igamingcpo.com

Casino profile

LuckyHills Casino

Player complaints and reviews about LuckyHills Casino, plus its operator (Makeberry Affiliates), licences and welcome offers.

luckyhills.com
luckyhills.com
Capture of the LuckyHills Casino website

Profile

Website
luckyhills.com
Established
2025
Operator
Makeberry Affiliatesaffiliate programme
Company
Complete Technologies N.V. Casinos
Licences
Languages
  • English
  • French
  • Portuguese
  • Spanish
  • German
  • Italian
Currencies
  • Euros
  • Canadian dollars
  • Brazilian reals
  • New Zealand dollars

About

LuckyHills Casino belongs to the Makeberry Affiliates affiliate programme. The site launched in 2025. It holds a licence from Curacao Gaming Control Board. The interface is available in 6 languages, including English, French, Portuguese, Spanish. 4 account currencies are listed: Euros, Canadian dollars, Brazilian reals, New Zealand dollars.

LuckyHills Casino is listed in 10 markets, among them Canada, Germany, France and Belgium. On the LuckyHills Casino site for Portugal, we found 6 welcome bonuses and a loyalty programme with 3 tiers.

Markets

This brand is listed in 10 markets. Pick one to see what it offers there.

Welcome bonuses

6 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Registre-se e entre no Clube VIP

    Registre-se e entre no Clube VIP Logo após o registro no LuckyHills, você já faz parte do Clube VIP. Aproveite!

  2. 2

    Suba para níveis VIP mais altos

    Suba para níveis VIP mais altos Progrida fazendo depósitos, apostando em slots, jogos ao vivo ou esportes

  3. 3

    Ganhe mais

    Ganhe mais A cada nível, aproveite ainda mais recompensas e privilégios exclusivos

Player Intelligence

150 records

What players report about LuckyHills Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

10

100% resolved, of those with a known outcome

Total reviews

140

Across all review sites

Player rating

4.35 / 5

AskGamblers 4.6 · Trustpilot 4.1

GEO markets

4

Countries stated on 15% of records

LuckyHills Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about LuckyHills Casino, the way Player Intelligence PRO computes it.

Since 2025, players have posted 10 complaints and 140 reviews about LuckyHills Casino on 3 sites. In the 12 months to November 5, 2026, they filed 10 complaints and posted 140 reviews.

The problem players report most often is “Account closed”: 20% of the 10 complaints with a labelled problem. Next come “Withdrawal delay” (20%) and “Account blocked” (10%). Complaints about “Account” make up 30% of those with a topic, against 15% across all brands.

Of the 10 complaints with a known outcome, 100% were resolved, against 59% across all brands. That puts LuckyHills Casino 1st of 1,917 casinos with at least 10 such complaints.

Reviewers give LuckyHills Casino 4.6 out of 5 on average over 140 rated reviews, against 3.44 across all brands. 93% of the ratings are four or five stars, and 1.4% are one or two. The review sites’ own scores average 4.35 out of 5 across 2 sites. By that score, LuckyHills Casino ranks 407th of 4,286 rated casinos. Reviewers most often praise “Games” (92 reviews), “Bonuses” (72 reviews) and “Withdrawals” (68 reviews). The most common criticism concerns “Bonuses” (20 reviews), “Withdrawals” (7 reviews) and “Games” (5 reviews).

The countries players state most often are Australia (45%), Canada (23%) and Germany (18%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about LuckyHills Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the fast payouts and the wide selection of games available, which contributed to a positive gaming experience. Many also highlighted the excellent customer support and the variety of bonuses offered, making it a favorite among online casinos.

