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Casino profile

Romancasino

Player complaints and reviews about Romancasino, plus its operator (Vegas Legends Affiliates), licences and welcome offers.

romancasino.com
romancasino.com
Capture of the Romancasino website

Profile

Website
romancasino.com
Established
2024
Operator
Vegas Legends Affiliatesaffiliate programme
Company
Terdersoft B.V.
Licences
Languages
  • English
  • French
  • German
  • Spanish
  • Norwegian
  • Italian
  • Portuguese
  • Greek
Currencies
  • Euros
  • Canadian dollars
  • Norwegian kroner
  • New Zealand dollars
  • Swiss francs
  • Binance Coin

About

Romancasino belongs to the Vegas Legends Affiliates affiliate programme. The site launched in 2024. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, French, German, Spanish. 6 account currencies are listed, including Euros, Canadian dollars, Norwegian kroner, New Zealand dollars. We list 7 welcome offers.

Romancasino is listed in 10 markets, among them Canada, Germany, France and Belgium.

Licensee

The company that holds the Curaçao licence for Romancasino, as the licence register names it.

Legal name
Terdersoft B.V.
Curaçao licence reference
OGL/2024/1126/0521
Registration number (Curaçao Chamber of Commerce)
164860

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

7 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

294 records

What players report about Romancasino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

29

89% resolved, of those with a known outcome

Total reviews

265

Across all review sites

Player rating

2.25 / 5

Trustpilot 4.0 · AskGamblers 0.5

GEO markets

33

Countries stated on 98% of records

Romancasino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Romancasino, the way Player Intelligence PRO computes it.

Since 2024, players have posted 29 complaints and 265 reviews about Romancasino on 3 sites. In the 12 months to November 5, 2026, they filed 5 complaints and posted 32 reviews. That is 64% fewer complaints than in the 12 months before (14). Reviews are down 84% on the 12 months before (202). The average review rating fell from 4.07 to 3.38 out of 5 year on year.

The problem players report most often is “Documents rejected or requested again”: 24% of the 29 complaints with a labelled problem. Next come “Withdrawal delay” (21%) and “Withdrawal refused” (21%). Complaints about “Withdrawal” make up 45% of those with a topic, against 29% across all brands.

Of the 28 complaints with a known outcome, 89% were resolved, against 59% across all brands. That puts Romancasino 438th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 83%.

Reviewers give Romancasino 4.03 out of 5 on average over 265 rated reviews, against 3.44 across all brands. 76% of the ratings are four or five stars, and 22% are one or two. The review sites’ own scores average 2.25 out of 5 across 2 sites. By that score, Romancasino ranks 3,475th of 4,287 rated casinos. Reviewers most often praise “Customer support” (73 reviews), “Games” (39 reviews) and “Withdrawals” (27 reviews). The most common criticism concerns “Withdrawals” (32 reviews), “Customer support” (20 reviews) and “Fairness & RTP” (17 reviews).

The countries players state most often are France (26%), Italy (11%) and Spain (10%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Romancasino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Documents rejected or requested again24%7
  • Withdrawal delay21%6
  • Withdrawal refused21%6
  • Account blocked10%3
  • Account closed6.9%2
  • Deposit not credited3.4%1
  • Source of funds checks3.4%1
  • Self-exclusion3.4%1
  • Other problems6.9%2
Share of the 29 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal45%13
  • KYC / verification28%8
  • Account17%5
  • Deposit3.4%1
  • Responsible gambling3.4%1
  • Technical3.4%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved86%25
  • Unresolved10%3
  • Closed without an outcome3.4%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Romancasino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Romancasino against the market
MeasureRomancasinoAll brands
Complaints resolved89%59%
Average review rating4.033.44
Complaints per 100 reviews10.926.4
Share of “Withdrawal” complaints45%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars70%186
  • 4 stars5.7%15
  • 3 stars1.9%5
  • 2 stars1.9%5
  • 1 star20%54
Share of 265 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Customer support40%73
  • Games22%39
  • Withdrawals15%27
  • Bonuses14%25
  • Website & app14%25
  • Deposits & payment methods6.1%11
Share of the 181 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals18%32
  • Customer support11%20
  • Fairness & RTP9.4%17
  • KYC / verification9.4%17
  • Trust & licence8.8%16
  • Bonuses5.5%10
Share of the 181 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • France26%75
  • Italy11%31
  • Spain10%29
  • Germany8.3%24
  • Greece6.6%19
  • Poland5.2%15
  • Belgium4.8%14
  • Portugal4.2%12
  • Austria3.1%9
  • Hungary2.4%7
  • Other countries19%54
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264–303.53
20251781%1864.05
20248–494.27

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–2554.0 / 5
Casino Guru249–
AskGamblers510.5 / 5

Block 13

Latest complaints and reviews

The newest records about Romancasino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Ireland · Trustpilot

  • Review

    5.0 of 5 stars

    Italy · Trustpilot

  • Complaint

    Account closed

    Resolved

    Czechia · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Poland · Casino Guru

  • Complaint

    Documents rejected or requested again

    Resolved

    Hungary · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Romancasino

Who owns Romancasino?

Romancasino is operated by Terdersoft B.V. and runs under the Vegas Legends Affiliates affiliate programme.

Is Romancasino licensed?

Yes. Romancasino holds a licence from Curacao Gaming Control Board.

When was Romancasino founded?

Romancasino launched in 2024.

Which currencies does Romancasino accept?

Currencies listed for Romancasino: Euros, Canadian dollars, Norwegian kroner, New Zealand dollars, Swiss francs, Binance Coin. Its site is available in 8 languages: English, French, German, Spanish and 4 more.

What welcome bonuses does Romancasino offer?

7 welcome offers are listed for Romancasino. The first on the list is “100% up to €150 + 150 Free Spins, 1st Deposit Welcome Bonus at Romancasino”, with a 35× wagering requirement.

Which countries is Romancasino available in?

Romancasino is listed in 10 markets: Belgium, Canada, France, Germany, Italy, New Zealand, Norway, Portugal and 2 more.

What do players say about Romancasino?

Players have filed 29 complaints and written 265 reviews about Romancasino. Players rate Romancasino 2.25 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Romancasino?

“Documents rejected or requested again” – 24% of the 29 complaints about Romancasino with a labelled problem. Followed by “Withdrawal delay” (21%) and “Withdrawal refused” (21%).

Do players report withdrawal problems at Romancasino?

Withdrawals are the topic of 13 complaints about Romancasino: 45% of the 29 with a topic. The most common withdrawal problem is “Withdrawal delay” (46% of them). Of the withdrawal complaints with a known outcome, 83% were resolved.

Does Romancasino resolve player complaints?

89% of the 28 complaints about Romancasino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Romancasino is 438th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Romancasino?

Praised most: “Customer support”, “Games” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Fairness & RTP”. 76% of the rated reviews give four or five stars, and 22% give one or two.

How many complaints has Romancasino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 5 complaints about Romancasino. That is 64% fewer than in the 12 months before, when there were 14.

Where do Romancasino’s players come from?

The countries named most often in complaints and reviews about Romancasino are France (26%), Italy (11%) and Spain (10%).

Screenshots

1 page

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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