100% up to €500 + 200 Bonus Spins at LuckyKong Casino
- Bonus
- 100%
- Max bonus
- €500
- Min deposit
- €20
- Wagering
- 35x(d+b)
Wagering applies to deposit plus bonus.
Casino profile
LuckyKong Casino
Player complaints and reviews about LuckyKong Casino, plus its operator (Affiliate Gold), licences and welcome offers.
luckykong.com
Profile
- Website
- luckykong.com
- Established
- 2021
- Operator
- Affiliate Goldaffiliate programme
- Company
- Happy Players N.V.
- Licences
- Languages
- English
- Currencies
- Euros
- Canadian dollars
- Bitcoin
- Bitcoin Cash
- Litecoin
- Dogecoin
- Ethereum
- Indian rupees
About
LuckyKong Casino belongs to the Affiliate Gold affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is in English. 8 account currencies are listed, including Euros, Canadian dollars, Bitcoin, Bitcoin Cash. We list 3 welcome offers.
LuckyKong Casino is listed in 3 markets: Canada, Austria and India. The registration form for Austria has 4 fields, including e-mail, password and promo code.
Markets
This brand is listed in 3 markets. Pick one to see what it offers there.
Welcome bonuses
3 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
10% Cashback at LuckyKong Casino
- Bonus
- 10%
- Wagering
- 1x
10 FREE SPINS on Dia de los Muertos, Mystic Buffalo
- Free spins
- 10
- Wagering
- 50x
- Max bet
- C$5
Sign-up requirements
6 fields
Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.
Registration
- Password
- Promo code
- Promo code
Sign in
- Password
Player Intelligence
124 records
What players report about LuckyKong Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
13
77% resolved, of those with a known outcome
Total reviews
111
Across all review sites
Player rating
4.25 / 5
Trustpilot 4.2 · AskGamblers 4.3
GEO markets
11
Countries stated on 79% of records
LuckyKong Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about LuckyKong Casino, the way Player Intelligence PRO computes it.
Since 2022, players have posted 13 complaints and 111 reviews about LuckyKong Casino on 4 sites. In the 12 months to November 5, 2026, they filed 1 complaint and posted 26 reviews. Reviews are down 42% on the 12 months before (45). The average review rating rose from 3.89 to 4.35 out of 5 year on year.
The problem players report most often is “Account closed”: 23% of the 13 complaints with a labelled problem. Next come “Verification delay” (15%) and “Self-exclusion” (15%). Complaints about “Account” make up 31% of those with a topic, against 15% across all brands.
Of the 13 complaints with a known outcome, 77% were resolved, against 59% across all brands. That puts LuckyKong Casino 920th of 1,915 casinos with at least 10 such complaints.
Reviewers give LuckyKong Casino 4.14 out of 5 on average over 109 rated reviews, against 3.44 across all brands. 80% of the ratings are four or five stars, and 17% are one or two. The review sites’ own scores average 4.25 out of 5 across 2 sites. By that score, LuckyKong Casino ranks 500th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (52 reviews), “Customer support” (51 reviews) and “Games” (34 reviews). The most common criticism concerns “Customer support” (12 reviews), “Games” (11 reviews) and “Withdrawals” (8 reviews).
The countries players state most often are Canada (76%), United States (6.1%) and Germany (5.1%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,912 brands Player Intelligence tracks.
