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Casino profile

Gioo Casino

Player complaints and reviews about Gioo Casino, plus its operator (Rampa Partners), licences and welcome offers.

gioocasino.com
Capture of the Gioo Casino website

About

Gioo Casino belongs to the Rampa Partners affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2021. It holds a licence from Malta Gaming Authority. The interface is available in 6 languages, including English, German, Finnish, Polish. 9 account currencies are listed, including Euros, US dollars, Canadian dollars, New Zealand dollars.

Player Intelligence

56 records

What players report about Gioo Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

34

94% resolved, of those with a known outcome

Total reviews

22

Across all review sites

Player rating

3.28 / 5

Trustpilot 3.7 · AskGamblers 2.85

GEO markets

11

Countries stated on 50% of records

Gioo Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Gioo Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 34 complaints and 22 reviews about Gioo Casino on 4 sites.

The problem players report most often is “Withdrawal delay”: 31% of the 32 complaints with a labelled problem. Next come “Documents rejected or requested again” (13%) and “Deposit not credited” (9.4%). Complaints about “Withdrawal” make up 41% of those with a topic, against 29% across all brands.

Of the 34 complaints with a known outcome, 94% were resolved, against 59% across all brands. That puts Gioo Casino 202nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Gioo Casino 2.45 out of 5 on average over 22 rated reviews, against 3.44 across all brands. 41% of the ratings are four or five stars, and 55% are one or two. The review sites’ own scores average 3.28 out of 5 across 2 sites. By that score, Gioo Casino ranks 1,967th of 4,286 rated casinos. Reviewers most often praise “Games” (8 reviews), “Bonuses” (7 reviews) and “Withdrawals” (5 reviews). The most common criticism concerns “Bonuses” (7 reviews), “Customer support” (6 reviews) and “Deposits & payment methods” (5 reviews).

The countries players state most often are Germany (29%), Netherlands (21%) and Austria (14%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Gioo Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2021202220232024
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay31%10
  • Documents rejected or requested again13%4
  • Deposit not credited9.4%3
  • Withdrawal refused9.4%3
  • Bonus not credited6.3%2
  • Verification delay6.3%2
  • Account closed3.1%1
  • Deposit refund3.1%1
  • Other problems19%6
Share of the 32 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal41%14
  • KYC / verification24%8
  • Deposit12%4
  • Bonus5.9%2
  • Technical5.9%2
  • Account2.9%1
  • Other2.9%1
  • Payments & refunds2.9%1
  • Responsible gambling2.9%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved94%32
  • Unresolved5.9%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Gioo Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Gioo Casino against the market
MeasureGioo CasinoAll brands
Complaints resolved94%59%
Average review rating2.453.44
Complaints per 100 reviews154.526.4
Share of “Withdrawal” complaints41%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
2021202220232024
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars14%3
  • 4 stars27%6
  • 3 stars4.5%1
  • 2 stars9.1%2
  • 1 star45%10
Share of 22 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games36%8
  • Bonuses32%7
  • Withdrawals23%5
  • Website & app18%4
  • Deposits & payment methods14%3
  • Customer support14%3
Share of the 22 reviews that name at least one aspect.reviews

Criticised

  • Bonuses32%7
  • Customer support27%6
  • Deposits & payment methods23%5
  • Trust & licence23%5
  • Withdrawals23%5
  • KYC / verification18%4
Share of the 22 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
2021202220232024
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany29%8
  • Netherlands21%6
  • Austria14%4
  • Canada7.1%2
  • Denmark7.1%2
  • Sweden7.1%2
  • Hungary3.6%1
  • Montenegro3.6%1
  • New Zealand3.6%1
  • Taiwan3.6%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20242–1–
20235–3–
20221593%8–
20211292%10–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
CasinoReviews18––
Casino Guru125–
AskGamblers472.85 / 5
Trustpilot–103.7 / 5

Block 13

Latest complaints and reviews

The newest records about Gioo Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Complaint

    Account closed

    Resolved

    Netherlands · Casino Guru

  • Review

    5.0 of 5 stars

    Denmark · Trustpilot

  • Complaint

    Deposit refund

    Resolved
  • Review

    5.0 of 5 stars

    Austria · Casino Guru

  • Complaint

    Deposit not credited

    Resolved

    Poland · CasinoReviews

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Gioo Casino

Who owns Gioo Casino?

Gioo Casino is operated by N1 Interactive Ltd. Casinos and runs under the Rampa Partners affiliate programme.

Is Gioo Casino licensed?

Yes. Gioo Casino holds a licence from Malta Gaming Authority.

When was Gioo Casino founded?

Gioo Casino launched in 2021. The site has since closed; its profile is kept for reference.

Which currencies does Gioo Casino accept?

Currencies listed for Gioo Casino: Euros, US dollars, Canadian dollars, New Zealand dollars, Polish zlotys, Japanese yen, Indian rupees, Hungarian forints and 1 more. Its site is available in 6 languages: English, German, Finnish, Polish and 2 more.

What do players say about Gioo Casino?

Players have filed 34 complaints and written 22 reviews about Gioo Casino. Players rate Gioo Casino 3.28 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Gioo Casino?

“Withdrawal delay” – 31% of the 32 complaints about Gioo Casino with a labelled problem. Followed by “Documents rejected or requested again” (13%) and “Deposit not credited” (9.4%).

Do players report withdrawal problems at Gioo Casino?

Withdrawals are the topic of 14 complaints about Gioo Casino: 41% of the 34 with a topic. The most common withdrawal problem is “Withdrawal delay” (71% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Gioo Casino resolve player complaints?

94% of the 34 complaints about Gioo Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Gioo Casino is 202nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Gioo Casino?

Praised most: “Games”, “Bonuses” and “Withdrawals”. Criticised most: “Bonuses”, “Customer support” and “Deposits & payment methods”. 41% of the rated reviews give four or five stars, and 55% give one or two.

Where do Gioo Casino’s players come from?

The countries named most often in complaints and reviews about Gioo Casino are Germany (29%), Netherlands (21%) and Austria (14%).