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Casino profile

Dolly Casino

Player complaints and reviews about Dolly Casino, plus its operator (Kong Affiliates), licences and welcome offers.

dollycasino.com
Capture of the Dolly Casino website

About

Dolly Casino belongs to the Kong Affiliates affiliate programme. The site launched in 2021. It holds a licence from Costa Rica Gambling. The interface is available in 11 languages, including English, German, French, Italian. 15 account currencies are listed, including Euros, US dollars, Canadian dollars, New Zealand dollars. We list 6 welcome offers.

Dolly Casino is listed in 16 markets, among them Canada, Germany, France and Belgium. On the Dolly Casino site for Canada, we found 3 tournaments and a loyalty programme with 5 tiers. In Canada, Dolly Casino accepts 5 payment methods, among them Cryptocurrencies, Interac, MiFinity and Neteller. Its crypto options cover 11 coins, including USDT, Bitcoin Cash, Bitcoin and Ethereum. The minimum deposit in $ is 15, the maximum 10,000.

Markets

This brand is listed in 16 markets. Pick one to see what it offers there.

Welcome bonuses

6 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Tournaments

3 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Loyalty programme

5 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

  1. 1

    Niveau 1

    Promotions sur le site
    Accès au clavardage en direct 24/7

  2. 2

    Niveau 2

    Promotions sur le site
    Accès au clavardage en direct 24/7

  3. 3

    Niveau 3

    Offres personnalisées
    Limites de retrait plus élevées
    Remise en argent

  4. 4

    Niveau 4

    Offres personnalisées
    Limites de retrait plus élevées
    Remise en argent
    Gestionnaire VIP personnel

  5. 5

    Niveau 5

    Offres personnalisées
    Limites de retrait plus élevées
    Remise en argent
    Gestionnaire VIP personnel

Payment methods

19 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

$

  • USDTERC20

    Cryptocurrency

    20 – 8000

  • Bitcoin Cash

    Cryptocurrency

    20 – 8000

  • USDTSolana

    Cryptocurrency

    20 – 8000

  • USDTBEP20

    Cryptocurrency

    20 – 8000

  • USDTTRC20

    Cryptocurrency

    20 – 8000

  • Bitcoin

    Cryptocurrency

    45 – 10000

  • Ethereum

    Cryptocurrency

    20 – 8000

  • Litecoin

    Cryptocurrency

    20 – 8000

  • Tron

    Cryptocurrency

    20 – 8000

  • USDC

    Cryptocurrency

    20 – 8000

  • BNB

    Cryptocurrency

    20 – 8000

  • Dogecoin

    Cryptocurrency

    20 – 7800

  • Solana

    Cryptocurrency

    20 – 8000

  • USDCSolana

    Cryptocurrency

    20 – 8000

  • Cardano

    Cryptocurrency

    20 – 8000

  • Interac

    Bank transfer

    20 – 10000

  • MiFinity

    E-wallet

    15 – 3750

  • Neteller

    E-wallet

    20 – 7800

  • Pay by Card

    Card

    20 – 4000

Player Intelligence

163 records

What players report about Dolly Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

52

96% resolved, of those with a known outcome

Total reviews

111

Across all review sites

Player rating

1.5 / 5

Trustpilot 2.0 · AskGamblers 1.0

GEO markets

20

Countries stated on 82% of records

Dolly Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Dolly Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 52 complaints and 111 reviews about Dolly Casino on 3 sites. In the 12 months to November 5, 2026, they filed 10 complaints and posted 29 reviews. That is 23% fewer complaints than in the 12 months before (13). Reviews are down 28% on the 12 months before (40). The average review rating fell from 2.1 to 2.07 out of 5 year on year. Of the complaints with a known outcome, 90% were resolved in the last 12 months, against 100% in the 12 months before.

The problem players report most often is “Withdrawal delay”: 43% of the 49 complaints with a labelled problem. Next come “Withdrawal refused” (8.2%) and “Self-exclusion” (6.1%). Complaints about “Withdrawal” make up 50% of those with a topic, against 29% across all brands.

Of the 52 complaints with a known outcome, 96% were resolved, against 59% across all brands. That puts Dolly Casino 132nd of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 100%.

Reviewers give Dolly Casino 1.9 out of 5 on average over 101 rated reviews, against 3.44 across all brands. 21% of the ratings are four or five stars, and 75% are one or two. The review sites’ own scores average 1.5 out of 5 across 2 sites. By that score, Dolly Casino ranks 4,025th of 4,286 rated casinos. Reviewers most often praise “Games” (17 reviews), “Customer support” (14 reviews) and “Withdrawals” (11 reviews). The most common criticism concerns “Withdrawals” (55 reviews), “Customer support” (38 reviews) and “Trust & licence” (18 reviews).

The countries players state most often are Australia (30%), Italy (23%) and Germany (10%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,915 brands Player Intelligence tracks.

Ask the AI analyst about Dolly Casino: one market, one period, a payment method or a comparison with another brand.

