Casino profile

GoldenPark Casino

Player complaints and reviews about GoldenPark Casino, plus its operator (Azartia Games S.A.), licences and welcome offers.

goldenpark.pt

Capture of the GoldenPark Casino website

About

GoldenPark Casino belongs to the Azartia Games S.A. affiliate programme. The site launched in 2023. It holds a licence from Portuguese Gambling Regulation and Inspection Service. The interface is in Portuguese. One account currency is listed: Euros.

GoldenPark Casino is listed in one market, Portugal.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Player Intelligence

118 records

What players report about GoldenPark Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

71% resolved, of those with a known outcome

Total reviews

111

Across all review sites

Player rating

3.0 / 5

Trustpilot 3.0

GEO markets

Countries stated on 100% of records

GoldenPark Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about GoldenPark Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 7 complaints and 111 reviews about GoldenPark Casino on 2 sites. In the 12 months to October 20, 2026, they filed no complaints and posted 8 reviews. Reviews are down 91% on the 12 months before (93).

Reviewers give GoldenPark Casino 3.37 out of 5 on average over 111 rated reviews, against 3.46 across all brands. 58% of the ratings are four or five stars, and 36% are one or two. The review sites’ own scores average 3.0 out of 5 on one site. By that score, GoldenPark Casino ranks 2,429th of 4,260 rated casinos. Reviewers most often praise “Games” (17 reviews), “Bonuses” (14 reviews) and “Withdrawals” (14 reviews). The most common criticism concerns “Withdrawals” (19 reviews), “Bonuses” (17 reviews) and “Fairness & RTP” (14 reviews).

The countries players state most often are Portugal (94%) and Spain (5.9%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to October 20, 2026. “All brands” covers the 11,764 brands Player Intelligence tracks.

Ask the AI analyst about GoldenPark Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

202320242025

Complaints count

Period	Value
2023	3
2024	3
2025	1

Block 02

Complaint categories

Withdrawal43%3
KYC / verification29%2
Deposit14%1
Responsible gambling14%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved71%5
Unresolved29%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2023202420252026

Reviews count

Period	Value
2023	4
2024	6
2025	94
2026	7

Block 05

Review stars

How the rated reviews split by star.

5 stars42%47
4 stars15%17
3 stars6.3%7
2 stars9%10
1 star27%30

Share of 111 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games19%17
Bonuses15%14
Withdrawals15%14
Website & app13%12
Fairness & RTP8.8%8
Customer support7.7%7

Share of the 91 reviews that name at least one aspect.reviews

Criticised

Withdrawals21%19
Bonuses19%17
Fairness & RTP15%14
Games11%10
KYC / verification8.8%8
Customer support7.7%7

Share of the 91 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

1.25

3.57

2.14

2023202420252026

Rating history

Period	Value
2023	1.25
2024	3
2025	3.57
2026	2.14

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Portugal94%111
Spain5.9%7

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	7	–
2025	1	–	94	3.57
2024	3	–	6	–
2023	3	–	4	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	107	3.0 / 5
Casino Guru	7	4	–

Block 11

Latest complaints and reviews

The newest records about GoldenPark Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 5, 2026
1.0 of 5 stars
Portugal · Trustpilot
ReviewSep 19, 2026
1.0 of 5 stars
Portugal · Trustpilot
ComplaintMay 1, 2025
Verification delay
Resolved
Portugal · Casino Guru
ComplaintAug 30, 2024
Self-exclusion
Unresolved
Portugal · Casino Guru
ComplaintMay 31, 2024
Withdrawal refused
Resolved
Portugal · Casino Guru

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot.

Questions about GoldenPark Casino

Who owns GoldenPark Casino?

GoldenPark Casino is operated by Azartia Games S.A. and runs under the Azartia Games S.A. affiliate programme.

Is GoldenPark Casino licensed?

Yes. GoldenPark Casino holds a licence from Portuguese Gambling Regulation and Inspection Service.

When was GoldenPark Casino founded?

GoldenPark Casino launched in 2023.

Which currencies does GoldenPark Casino accept?

The one currency listed for GoldenPark Casino is Euros. Its site is available in one language: Portuguese.

Which countries is GoldenPark Casino available in?

GoldenPark Casino is listed in 1 market: Portugal.

What do players say about GoldenPark Casino?

Players have filed 7 complaints and written 111 reviews about GoldenPark Casino. Players rate GoldenPark Casino 3.0 out of 5 on average on the 1 site that publishes a rating.

What do players like and dislike about GoldenPark Casino?

Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Withdrawals”, “Bonuses” and “Fairness & RTP”. 58% of the rated reviews give four or five stars, and 36% give one or two.