43 |
| 2024 | 1.72 |
| 2025 | 1.6 |
| 2026 | 2.4 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Australia94%284
- New Zealand1.3%4
- United States1%3
- Finland0.7%2
- Portugal0.7%2
- Ukraine0.7%2
- Denmark0.3%1
- United Kingdom0.3%1
- Kuwait0.3%1
- Slovakia0.3%1
- Other countries0.3%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 17 | 63% | 43 | 2.4 |
| 2025 | 24 | 79% | 62 | 1.6 |
| 2024 | 45 | 89% | 60 | 1.72 |
| 2023 | 18 | 94% | 37 | 2.43 |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 191 | 1.8 / 5 |
| Casino Guru | 101 | 10 | – |
| AskGamblers | 1 | 1 | 1.0 / 5 |
| Casinomeister | 1 | – | – |
| latestcasinobonuses.bet | 1 | – | – |
| LCB | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about Royal Reels Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
4.0 of 5 stars
Australia · Trustpilot
- Review
1.0 of 5 stars
Australia · Trustpilot
- Complaint
Withdrawal delay
OpenAustralia · Casino Guru
- Complaint
Withdrawal delay
ResolvedAustralia · Casino Guru
- Complaint
Round voided
ResolvedAustralia · Casino Guru
10 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Royal Reels Casino
Who owns Royal Reels Casino?
Royal Reels Casino is operated by Viral Market LTD and runs under the RoyalReels Affiliates affiliate programme.
Is Royal Reels Casino licensed?
Yes. Royal Reels Casino holds a licence from The Philippine Amusement and Gaming Corporation (PAGCOR).
When was Royal Reels Casino founded?
Royal Reels Casino launched in 2022.
Which currencies does Royal Reels Casino accept?
Currencies listed for Royal Reels Casino: Australian dollars, Bitcoin, Ethereum, Tether, USD Coin. Its site is available in one language: English.
What welcome bonuses does Royal Reels Casino offer?
2 welcome offers are listed for Royal Reels Casino. The first on the list is “100% up to $500, Welcome Bonus at Royal Reels Casino”, with a 30× wagering requirement.
Which countries is Royal Reels Casino available in?
Royal Reels Casino is listed in 2 markets: Australia, Austria.
What do players say about Royal Reels Casino?
Players have filed 105 complaints and written 202 reviews about Royal Reels Casino. Players rate Royal Reels Casino 1.4 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Royal Reels Casino?
“Withdrawal delay” – 49% of the 104 complaints about Royal Reels Casino with a labelled problem. Followed by “Deposit not credited” (17%) and “Account closed” (7.7%).
Do players report withdrawal problems at Royal Reels Casino?
Withdrawals are the topic of 58 complaints about Royal Reels Casino: 56% of the 104 with a topic. The most common withdrawal problem is “Withdrawal delay” (88% of them). Of the withdrawal complaints with a known outcome, 88% were resolved.
Does Royal Reels Casino resolve player complaints?
83% of the 102 complaints about Royal Reels Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Royal Reels Casino is 662nd. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Royal Reels Casino?
Praised most: “Withdrawals”, “Games” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 22% of the rated reviews give four or five stars, and 74% give one or two.
How many complaints has Royal Reels Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 20 complaints about Royal Reels Casino. That is about as many as in the 12 months before, when there were 20.
Where do Royal Reels Casino’s players come from?
The countries named most often in complaints and reviews about Royal Reels Casino are Australia (94%), New Zealand (1.3%) and United States (1%).
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