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Casino profile

Mad Casino

Player complaints and reviews about Mad Casino, plus its operator (Mad Affiliates), licences and welcome offers.

mad.casino
mad.casino
Capture of the Mad Casino website

Profile

Website
mad.casino
Established
2025
Operator
Mad Affiliatesaffiliate programme
Company
3-102-938906 SRL
Licences
Languages
  • Russian
Currencies
  • Russian rubles
  • Bitcoin
  • Ethereum
  • Tether
  • TRON
  • Litecoin

About

Mad Casino belongs to the Mad Affiliates affiliate programme. The site launched in 2025. It holds a licence from Anjouan Gaming Board. The interface is in Russian. 6 account currencies are listed, including Russian rubles, Bitcoin, Ethereum, Tether. We list 11 welcome offers.

Mad Casino is listed in one market, Russia.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

11 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Player Intelligence

174 records

What players report about Mad Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

67

47% resolved, of those with a known outcome

Total reviews

107

Across all review sites

Player rating

3.13 / 5

casino.ru 4.7 · Trustpilot 2.7 · AskGamblers 0.5 · Tribuna 4.6

GEO markets

20

Countries stated on 44% of records

Mad Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Mad Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 67 complaints and 107 reviews about Mad Casino on 7 sites. In the 12 months to November 4, 2026, they filed 47 complaints and posted 94 reviews. That is 135% more complaints than in the 12 months before (20). Reviews are up 623% on the 12 months before (13). Of the complaints with a known outcome, 36% were resolved in the last 12 months, against 65% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 23% of the 62 complaints with a labelled problem. Next come “Deposit not credited” (16%) and “Account closed” (11%). Complaints about “Withdrawal” make up 39% of those with a topic, against 29% across all brands.

Of the 53 complaints with a known outcome, 47% were resolved, against 59% across all brands. That puts Mad Casino 1,639th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 57%.

Reviewers give Mad Casino 3.67 out of 5 on average over 106 rated reviews, against 3.44 across all brands. 60% of the ratings are four or five stars, and 22% are one or two. The review sites’ own scores average 3.13 out of 5 across 4 sites. By that score, Mad Casino ranks 2,282nd of 4,286 rated casinos. Reviewers most often praise “Games” (39 reviews), “Withdrawals” (33 reviews) and “Bonuses” (28 reviews). The most common criticism concerns “Withdrawals” (25 reviews), “Bonuses” (16 reviews) and “Website & app” (14 reviews).

The countries players state most often are United Kingdom (29%), Russia (29%) and France (9.1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Mad Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the nice design and good variety of games, which felt fresh. They also liked the good amount of deposit and withdrawal methods available in cryptocurrency with almost no verification required.

Players disliked the unresponsive support, as they experienced delays in getting help with their issues. Many found their accounts and balances unusable, leading to frustration with the casino's professionalism.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay23%14
  • Deposit not credited16%10
  • Account closed11%7
  • Winnings voided11%7
  • Account blocked8.1%5
  • Withdrawal refused8.1%5
  • Bonus winnings confiscated6.5%4
  • Bonus not credited4.8%3
  • Other problems11%7
Share of the 62 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal39%26
  • Account19%13
  • Deposit15%10
  • Bonus13%9
  • Other7.5%5
  • Payments & refunds3%2
  • KYC / verification1.5%1
  • Responsible gambling1.5%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Unresolved42%28
  • Resolved37%25
  • Open21%14
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Mad Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Mad Casino against the market
MeasureMad CasinoAll brands
Complaints resolved47%59%
Average review rating3.673.44
Complaints per 100 reviews62.626.4
Share of “Withdrawal” complaints39%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars47%50
  • 4 stars13%14
  • 3 stars18%19
  • 2 stars10%11
  • 1 star11%12
Share of 106 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games39%39
  • Withdrawals33%33
  • Bonuses28%28
  • Website & app20%20
  • Customer support19%19
  • Deposits & payment methods16%16
Share of the 99 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals25%25
  • Bonuses16%16
  • Website & app14%14
  • Customer support13%13
  • Trust & licence12%12
  • Fairness & RTP7.1%7
Share of the 99 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United Kingdom29%22
  • Russia29%22
  • France9.1%7
  • Sweden7.8%6
  • Germany2.6%2
  • Spain2.6%2
  • Greece2.6%2
  • Netherlands2.6%2
  • Austria1.3%1
  • Australia1.3%1
  • Other countries13%10
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20264042%863.6
20252752%214.0

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
casino.ru–494.7 / 5
latestcasinobonuses.bet2126–
Casino Guru317–
forum-casino.com15––
Trustpilot–132.7 / 5
Tribuna–114.6 / 5
AskGamblers–10.5 / 5

Block 13

Latest complaints and reviews

The newest records about Mad Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

9 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from casino.ru, Trustpilot, AskGamblers, Tribuna.

Questions about Mad Casino

Who owns Mad Casino?

Mad Casino is operated by 3-102-938906 SRL and runs under the Mad Affiliates affiliate programme.

Is Mad Casino licensed?

Yes. Mad Casino holds a licence from Anjouan Gaming Board.

When was Mad Casino founded?

Mad Casino launched in 2025.

Which currencies does Mad Casino accept?

Currencies listed for Mad Casino: Russian rubles, Bitcoin, Ethereum, Tether, TRON, Litecoin. Its site is available in one language: Russian.

What welcome bonuses does Mad Casino offer?

11 welcome offers are listed for Mad Casino. The first on the list is “200% up to €500”, with a 30× wagering requirement.

Which countries is Mad Casino available in?

Mad Casino is listed in 1 market: Russia.

What do players say about Mad Casino?

Players have filed 67 complaints and written 107 reviews about Mad Casino. Players rate Mad Casino 3.13 out of 5 on average across the 4 sites that publish one.

What do players complain about most at Mad Casino?

“Withdrawal delay” – 23% of the 62 complaints about Mad Casino with a labelled problem. Followed by “Deposit not credited” (16%) and “Account closed” (11%).

Do players report withdrawal problems at Mad Casino?

Withdrawals are the topic of 26 complaints about Mad Casino: 39% of the 67 with a topic. The most common withdrawal problem is “Withdrawal delay” (54% of them). Of the withdrawal complaints with a known outcome, 57% were resolved.

Does Mad Casino resolve player complaints?

47% of the 53 complaints about Mad Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Mad Casino is 1,639th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Mad Casino?

Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Withdrawals”, “Bonuses” and “Website & app”. 60% of the rated reviews give four or five stars, and 22% give one or two.

How many complaints has Mad Casino received in the last 12 months?

In the 12 months to November 4, 2026, players filed 47 complaints about Mad Casino. That is 135% more than in the 12 months before, when there were 20.

Where do Mad Casino’s players come from?

The countries named most often in complaints and reviews about Mad Casino are United Kingdom (29%), Russia (29%) and France (9.1%).

Similar casinos

Casinos that share a market, a licence or an operator with Mad Casino, and ones players rate about the same.