Players expressed dissatisfaction with the slow withdrawal process and the limitations on cashing out, which they found frustrating. Additionally, some mentioned the high wagering requirements for bonuses and a desire for more no-deposit free spins.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Account closed20%2
  • Withdrawal delay20%2
  • Account blocked10%1
  • Deposit not credited10%1
  • Double charge10%1
  • Self-exclusion10%1
  • Wrong calculation10%1
  • Round voided10%1
Share of the 10 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Account30%3
  • Technical20%2
  • Withdrawal20%2
  • Deposit10%1
  • Payments & refunds10%1
  • Responsible gambling10%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved100%10
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

LuckyHills Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

LuckyHills Casino against the market
MeasureLuckyHills CasinoAll brands
Complaints resolved100%59%
Average review rating4.63.44
Complaints per 100 reviews7.126.4
Share of “Account” complaints30%15%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars77%108
  • 4 stars16%22
  • 3 stars5.7%8
  • 2 stars0.7%1
  • 1 star0.7%1
Share of 140 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games68%92
  • Bonuses53%72
  • Withdrawals50%68
  • Customer support43%58
  • Website & app36%49
  • Deposits & payment methods17%23
Share of the 136 reviews that name at least one aspect.reviews

Criticised

  • Bonuses15%20
  • Withdrawals5.1%7
  • Games3.7%5
  • Website & app2.2%3
  • Deposits & payment methods1.5%2
  • Fairness & RTP1.5%2
Share of the 136 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
20252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia45%10
  • Canada23%5
  • Germany18%4
  • Austria14%3
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
202610100%1364.58
20250–4–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers–1284.6 / 5
Casino Guru107–
Trustpilot–54.1 / 5

Block 13

Latest complaints and reviews

The newest records about LuckyHills Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    4.0 of 5 stars

    Canada · Casino Guru

  • Review

    4.0 of 5 stars

    Austria · Casino Guru

  • Complaint

    Self-exclusion

    Resolved

    Canada · Casino Guru

  • Complaint

    Wrong calculation

    Resolved

    Australia · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Australia · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot.

Questions about LuckyHills Casino

Who owns LuckyHills Casino?

LuckyHills Casino is operated by Complete Technologies N.V. Casinos and runs under the Makeberry Affiliates affiliate programme.

Is LuckyHills Casino licensed?

Yes. LuckyHills Casino holds a licence from Curacao Gaming Control Board.

When was LuckyHills Casino founded?

LuckyHills Casino launched in 2025.

Which currencies does LuckyHills Casino accept?

Currencies listed for LuckyHills Casino: Euros, Canadian dollars, Brazilian reals, New Zealand dollars. Its site is available in 6 languages: English, French, Portuguese, Spanish and 2 more.

Which countries is LuckyHills Casino available in?

LuckyHills Casino is listed in 10 markets: Austria, Belgium, Brazil, Canada, France, Germany, Italy, New Zealand and 2 more.

What bonuses and promotions does LuckyHills Casino run in Portugal?

We read 6 live offers for Portugal on the LuckyHills Casino site itself.

Does LuckyHills Casino have a loyalty programme in Portugal?

Yes. Its loyalty programme for Portugal has 3 tiers.

What do players say about LuckyHills Casino?

Players have filed 10 complaints and written 140 reviews about LuckyHills Casino. Players rate LuckyHills Casino 4.35 out of 5 on average across the 2 sites that publish one.

What do players complain about most at LuckyHills Casino?

“Account closed” – 20% of the 10 complaints about LuckyHills Casino with a labelled problem. Followed by “Withdrawal delay” (20%) and “Account blocked” (10%).

Do players report withdrawal problems at LuckyHills Casino?

Withdrawals are the topic of 2 complaints about LuckyHills Casino: 20% of the 10 with a topic. The most common withdrawal problem is “Withdrawal delay” (100% of them).

Does LuckyHills Casino resolve player complaints?

100% of the 10 complaints about LuckyHills Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, LuckyHills Casino is 1st. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about LuckyHills Casino?

Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Bonuses”, “Withdrawals” and “Games”. 93% of the rated reviews give four or five stars, and 1.4% give one or two.

How many complaints has LuckyHills Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 10 complaints about LuckyHills Casino.

Where do LuckyHills Casino’s players come from?

The countries named most often in complaints and reviews about LuckyHills Casino are Australia (45%), Canada (23%) and Germany (18%).

Screenshots

3 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

Similar casinos

Casinos that share a market, a licence or an operator with LuckyHills Casino, and ones players rate about the same.