Casino profile

Castle Casino

Player complaints and reviews about Castle Casino, plus its operator (Castle Affiliates), licences and welcome offers.

About

Castle Casino belongs to the Castle Affiliates affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2010. It holds a licence from Costa Rica Gambling. The interface is available in 11 languages, including Czech, Danish, Dutch, English. 3 account currencies are listed: Euros, British pounds sterling, US dollars.

Player Intelligence

28 records

What players report about Castle Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

50% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.68 / 5

AskGamblers 2.95 · Tribuna 4.4

GEO markets

Countries stated on 3.6% of records

Castle Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Castle Casino, the way Player Intelligence PRO computes it.

Since 2013, players have posted 6 complaints and 22 reviews about Castle Casino on 3 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 13 reviews.

Reviewers give Castle Casino 2.88 out of 5 on average over 20 rated reviews, against 3.44 across all brands. 20% of the ratings are four or five stars, and 30% are one or two. The review sites’ own scores average 3.68 out of 5 across 2 sites. By that score, Castle Casino ranks 1,358th of 4,287 rated casinos. Reviewers most often praise “Bonuses” (8 reviews), “Games” (6 reviews) and “Customer support” (5 reviews). The most common criticism concerns “Withdrawals” (9 reviews) and “Customer support” (5 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,908 brands Player Intelligence tracks.

Ask the AI analyst about Castle Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201320142015

Complaints count

Period	Value
2013	1
2014	3
2015	2

Block 02

Complaint categories

Bonus33%2
Withdrawal33%2
Account17%1
Other17%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved50%3
Unresolved50%3

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20132014201520162017201820192020202120222023202420252026

Reviews count

Period	Value
2013	2
2014	3
2015	2
2016	1
2017	0
2018	0
2019	0
2020	0
2021	0
2022	0
2023	0
2024	1
2025	2
2026	11

Block 05

Review stars

How the rated reviews split by star.

5 stars15%3
4 stars5%1
3 stars50%10
2 stars20%4
1 star10%2

Share of 20 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Bonuses40%8
Games30%6
Customer support25%5
Withdrawals15%3
Website & app10%2
Deposits & payment methods5%1

Share of the 20 reviews that name at least one aspect.reviews

Criticised

Withdrawals45%9
Customer support25%5
Bonuses10%2
Fairness & RTP10%2
Account5%1
KYC / verification5%1

Share of the 20 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.5

0.5

2.63

2014201520162017201820192020202120222023202420252026

Rating history

Period	Value
2014	4.5
2015	3
2016	0.5
2017	0
2018	0
2019	0
2020	0
2021	0
2022	0
2023	0
2024	0.5
2025	4
2026	2.63

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom100%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	11	–
2025	0	–	2	–
2024	0	–	1	–
2016	0	–	1	–
2015	2	–	2	–
2014	3	–	3	–
2013	1	–	2	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	4	9	2.95 / 5
Tribuna	–	13	4.4 / 5
CasinoReviews	2	–	–

Block 11

Latest complaints and reviews

The newest records about Castle Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 30, 2026
2.0 of 5 stars
Tribuna
ReviewOct 14, 2026
3.0 of 5 stars
Tribuna
ReviewOct 6, 2026
2.0 of 5 stars
Tribuna
ComplaintMar 4, 2015
Bonus winnings confiscated
Resolved
CasinoReviews
ComplaintOct 2, 2013
Winnings voided
Unresolved
CasinoReviews

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers, Tribuna.

Questions about Castle Casino

Which affiliate programme runs Castle Casino?

Castle Casino runs under the Castle Affiliates affiliate programme.

Is Castle Casino licensed?

Yes. Castle Casino holds a licence from Costa Rica Gambling.

When was Castle Casino founded?

Castle Casino launched in 2010. The site has since closed; its profile is kept for reference.

Which currencies does Castle Casino accept?

Currencies listed for Castle Casino: Euros, British pounds sterling, US dollars. Its site is available in 11 languages: Czech, Danish, Dutch, English and 7 more.

What do players say about Castle Casino?

Players have filed 6 complaints and written 22 reviews about Castle Casino. Players rate Castle Casino 3.68 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about Castle Casino?

Praised most: “Bonuses”, “Games” and “Customer support”. Criticised most: “Withdrawals” and “Customer support”. 20% of the rated reviews give four or five stars, and 30% give one or two.