Mars Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Mars Casino, the way Player Intelligence PRO computes it.
Since 2016, players have posted 12 complaints and 36 reviews about Mars Casino on 2 sites.
The problem players report most often is “Withdrawal delay”: 55% of the 11 complaints with a labelled problem. Next come “Deposit not credited” (27%) and “Verification delay” (18%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.
Of the 12 complaints with a known outcome, 83% were resolved, against 59% across all brands. That puts Mars Casino 662nd of 1,917 casinos with at least 10 such complaints.
Reviewers give Mars Casino 3.0 out of 5 on average over 36 rated reviews, against 3.44 across all brands. 47% of the ratings are four or five stars, and 28% are one or two. The review sites’ own scores average 2.9 out of 5 on one site. By that score, Mars Casino ranks 2,572nd of 4,286 rated casinos. Reviewers most often praise “Games” (17 reviews), “Website & app” (16 reviews) and “Customer support” (16 reviews). The most common criticism concerns “Customer support” (13 reviews), “Bonuses” (11 reviews) and “Withdrawals” (8 reviews).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.
