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Casino profile

Hold'N'Spin Casino

Player complaints and reviews about Hold'N'Spin Casino, plus its operator (SG International N.V.), licences and welcome offers.

holdnspin.com

About

Hold'N'Spin Casino belongs to the SG International N.V. affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2022. It holds a licence from Curacao Gaming Control Board.

Player Intelligence

74 records

What players report about Hold'N'Spin Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

18

67% resolved, of those with a known outcome

Total reviews

56

Across all review sites

Player rating

2.5 / 5

Trustpilot 2.5

GEO markets

27

Countries stated on 95% of records

Hold'N'Spin Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Hold'N'Spin Casino, the way Player Intelligence PRO computes it.

Since 2022, players have posted 18 complaints and 56 reviews about Hold'N'Spin Casino on 3 sites.

The problem players report most often is “Withdrawal delay”: 28% of the 18 complaints with a labelled problem. Next come “Account blocked” (17%) and “Withdrawal refused” (17%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.

Of the 18 complaints with a known outcome, 67% were resolved, against 59% across all brands. That puts Hold'N'Spin Casino 1,260th of 1,917 casinos with at least 10 such complaints.

Reviewers give Hold'N'Spin Casino 3.93 out of 5 on average over 56 rated reviews, against 3.44 across all brands. 77% of the ratings are four or five stars, and 23% are one or two. The review sites’ own scores average 2.5 out of 5 on one site. By that score, Hold'N'Spin Casino ranks 3,148th of 4,286 rated casinos. Reviewers most often praise “Games” (33 reviews), “Customer support” (26 reviews) and “Withdrawals” (24 reviews). The most common criticism concerns “Customer support” (8 reviews), “Deposits & payment methods” (7 reviews) and “Trust & licence” (6 reviews).

The countries players state most often are Brazil (8.6%), Germany (8.6%) and Finland (8.6%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Hold'N'Spin Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

Players consistently praise the diverse game selection, reliable payments, and helpful customer support. Verification processes appear to be a minor point of concern for a few users, though feedback remains limited.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2023
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay28%5
  • Account blocked17%3
  • Withdrawal refused17%3
  • Registration5.6%1
  • Bonus winnings confiscated5.6%1
  • Bonus not credited5.6%1
  • Deposit not credited5.6%1
  • Gambling limits5.6%1
  • Other problems11%2
Share of the 18 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal44%8
  • Account22%4
  • Bonus11%2
  • Deposit5.6%1
  • Other5.6%1
  • Responsible gambling5.6%1
  • Technical5.6%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved67%12
  • Unresolved33%6
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Hold'N'Spin Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Hold'N'Spin Casino against the market
MeasureHold'N'Spin CasinoAll brands
Complaints resolved67%59%
Average review rating3.933.44
Complaints per 100 reviews32.126.4
Share of “Withdrawal” complaints44%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
20222023
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars61%34
  • 4 stars16%9
  • 2 stars1.8%1
  • 1 star21%12
Share of 56 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games59%33
  • Customer support46%26
  • Withdrawals43%24
  • Website & app32%18
  • Bonuses29%16
  • Deposits & payment methods23%13
Share of the 56 reviews that name at least one aspect.reviews

Criticised

  • Customer support14%8
  • Deposits & payment methods13%7
  • Trust & licence11%6
  • Bonuses5.4%3
  • Website & app5.4%3
  • Withdrawals5.4%3
Share of the 56 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20222023
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Brazil8.6%6
  • Germany8.6%6
  • Finland8.6%6
  • Greece8.6%6
  • Ireland7.1%5
  • Poland7.1%5
  • Denmark5.7%4
  • Sweden5.7%4
  • Ukraine5.7%4
  • Switzerland4.3%3
  • Other countries30%21
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20231867%523.92
20220–4–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru1449–
Trustpilot–72.5 / 5
latestcasinobonuses.bet4––

Block 13

Latest complaints and reviews

The newest records about Hold'N'Spin Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Withdrawal delay

    Resolved

    Finland · Casino Guru

  • Complaint

    Withdrawal refused

    Unresolved

    Mexico · Casino Guru

  • Complaint

    Wrong calculation

    Resolved

    Bulgaria · Casino Guru

  • Review

    1.0 of 5 stars

    Denmark · Casino Guru

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot.

Questions about Hold'N'Spin Casino

Who owns Hold'N'Spin Casino?

Hold'N'Spin Casino is operated by SG International N.V. and runs under the SG International N.V. affiliate programme.

Is Hold'N'Spin Casino licensed?

Yes. Hold'N'Spin Casino holds a licence from Curacao Gaming Control Board.

When was Hold'N'Spin Casino founded?

Hold'N'Spin Casino launched in 2022. The site has since closed; its profile is kept for reference.

What do players say about Hold'N'Spin Casino?

Players have filed 18 complaints and written 56 reviews about Hold'N'Spin Casino. Players rate Hold'N'Spin Casino 2.5 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Hold'N'Spin Casino?

“Withdrawal delay” – 28% of the 18 complaints about Hold'N'Spin Casino with a labelled problem. Followed by “Account blocked” (17%) and “Withdrawal refused” (17%).

Do players report withdrawal problems at Hold'N'Spin Casino?

Withdrawals are the topic of 8 complaints about Hold'N'Spin Casino: 44% of the 18 with a topic. The most common withdrawal problem is “Withdrawal delay” (63% of them).

Does Hold'N'Spin Casino resolve player complaints?

67% of the 18 complaints about Hold'N'Spin Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Hold'N'Spin Casino is 1,260th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Hold'N'Spin Casino?

Praised most: “Games”, “Customer support” and “Withdrawals”. Criticised most: “Customer support”, “Deposits & payment methods” and “Trust & licence”. 77% of the rated reviews give four or five stars, and 23% give one or two.

Where do Hold'N'Spin Casino’s players come from?

The countries named most often in complaints and reviews about Hold'N'Spin Casino are Brazil (8.6%), Germany (8.6%) and Finland (8.6%).