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Casino profile

BetMGM Casino USA

Player complaints and reviews about BetMGM Casino USA, plus its operator (BetMGM Partners), licences and welcome offers.

betmgm.com
betmgm.com
Capture of the BetMGM Casino USA website

Profile

Website
betmgm.com
Established
2018
Operator
BetMGM Partnersaffiliate programme
Company
BetMGM LLC
Licences
Languages
  • English
Currencies
  • US dollars

About

BetMGM Casino USA belongs to the BetMGM Partners affiliate programme. The site launched in 2018. It holds licences from Michigan Gaming Control Board, New Jersey Division of Gaming Enforcement, Pennsylvania Gaming Control Board. The interface is in English. One account currency is listed: US dollars. We list 2 welcome offers.

BetMGM Casino USA is listed in one market, United States. On the BetMGM Casino USA site for Finland, we found 13 promotions.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

2 offers

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

Promotions

13 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

Player Intelligence

1,895 records

What players report about BetMGM Casino USA on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

1

0% resolved, of those with a known outcome

Total reviews

1,894

Across all review sites

Player rating

3.05 / 5

Trustpilot 1.1 · AskGamblers 5.0

GEO markets

19

Countries stated on 100% of records

BetMGM Casino USA complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about BetMGM Casino USA, the way Player Intelligence PRO computes it.

Since 2021, players have posted 1 complaint and 1,894 reviews about BetMGM Casino USA on 2 sites. In the 12 months to November 4, 2026, they filed 1 complaint and posted 282 reviews. Reviews are down 44% on the 12 months before (505). The average review rating fell from 1.14 to 1.13 out of 5 year on year.

Reviewers give BetMGM Casino USA 1.21 out of 5 on average over 1,894 rated reviews, against 3.44 across all brands. 4.4% of the ratings are four or five stars, and 95% are one or two. The review sites’ own scores average 3.05 out of 5 across 2 sites. By that score, BetMGM Casino USA ranks 2,380th of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (79 reviews), “Bonuses” (35 reviews) and “Customer support” (23 reviews). The most common criticism concerns “Customer support” (699 reviews), “Bonuses” (512 reviews) and “Withdrawals” (469 reviews).

The countries players state most often are United States (43%), United Kingdom (28%) and Canada (19%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 4, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about BetMGM Casino USA: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Players appreciated the ease of navigation and the great promotions available for both new and existing players. Additionally, they found the withdrawal verification process straightforward and praised the fantastic live support.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
2026
Complaints count

Block 02

Complaint categories

  • Technical100%1
Share of complaints by category.complaints

Block 03

Complaint status

  • Unresolved100%1
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023202420252026
Reviews count

Block 05

Review stars

How the rated reviews split by star.

  • 5 stars3.4%65
  • 4 stars1%19
  • 3 stars0.8%16
  • 2 stars2.9%55
  • 1 star92%1,739
Share of 1,894 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals4.4%79
  • Bonuses1.9%35
  • Customer support1.3%23
  • Sportsbook1%18
  • Games0.9%16
  • Website & app0.9%16
Share of the 1,805 reviews that name at least one aspect.reviews

Criticised

  • Customer support39%699
  • Bonuses28%512
  • Withdrawals26%469
  • Fairness & RTP26%461
  • Account19%334
  • Trust & licence11%203
Share of the 1,805 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Period
Point at a bar to read it
202120222023202420252026
Rating history

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • United States43%822
  • United Kingdom28%534
  • Canada19%369
  • Netherlands4.9%93
  • Sweden3%56
  • Germany0.1%2
  • Spain0.1%2
  • Greece0.1%2
  • Ireland0.1%2
  • Thailand0.1%2
  • Other countries0.5%9
Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20261–2311.14
20250–4521.14
20240–6961.26
20230–4231.24
20220–891.3
20210–3–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Trustpilot–1,8931.1 / 5
AskGamblers115.0 / 5

Block 11

Latest complaints and reviews

The newest records about BetMGM Casino USA as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    United States · Trustpilot

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Review

    1.0 of 5 stars

    Canada · Trustpilot

  • Complaint

    Site or app problems

    Unresolved

    AskGamblers

17 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about BetMGM Casino USA

Who owns BetMGM Casino USA?

BetMGM Casino USA is operated by BetMGM LLC and runs under the BetMGM Partners affiliate programme.

Is BetMGM Casino USA licensed?

Yes. BetMGM Casino USA holds 3 licences: Michigan Gaming Control Board, New Jersey Division of Gaming Enforcement, Pennsylvania Gaming Control Board.

When was BetMGM Casino USA founded?

BetMGM Casino USA launched in 2018.

Which currencies does BetMGM Casino USA accept?

The one currency listed for BetMGM Casino USA is US dollars. Its site is available in one language: English.

What welcome bonuses does BetMGM Casino USA offer?

2 welcome offers are listed for BetMGM Casino USA. The first on the list is “BetMGM Casino USA: 100% up to $1000 + $25 on the House, Welcome Bonus”, with a 1× wagering requirement.

Which countries is BetMGM Casino USA available in?

BetMGM Casino USA is listed in 1 market: United States.

What bonuses and promotions does BetMGM Casino USA run in Finland?

We read 13 live offers for Finland on the BetMGM Casino USA site itself.

What do players say about BetMGM Casino USA?

Players have filed 1 complaint and written 1,894 reviews about BetMGM Casino USA. Players rate BetMGM Casino USA 3.05 out of 5 on average across the 2 sites that publish one.

What do players like and dislike about BetMGM Casino USA?

Praised most: “Withdrawals”, “Bonuses” and “Customer support”. Criticised most: “Customer support”, “Bonuses” and “Withdrawals”. 4.4% of the rated reviews give four or five stars, and 95% give one or two.

How many complaints has BetMGM Casino USA received in the last 12 months?

In the 12 months to November 4, 2026, players filed 1 complaint about BetMGM Casino USA.

Where do BetMGM Casino USA’s players come from?

The countries named most often in complaints and reviews about BetMGM Casino USA are United States (43%), United Kingdom (28%) and Canada (19%).

Screenshots

4 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.

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