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Casino profile

Bitkingz Casino

Player complaints and reviews about Bitkingz Casino, plus its operator (Wolfpack Partners), licences and welcome offers.

bitkingz.com
bitkingz.com
Capture of the Bitkingz Casino website

Profile

Website
bitkingz.com
Established
2020
Operator
Wolfpack Partnersaffiliate programme
Company
Novatrix SRL
Licences
Languages
  • English
  • German
  • French
  • Arabic
  • Portuguese
  • Norwegian
Currencies
  • Euros
  • US dollars
  • Canadian dollars
  • Norwegian kroner
  • New Zealand dollars
  • Polish zlotys
  • Russian rubles
  • Japanese yen
  • Brazilian reals
  • Indian rupees
  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Tether
  • Litecoin
  • Dogecoin
  • Australian dollars
  • Ripple Show more

About

Bitkingz Casino belongs to the Wolfpack Partners affiliate programme. The site launched in 2020. It holds a licence from Tobique Gaming Commission. The interface is available in 6 languages, including English, German, French, Arabic. 18 account currencies are listed, including Euros, US dollars, Canadian dollars, Norwegian kroner. We list 14 welcome offers.

Bitkingz Casino is listed in 13 markets, among them Canada, Germany, France and Belgium. On the Bitkingz Casino site for United Arab Emirates, we found 1 promotion. The registration form for United Arab Emirates has 6 fields; the required ones include e-mail, password and phone.

Markets

This brand is listed in 13 markets. Pick one to see what it offers there.

Welcome bonuses

14 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

1 entry

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Sign-up requirements

6 fields

Read straight off the casino’s own registration form in this market. Regulators differ, so the same brand asks a German player for less than a Brazilian one.

Registration

  1. E-mailrequired
  2. Passwordrequired
  3. Country code
  4. Phonerequired
  5. Country
  6. Currency

Player Intelligence

2,073 records

What players report about Bitkingz Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

91

88% resolved, of those with a known outcome

Total reviews

1,982

Across all review sites

Player rating

3.67 / 5

AskGamblers 4.6 · Trustpilot 2.4 · Tribuna 4.0

GEO markets

32

Countries stated on 9.2% of records

Bitkingz Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Bitkingz Casino, the way Player Intelligence PRO computes it.

Since 2020, players have posted 91 complaints and 1,982 reviews about Bitkingz Casino on 7 sites. In the 12 months to November 5, 2026, they filed 8 complaints and posted 363 reviews. That is 58% fewer complaints than in the 12 months before (19). Reviews are up 1,550% on the 12 months before (22). The average review rating rose from 1.95 to 4.34 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 21% of the 85 complaints with a labelled problem. Next come “Withdrawal refused” (18%) and “Deposit not credited” (14%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.

Of the 91 complaints with a known outcome, 88% were resolved, against 59% across all brands. That puts Bitkingz Casino 498th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 93%.

Reviewers give Bitkingz Casino 4.46 out of 5 on average over 1,973 rated reviews, against 3.44 across all brands. 91% of the ratings are four or five stars, and 5.2% are one or two. The review sites’ own scores average 3.67 out of 5 across 3 sites. By that score, Bitkingz Casino ranks 1,371st of 4,286 rated casinos. Reviewers most often praise “Games” (1,452 reviews), “Customer support” (1,109 reviews) and “Bonuses” (897 reviews). The most common criticism concerns “Bonuses” (246 reviews), “Withdrawals” (141 reviews) and “Website & app” (121 reviews).

The countries players state most often are Germany (23%), Russia (11%) and Canada (11%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Bitkingz Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciate the wide variety of games available and the user-friendly interface that makes navigation easy. Many also commend the fast withdrawals and generous bonuses offered by the casino.

Players express dissatisfaction with the limited number of no-deposit bonuses and the sometimes slow verification process for withdrawals. Some have also noted issues with customer support, particularly when encountering unhelpful agents.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2020202120222023202420252026
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay21%18
  • Withdrawal refused18%15
  • Deposit not credited14%12
  • Documents rejected or requested again9.4%8
  • Bonus not credited8.2%7
  • Account blocked7.1%6
  • Bonus winnings confiscated7.1%6
  • Withdrawal limits3.5%3
  • Other problems12%10
Share of the 85 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal44%40
  • Bonus17%15
  • Deposit13%12
  • KYC / verification10%9
  • Account7.8%7
  • Other2.2%2
  • Payments & refunds2.2%2
  • Responsible gambling2.2%2
  • Technical1.1%1
Share of complaints with a category. 1 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

