Casino profile

Jack21 Casino

Player complaints and reviews about Jack21 Casino, plus its operator (GnG Affiliates), licences and welcome offers.

About

Jack21 Casino belongs to the GnG Affiliates affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2020. It holds a licence from Curacao Gaming Control Board. The interface is available in 8 languages, including English, German, French, Russian. 9 account currencies are listed, including Russian rubles, Euros, Canadian dollars, Australian dollars.

Player Intelligence

28 records

What players report about Jack21 Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

67% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

4.35 / 5

casino.ru 4.7 · AskGamblers 4.0

GEO markets

Countries stated on 32% of records

Jack21 Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Jack21 Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 9 complaints and 19 reviews about Jack21 Casino on 5 sites.

The review sites’ own scores average 4.35 out of 5 across 2 sites. By that score, Jack21 Casino ranks 407th of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Jack21 Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20192020202120222023

Complaints count

Period	Value
2019	2
2020	4
2021	1
2022	1
2023	1

Block 02

Complaint categories

Bonus33%3
Withdrawal33%3
KYC / verification11%1
Responsible gambling11%1
Technical11%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved67%6
Unresolved33%3

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201920202021

Reviews count

Period	Value
2019	5
2020	12
2021	2

Block 05

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.5

2.55

201920202021

Rating history

Period	Value
2019	4.5
2020	2.55
2021	4

Block 06

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Russia44%4
Austria11%1
Brazil11%1
Finland11%1
Malta11%1
Ukraine11%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 07

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2023	1	–	0	–
2022	1	–	0	–
2021	1	–	2	–
2020	4	–	12	–
2019	2	–	5	–

A dash means too little data for that year.

Block 08

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
casino.ru	–	13	4.7 / 5
latestcasinobonuses.bet	2	4	–
Casino Guru	4	–	–
AskGamblers	1	2	4.0 / 5
CasinoReviews	2	–	–

Block 09

Latest complaints and reviews

The newest records about Jack21 Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintMay 3, 2023
Self-exclusion
Unresolved
CasinoReviews
ComplaintJan 12, 2021
Verification delay
Resolved
Austria · Casino Guru
ComplaintDec 1, 2020
Bonus winnings confiscated
Resolved
CasinoReviews
ReviewNov 26, 2020
0.5 of 5 stars
Russia · latestcasinobonuses.bet
ReviewJul 28, 2020
No star rating
Russia · casino.ru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from casino.ru, AskGamblers.

Questions about Jack21 Casino

Who owns Jack21 Casino?

Jack21 Casino is operated by Mountberg B.V. and runs under the GnG Affiliates affiliate programme.

Is Jack21 Casino licensed?

Yes. Jack21 Casino holds a licence from Curacao Gaming Control Board.

When was Jack21 Casino founded?

Jack21 Casino launched in 2020. The site has since closed; its profile is kept for reference.

Which currencies does Jack21 Casino accept?

Currencies listed for Jack21 Casino: Russian rubles, Euros, Canadian dollars, Australian dollars, British pounds sterling, US dollars, Brazilian reals, Mexican pesos and 1 more. Its site is available in 8 languages: English, German, French, Russian and 4 more.

What do players say about Jack21 Casino?

Players have filed 9 complaints and written 19 reviews about Jack21 Casino. Players rate Jack21 Casino 4.35 out of 5 on average across the 2 sites that publish one.