300% up to $2,000
- Bonus
- 300%
- Max bonus
- $2,000
- Wagering
- No wagering needed
Casino profile
JackPoker Casino
Player complaints and reviews about JackPoker Casino, plus its operator (JP Partners), licences and welcome offers.
jack-poker.com
Profile
- Website
- jack-poker.com
- Established
- 2021
- Operator
- JP Partnersaffiliate programme
- Company
- Jack La International Limitada
- Licences
- Languages
- English
- German
- Italian
- Russian
- Spanish
- Portuguese
- Currencies
- US dollars
About
JackPoker Casino belongs to the JP Partners affiliate programme. The site launched in 2021. It holds a licence from Anjouan Gaming Board. The interface is available in 6 languages, including English, German, Italian, Russian. One account currency is listed: US dollars. We list one welcome offer.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Player Intelligence
150 records
What players report about JackPoker Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
8
50% resolved, of those with a known outcome
Total reviews
142
Across all review sites
Player rating
3.67 / 5
casino.ru 4.7 · Trustpilot 1.8 · Tribuna 4.5
GEO markets
21
Countries stated on 33% of records
JackPoker Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about JackPoker Casino, the way Player Intelligence PRO computes it.
Since 2022, players have posted 8 complaints and 142 reviews about JackPoker Casino on 7 sites. In the 12 months to November 4, 2026, they filed 3 complaints and posted 32 reviews. Reviews are down 20% on the 12 months before (40). The average review rating fell from 4.2 to 1.53 out of 5 year on year.
Reviewers give JackPoker Casino 3.7 out of 5 on average over 140 rated reviews, against 3.44 across all brands. 66% of the ratings are four or five stars, and 29% are one or two. The review sites’ own scores average 3.67 out of 5 across 3 sites. By that score, JackPoker Casino ranks 1,371st of 4,286 rated casinos. Reviewers most often praise “Games” (40 reviews), “Withdrawals” (22 reviews) and “Bonuses” (17 reviews). The most common criticism concerns “Withdrawals” (26 reviews), “Bonuses” (23 reviews) and “Customer support” (19 reviews).
The countries players state most often are United Kingdom (32%), Sweden (10%) and Hungary (6%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.
Ask the AI analyst about JackPoker Casino: one market, one period, a payment method or a comparison with another brand.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
3
2023202420252026
| Period | Value |
|---|---|
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 2 |
| 2026 | 3 |
Block 02
Complaint categories
- Account29%2
- Deposit29%2
- Responsible gambling29%2
- Withdrawal14%1
Block 03
Complaint status
- Resolved50%4
- Unresolved50%4
Block 04
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
60
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 5 |
| 2023 | 12 |
| 2024 | 60 |
| 2025 | 38 |
| 2026 | 27 |
Block 05
Review stars
How the rated reviews split by star.
- 5 stars58%81
- 4 stars8.6%12
- 3 stars4.3%6
- 2 stars4.3%6
- 1 star25%35
Block 06
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- Games32%40
- Withdrawals18%22
- Bonuses14%17
- Fairness & RTP6.4%8
- Website & app5.6%7
- Trust & licence5.6%7
Criticised
- Withdrawals21%26
- Bonuses18%23
- Customer support15%19
- Trust & licence15%19
- Fairness & RTP9.6%12
- Games9.6%12
Block 07
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
4.25
4.92
4.3
3.84
1.44
20222023202420252026
| Period | Value |
|---|---|
| 2022 | 4.25 |
| 2023 | 4.92 |
| 2024 | 4.3 |
| 2025 | 3.84 |
| 2026 | 1.44 |
Block 08
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United Kingdom32%16
- Sweden10%5
- Hungary6%3
- United States6%3
- Canada4%2
- Switzerland4%2
- Finland4%2
- Latvia4%2
- Pakistan4%2
- Russia4%2
- Other countries22%11
Block 09
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 3 | – | 27 | 1.44 |
| 2025 | 2 | – | 38 | 3.84 |
| 2024 | 2 | – | 60 | 4.3 |
| 2023 | 1 | – | 12 | – |
| 2022 | 0 | – | 5 | – |
A dash means too little data for that year.
Block 10
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| casino.ru | – | 89 | 4.7 / 5 |
| Trustpilot | – | 41 | 1.8 / 5 |
| Tribuna | – | 9 | 4.5 / 5 |
| Casino Guru | 6 | 1 | – |
| latestcasinobonuses.bet | – | 2 | – |
| Casinomeister | 1 | – | – |
| forum-casino.com | 1 | – | – |
Block 11
Latest complaints and reviews
The newest records about JackPoker Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
2.0 of 5 stars
- Review
2.0 of 5 stars
- Complaint
Self-exclusion
ResolvedKazakhstan · Casino Guru
- Complaint
Account blocked
ResolvedUnited States · Casino Guru
- Complaint
Not labelled yet
Unresolved
5 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from casino.ru, Trustpilot, Tribuna.
Questions about JackPoker Casino
Who owns JackPoker Casino?
JackPoker Casino is operated by Jack La International Limitada and runs under the JP Partners affiliate programme.
Is JackPoker Casino licensed?
Yes. JackPoker Casino holds a licence from Anjouan Gaming Board.
When was JackPoker Casino founded?
JackPoker Casino launched in 2021.
Which currencies does JackPoker Casino accept?
The one currency listed for JackPoker Casino is US dollars. Its site is available in 6 languages: English, German, Italian, Russian and 2 more.
What welcome bonuses does JackPoker Casino offer?
One welcome offer is listed for JackPoker Casino. The first on the list is “300% up to $2,000”.
What do players say about JackPoker Casino?
Players have filed 8 complaints and written 142 reviews about JackPoker Casino. Players rate JackPoker Casino 3.67 out of 5 on average across the 3 sites that publish one.
What do players like and dislike about JackPoker Casino?
Praised most: “Games”, “Withdrawals” and “Bonuses”. Criticised most: “Withdrawals”, “Bonuses” and “Customer support”. 66% of the rated reviews give four or five stars, and 29% give one or two.
How many complaints has JackPoker Casino received in the last 12 months?
In the 12 months to November 4, 2026, players filed 3 complaints about JackPoker Casino.
Where do JackPoker Casino’s players come from?
The countries named most often in complaints and reviews about JackPoker Casino are United Kingdom (32%), Sweden (10%) and Hungary (6%).
Similar casinos
Casinos that share a market, a licence or an operator with JackPoker Casino, and ones players rate about the same.
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Casinos whose player rating is closest to that of JackPoker Casino.