  • Resolved88%80
  • Unresolved12%11
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Bitkingz Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Bitkingz Casino against the market
MeasureBitkingz CasinoAll brands
Complaints resolved88%59%
Average review rating4.463.44
Complaints per 100 reviews4.626.4
Share of “Withdrawal” complaints44%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars75%1,483
  • 4 stars16%319
  • 3 stars3.5%69
  • 2 stars1%20
  • 1 star4.2%82
Share of 1,973 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Games74%1,452
  • Customer support57%1,109
  • Bonuses46%897
  • Website & app41%800
  • Withdrawals35%678
  • Deposits & payment methods26%505
Share of the 1,962 reviews that name at least one aspect.reviews

Criticised

  • Bonuses13%246
  • Withdrawals7.2%141
  • Website & app6.2%121
  • Games6%118
  • Deposits & payment methods5.9%116
  • Customer support5.2%103
Share of the 1,962 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Germany23%44
  • Russia11%21
  • Canada11%20
  • Norway8.9%17
  • Austria6.8%13
  • Australia5.3%10
  • Denmark3.7%7
  • United States3.7%7
  • Switzerland3.2%6
  • Brazil2.6%5
  • Other countries21%40
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20265–3544.36
20252186%2164.41
20242886%8944.57
20231292%1574.22
20228–2254.44
20211587%1364.43
20202–0–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
AskGamblers181,8434.6 / 5
Casino Guru6227–
Trustpilot–712.4 / 5
latestcasinobonuses.bet527–
Tribuna–144.0 / 5
CasinoReviews4––
Casinomeister2––

Block 13

Latest complaints and reviews

The newest records about Bitkingz Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

15 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from AskGamblers, Trustpilot, Tribuna.

Questions about Bitkingz Casino

Who owns Bitkingz Casino?

Bitkingz Casino is operated by Novatrix SRL and runs under the Wolfpack Partners affiliate programme.

Is Bitkingz Casino licensed?

Yes. Bitkingz Casino holds a licence from Tobique Gaming Commission.

When was Bitkingz Casino founded?

Bitkingz Casino launched in 2020.

Which currencies does Bitkingz Casino accept?

Currencies listed for Bitkingz Casino: Euros, US dollars, Canadian dollars, Norwegian kroner, New Zealand dollars, Polish zlotys, Russian rubles, Japanese yen and 10 more. Its site is available in 6 languages: English, German, French, Arabic and 2 more.

What welcome bonuses does Bitkingz Casino offer?

14 welcome offers are listed for Bitkingz Casino. The first on the list is “200% up to €200 + 200 Free Spins at Bitkingz Casino”, with a 45× wagering requirement.

Which countries is Bitkingz Casino available in?

Bitkingz Casino is listed in 13 markets: Australia, Austria, Belgium, Brazil, Canada, France, Germany, India and 5 more.

What bonuses and promotions does Bitkingz Casino run in United Arab Emirates?

We read 1 live offer for United Arab Emirates on the Bitkingz Casino site itself.

What does Bitkingz Casino ask for at registration in United Arab Emirates?

The Bitkingz Casino registration form for United Arab Emirates has 6 fields: e-mail, password, country code, phone, country, currency. Marked as required: e-mail, password, phone.

What do players say about Bitkingz Casino?

Players have filed 91 complaints and written 1,982 reviews about Bitkingz Casino. Players rate Bitkingz Casino 3.67 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Bitkingz Casino?

“Withdrawal delay” – 21% of the 85 complaints about Bitkingz Casino with a labelled problem. Followed by “Withdrawal refused” (18%) and “Deposit not credited” (14%).

Do players report withdrawal problems at Bitkingz Casino?

Withdrawals are the topic of 40 complaints about Bitkingz Casino: 44% of the 90 with a topic. The most common withdrawal problem is “Withdrawal delay” (45% of them). Of the withdrawal complaints with a known outcome, 93% were resolved.

Does Bitkingz Casino resolve player complaints?

88% of the 91 complaints about Bitkingz Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Bitkingz Casino is 498th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Bitkingz Casino?

Praised most: “Games”, “Customer support” and “Bonuses”. Criticised most: “Bonuses”, “Withdrawals” and “Website & app”. 91% of the rated reviews give four or five stars, and 5.2% give one or two.

How many complaints has Bitkingz Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed 8 complaints about Bitkingz Casino. That is 58% fewer than in the 12 months before, when there were 19.

Where do Bitkingz Casino’s players come from?

The countries named most often in complaints and reviews about Bitkingz Casino are Germany (23%), Russia (11%) and Canada (11%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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