AI-generated summary of player reviews

The game selection appears to be a highlight for many, though feedback is not overwhelmingly positive. Payments and customer support, however, generate more negative comments than positive ones.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay43%21
  • Withdrawal refused8.2%4
  • Self-exclusion6.1%3
  • Game malfunction6.1%3
  • Account blocked4.1%2
  • Account not closed on request4.1%2
  • Deposit not credited4.1%2
  • Documents rejected or requested again4.1%2
  • Other problems20%10
Share of the 49 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal50%26
  • Account9.6%5
  • Technical9.6%5
  • Responsible gambling7.7%4
  • Deposit5.8%3
  • KYC / verification5.8%3
  • Bonus3.8%2
  • Other3.8%2
  • Payments & refunds3.8%2
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved96%50
  • Unresolved3.8%2
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Dolly Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Dolly Casino against the market
MeasureDolly CasinoAll brands
Complaints resolved96%59%
Average review rating1.93.44
Complaints per 100 reviews46.826.4
Share of “Withdrawal” complaints50%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars17%17
  • 4 stars4%4
  • 3 stars4%4
  • 2 stars5.9%6
  • 1 star69%70
Share of 101 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games16%17
  • Customer support13%14
  • Withdrawals10%11
  • Bonuses9.5%10
  • Website & app9.5%10
  • Deposits & payment methods4.8%5
Share of the 105 reviews that name at least one aspect.reviews

Criticised

  • Withdrawals52%55
  • Customer support36%38
  • Trust & licence17%18
  • Bonuses16%17
  • Account9.5%10
  • Fairness & RTP7.6%8
Share of the 105 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
20222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Australia30%40
  • Italy23%31
  • Germany10%14
  • Canada9%12
  • Switzerland6%8
  • Poland3.7%5
  • Hungary3%4
  • New Zealand3%4
  • Greece2.2%3
  • Czechia1.5%2
  • Other countries8.2%11
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20269–221.95
202517100%352.07
202412100%281.73
20234–10–
20229–14–
20210–2–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–842.0 / 5
Casino Guru3820–
AskGamblers1471.0 / 5

Block 13

Latest complaints and reviews

The newest records about Dolly Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    5.0 of 5 stars

    Portugal · Trustpilot

  • Review

    1.0 of 5 stars

    Philippines · Trustpilot

  • Complaint

    Game malfunction

    Resolved

    Italy · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Czechia · AskGamblers

  • Complaint

    Withdrawal delay

    Resolved

1 player record in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about Dolly Casino

Who owns Dolly Casino?

Dolly Casino is operated by 3-102-943563 SRL and runs under the Kong Affiliates affiliate programme.

Is Dolly Casino licensed?

Yes. Dolly Casino holds a licence from Costa Rica Gambling.

When was Dolly Casino founded?

Dolly Casino launched in 2021.

Which currencies does Dolly Casino accept?

Currencies listed for Dolly Casino: Euros, US dollars, Canadian dollars, New Zealand dollars, Norwegian kroner, Hungarian forints, Polish zlotys, Indian rupees and 7 more. Its site is available in 11 languages: English, German, French, Italian and 7 more.

What welcome bonuses does Dolly Casino offer?

6 welcome offers are listed for Dolly Casino. The first on the list is “100% up to €750 + 200 Free spins, 1st Deposit at Dolly Casino”, with a 35× wagering requirement.

Which countries is Dolly Casino available in?

Dolly Casino is listed in 16 markets: Austria, Belgium, Brazil, Canada, Czechia, Finland, France, Germany and 8 more.

Which payment methods does Dolly Casino accept in Canada?

The Dolly Casino cashier for Canada lists 5 payment methods: Cryptocurrencies, Interac, MiFinity, Neteller, Pay by Card. For crypto, it takes 11 coins: USDT, Bitcoin Cash, Bitcoin, Ethereum and 7 more.

What are the deposit limits at Dolly Casino in Canada?

Deposits in $ run from 15 to 10,000 per transaction. The lowest minimum, 15 $, is via MiFinity. The highest maximum, 10,000 $, is via Cryptocurrencies.

Does Dolly Casino run tournaments and a loyalty programme in Canada?

Yes. The Dolly Casino site for Canada lists 3 tournaments. Its loyalty programme for Canada has 5 tiers.

What do players say about Dolly Casino?

Players have filed 52 complaints and written 111 reviews about Dolly Casino. Players rate Dolly Casino 1.5 out of 5 on average across the 2 sites that publish one.

What do players complain about most at Dolly Casino?

“Withdrawal delay” – 43% of the 49 complaints about Dolly Casino with a labelled problem. Followed by “Withdrawal refused” (8.2%) and “Self-exclusion” (6.1%).

Do players report withdrawal problems at Dolly Casino?

Withdrawals are the topic of 26 complaints about Dolly Casino: 50% of the 52 with a topic. The most common withdrawal problem is “Withdrawal delay” (81% of them). Of the withdrawal complaints with a known outcome, 100% were resolved.

Does Dolly Casino resolve player complaints?

96% of the 52 complaints about Dolly Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Dolly Casino is 132nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Dolly Casino?

Praised most: “Games”, “Customer support” and “Withdrawals”. Criticised most: “Withdrawals”, “Customer support” and “Trust & licence”. 21% of the rated reviews give four or five stars, and 75% give one or two.

How many complaints has Dolly Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 10 complaints about Dolly Casino. That is 23% fewer than in the 12 months before, when there were 13.

Where do Dolly Casino’s players come from?

The countries named most often in complaints and reviews about Dolly Casino are Australia (30%), Italy (23%) and Germany (10%).