300% up to $2000 + 20% Instant Cash at Jack Casino
- Bonus
- 300%
- Max bonus
- $2000
- Min deposit
- $15
Casino profile
Jack Casino
Player complaints and reviews about Jack Casino, plus its operator (JP Partners), licences and welcome offers.
jack-casino.com
Profile
- Website
- jack-casino.com
- Established
- 2025
- Operator
- JP Partnersaffiliate programme
- Company
- Jack La International Limitada
- Licences
- Languages
- English
- Portuguese
- Spanish
- Russian
- German
- Italian
- Currencies
- Euros
- US dollars
- Ethereum
- Tether
- Bitcoin
About
Jack Casino belongs to the JP Partners affiliate programme. The site launched in 2025. It holds a licence from Anjouan Gaming Board. The interface is available in 6 languages, including English, Portuguese, Spanish, Russian. 5 account currencies are listed, including Euros, US dollars, Ethereum, Tether. We list 4 welcome offers.
Jack Casino is listed in 5 markets, among them Germany, Spain, Portugal and Italy.
Markets
This brand is listed in 5 markets. Pick one to see what it offers there.
Welcome bonuses
4 offers
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Up to 200 Free Spins on Tuesdays at Jack Casino
- Free spins
- 200
- Min deposit
- $20
100 EXTRA SPINS on Hot Chilli Bells
- Free spins
- 100
- Min deposit
- $50
- Wagering
- 1x
20% Rakeback Bonus
Player Intelligence
81 records
What players report about Jack Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
49
69% resolved, of those with a known outcome
Total reviews
32
Across all review sites
Player rating
4.7 / 5
casino.ru 4.7
GEO markets
39
Countries stated on 94% of records
Jack Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Jack Casino, the way Player Intelligence PRO computes it.
Since 2017, players have posted 49 complaints and 32 reviews about Jack Casino on 3 sites. In the 12 months to November 4, 2026, they filed 10 complaints and posted 4 reviews. That is 50% fewer complaints than in the 12 months before (20). Of the complaints with a known outcome, 60% were resolved in the last 12 months, against 74% in the 12 months before.
The problem players report most often is “Account closed”: 14% of the 49 complaints with a labelled problem. Next come “Deposit not credited” (12%) and “Self-exclusion” (12%). Complaints about “Withdrawal” make up 29% of those with a topic, against 29% across all brands.
Of the 48 complaints with a known outcome, 69% were resolved, against 59% across all brands. That puts Jack Casino 1,209th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 79%.
Reviewers give Jack Casino 2.54 out of 5 on average over 28 rated reviews, against 3.44 across all brands. 32% of the ratings are four or five stars, and 61% are one or two. The review sites’ own scores average 4.7 out of 5 on one site. By that score, Jack Casino ranks 72nd of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (9 reviews), “Games” (8 reviews) and “Deposits & payment methods” (6 reviews). The most common criticism concerns “Withdrawals” (12 reviews), “Customer support” (9 reviews) and “Trust & licence” (8 reviews).
The countries players state most often are United Kingdom (17%), Nigeria (6.6%) and United States (6.6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about Jack Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
The game selection attracts more positive feedback than other areas, though payment processing appears to be a frequent concern for players. Customer support consistently receives negative comments, overshadowing any positive experiences.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
17
2023202420252026
| Period | Value |
|---|---|
| 2023 | 10 |
| 2024 | 14 |
| 2025 | 17 |
| 2026 | 8 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Account closed14%7
- Deposit not credited12%6
- Self-exclusion12%6
- Account blocked10%5
- Withdrawal delay10%5
- Winnings voided10%5
- Withdrawal refused6.1%3
- Bonus winnings confiscated4.1%2
- Other problems20%10
Block 03
Complaint categories
- Withdrawal29%14
- Account27%13
- Deposit12%6
- Responsible gambling12%6
- Bonus6.1%3
- KYC / verification6.1%3
- Technical6.1%3
- Payments & refunds2%1
Block 04
Complaint status
- Resolved67%33
- Unresolved31%15
- Closed without an outcome2%1
Block 05
Jack Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Jack Casino | All brands |
|---|---|---|
| Complaints resolved | 69% | 59% |
| Average review rating | 2.54 | 3.44 |
| Complaints per 100 reviews | 153.1 | 26.4 |