Ask the AI analyst about LuckyKong Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Payments and customer support generally impress players, with positive feedback outweighing concerns in both areas. A small number of users reported issues with these categories, but overall experiences lean positive.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
5
2022202320242025
| Period | Value |
|---|---|
| 2022 | 2 |
| 2023 | 5 |
| 2024 | 2 |
| 2025 | 4 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account closed23%3
- Verification delay15%2
- Self-exclusion15%2
- Withdrawal refused15%2
- Account not closed on request7.7%1
- Deposit refund7.7%1
- Missing funds7.7%1
- Withdrawal delay7.7%1
Block 03
Complaint categories
- Account31%4
- Withdrawal23%3
- KYC / verification15%2
- Responsible gambling15%2
- Deposit7.7%1
- Payments & refunds7.7%1
Block 04
Complaint status
- Resolved77%10
- Unresolved23%3
Block 05
LuckyKong Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | LuckyKong Casino | All brands |
|---|---|---|
| Complaints resolved | 77% | 59% |
| Average review rating | 4.14 | 3.44 |
| Complaints per 100 reviews | 11.7 | 26.4 |
| Share of “Account” complaints | 31% | 15% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
44
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 9 |
| 2023 | 14 |
| 2024 | 20 |
| 2025 | 44 |
| 2026 | 24 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars70%76
- 4 stars10%11
- 3 stars3.7%4
- 2 stars0.9%1
- 1 star16%17
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals50%52
- Customer support49%51
- Games32%34
- Bonuses20%21
- Website & app20%21
- KYC / verification14%15
Criticised
- Customer support11%12
- Games10%11
- Withdrawals7.6%8
- Bonuses4.8%5
- Fairness & RTP4.8%5
- Trust & licence4.8%5
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
3.79
4.39
4.7
3.77
4.29
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 3.79 |
| 2023 | 4.39 |
| 2024 | 4.7 |
| 2025 | 3.77 |
| 2026 | 4.29 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- Canada76%74
- United States6.1%6
- Germany5.1%5
- Norway4.1%4
- Austria2%2
- Finland2%2
- Argentina1%1
- Azerbaijan1%1
- Greece1%1
- Ireland1%1
- Other countries1%1
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 0 | – | 24 | 4.29 |
| 2025 | 4 | – | 44 | 3.77 |
| 2024 | 2 | – | 20 | 4.7 |
| 2023 | 5 | – | 14 | – |
| 2022 | 2 | – | 9 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 80 | 4.2 / 5 |
| AskGamblers | 4 | 19 | 4.3 / 5 |
| Casino Guru | 8 | 12 | – |
| CasinoReviews | 1 | – | – |
Block 13
Latest complaints and reviews
The newest records about LuckyKong Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
4.0 of 5 stars
Canada · Trustpilot
- Review
1.0 of 5 stars
United States · Trustpilot
- Complaint
Self-exclusion
UnresolvedIreland · Casino Guru
- Complaint
Account closed
UnresolvedNorway · Casino Guru
- Complaint
Missing funds
Resolved
4 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about LuckyKong Casino
Who owns LuckyKong Casino?
LuckyKong Casino is operated by Happy Players N.V. and runs under the Affiliate Gold affiliate programme.
Is LuckyKong Casino licensed?
Yes. LuckyKong Casino holds a licence from Curacao Gaming Control Board.
When was LuckyKong Casino founded?
LuckyKong Casino launched in 2021.
Which currencies does LuckyKong Casino accept?
Currencies listed for LuckyKong Casino: Euros, Canadian dollars, Bitcoin, Bitcoin Cash, Litecoin, Dogecoin, Ethereum, Indian rupees. Its site is available in one language: English.
What welcome bonuses does LuckyKong Casino offer?
3 welcome offers are listed for LuckyKong Casino. The first on the list is “100% up to €500 + 200 Bonus Spins at LuckyKong Casino”, with a 35× wagering requirement.
Which countries is LuckyKong Casino available in?
LuckyKong Casino is listed in 3 markets: Austria, Canada, India.
What does LuckyKong Casino ask for at registration in Austria?
The LuckyKong Casino registration form for Austria has 4 fields, including e-mail, password, promo code.
What do players say about LuckyKong Casino?
Players have filed 13 complaints and written 111 reviews about LuckyKong Casino. Players rate LuckyKong Casino 4.25 out of 5 on average across the 2 sites that publish one.
What do players complain about most at LuckyKong Casino?
“Account closed” – 23% of the 13 complaints about LuckyKong Casino with a labelled problem. Followed by “Verification delay” (15%) and “Self-exclusion” (15%).
Do players report withdrawal problems at LuckyKong Casino?
Withdrawals are the topic of 3 complaints about LuckyKong Casino: 23% of the 13 with a topic. The most common withdrawal problem is “Withdrawal refused” (67% of them).
Does LuckyKong Casino resolve player complaints?
77% of the 13 complaints about LuckyKong Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,915 casinos with at least 10 such complaints, LuckyKong Casino is 920th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about LuckyKong Casino?
Praised most: “Withdrawals”, “Customer support” and “Games”. Criticised most: “Customer support”, “Games” and “Withdrawals”. 80% of the rated reviews give four or five stars, and 17% give one or two.
How many complaints has LuckyKong Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 1 complaint about LuckyKong Casino.
Where do LuckyKong Casino’s players come from?
The countries named most often in complaints and reviews about LuckyKong Casino are Canada (76%), United States (6.1%) and Germany (5.1%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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Casinos whose player rating is closest to that of LuckyKong Casino.