| Share of “Withdrawal” complaints | 29% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
10
2017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 0 |
| 2021 | 1 |
| 2022 | 2 |
| 2023 | 5 |
| 2024 | 10 |
| 2025 | 5 |
| 2026 | 4 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars29%8
- 4 stars3.6%1
- 3 stars7.1%2
- 2 stars14%4
- 1 star46%13
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Withdrawals29%9
- Games26%8
- Deposits & payment methods19%6
- Website & app9.7%3
- Sportsbook9.7%3
- Customer support9.7%3
Criticised
- Withdrawals39%12
- Customer support29%9
- Trust & licence26%8
- Bonuses19%6
- Fairness & RTP16%5
- Games13%4
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
1
3.5
1
1.7
3.8
4.25
2017201820192020202120222023202420252026
| Period | Value |
|---|---|
| 2017 | 5 |
| 2018 | 0 |
| 2019 | 0 |
| 2020 | 0 |
| 2021 | 1 |
| 2022 | 3.5 |
| 2023 | 1 |
| 2024 | 1.7 |
| 2025 | 3.8 |
| 2026 | 4.25 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom17%13
- Nigeria6.6%5
- United States6.6%5
- Germany5.3%4
- Albania3.9%3
- Russia3.9%3
- Argentina2.6%2
- Spain2.6%2
- Finland2.6%2
- Georgia2.6%2
- Other countries46%35
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 8 | – | 4 | – |
| 2025 | 17 | 65% | 5 | – |
| 2024 | 14 | 77% | 10 | – |
| 2023 | 10 | 70% | 5 | – |
| 2022 | 0 | – | 2 | – |
| 2021 | 0 | – | 1 | – |
| 2019 | 0 | – | 2 | – |
| 2018 | 0 | – | 1 | – |
| 2017 | 0 | – | 2 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Casino Guru | 49 | 26 | – |
| latestcasinobonuses.bet | – | 5 | – |
| casino.ru | – | 1 | 4.7 / 5 |
Block 13
Latest complaints and reviews
The newest records about Jack Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.0 of 5 stars
Norway · Casino Guru
- Complaint
Winnings voided
UnresolvedBulgaria · Casino Guru
- Complaint
Self-exclusion
ResolvedUnited Kingdom · Casino Guru
- Complaint
Deposit not credited
ResolvedIndia · Casino Guru
- Review
5.0 of 5 stars
Albania · Casino Guru
1 player record in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from casino.ru.
Questions about Jack Casino
Who owns Jack Casino?
Jack Casino is operated by Jack La International Limitada and runs under the JP Partners affiliate programme.
Is Jack Casino licensed?
Yes. Jack Casino holds a licence from Anjouan Gaming Board.
When was Jack Casino founded?
Jack Casino launched in 2025.
Which currencies does Jack Casino accept?
Currencies listed for Jack Casino: Euros, US dollars, Ethereum, Tether, Bitcoin. Its site is available in 6 languages: English, Portuguese, Spanish, Russian and 2 more.
What welcome bonuses does Jack Casino offer?
4 welcome offers are listed for Jack Casino. The first on the list is “300% up to $2000 + 20% Instant Cash at Jack Casino”.
Which countries is Jack Casino available in?
Jack Casino is listed in 5 markets: Germany, Italy, Portugal, Russia, Spain.
What do players say about Jack Casino?
Players have filed 49 complaints and written 32 reviews about Jack Casino. Players rate Jack Casino 4.7 out of 5 on average on the 1 site that publishes a rating.
What do players complain about most at Jack Casino?
“Account closed” – 14% of the 49 complaints about Jack Casino with a labelled problem. Followed by “Deposit not credited” (12%) and “Self-exclusion” (12%).
Do players report withdrawal problems at Jack Casino?
Withdrawals are the topic of 14 complaints about Jack Casino: 29% of the 49 with a topic. The most common withdrawal problem is “Withdrawal delay” (36% of them). Of the withdrawal complaints with a known outcome, 79% were resolved.
Does Jack Casino resolve player complaints?
69% of the 48 complaints about Jack Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Jack Casino is 1,209th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Jack Casino?
Praised most: “Withdrawals”, “Games” and “Deposits & payment methods”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 32% of the rated reviews give four or five stars, and 61% give one or two.
How many complaints has Jack Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 10 complaints about Jack Casino. That is 50% fewer than in the 12 months before, when there were 20.
Where do Jack Casino’s players come from?
The countries named most often in complaints and reviews about Jack Casino are United Kingdom (17%), Nigeria (6.6%) and United States (6.6%).
Screenshots
2 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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