Casino profile

21 Nova Casino

Player complaints and reviews about 21 Nova Casino, plus its operator (William Hill Affiliates), licences and welcome offers.

Closed21nova.co.uk

About

21 Nova Casino belongs to the William Hill Affiliates affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2006. It holds licences from Gibraltar Regulatory Authority, UK Gambling Commission. The interface is available in 7 languages, including English, Finnish, German, Japanese. 8 account currencies are listed, including Australian dollars, Canadian dollars, Euros, Norwegian kroner.

Player Intelligence

53 records

What players report about 21 Nova Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

54% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.25 / 5

AskGamblers 3.25

GEO markets

Countries stated on 15% of records

21 Nova Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about 21 Nova Casino, the way Player Intelligence PRO computes it.

Since 2012, players have posted 13 complaints and 40 reviews about 21 Nova Casino on 5 sites.

The problem players report most often is “Documents rejected or requested again”: 33% of the 12 complaints with a labelled problem. Next come “Refund” (17%) and “Withdrawal delay” (17%). Complaints about “Withdrawal” make up 38% of those with a topic, against 29% across all brands.

Of the 13 complaints with a known outcome, 54% were resolved, against 59% across all brands. That puts 21 Nova Casino 1,523rd of 1,917 casinos with at least 10 such complaints.

The review sites’ own scores average 3.25 out of 5 on one site. By that score, 21 Nova Casino ranks 1,981st of 4,286 rated casinos. Reviewers most often praise “Bonuses” (17 reviews), “Games” (15 reviews) and “Website & app” (11 reviews). The most common criticism concerns “Withdrawals” (13 reviews), “Customer support” (7 reviews) and “Bonuses” (5 reviews).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about 21 Nova Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

2012201320142015201620172018201920202021

Complaints count

Period	Value
2012	1
2013	0
2014	0
2015	4
2016	3
2017	2
2018	0
2019	0
2020	0
2021	3

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Documents rejected or requested again33%4
Refund17%2
Withdrawal delay17%2
Withdrawal refused17%2
Bonus winnings confiscated8.3%1
Self-exclusion8.3%1

Share of the 12 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal38%5
KYC / verification31%4
Payments & refunds15%2
Bonus7.7%1
Responsible gambling7.7%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved54%7
Unresolved46%6

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

21 Nova Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

21 Nova Casino against the market
Measure	21 Nova Casino	All brands
Complaints resolved	54%	59%
Average review rating	–	3.44
Complaints per 100 reviews	32.5	26.4
Share of “Withdrawal” complaints	38%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

201220132014201520162017

Reviews count

Period	Value
2012	6
2013	9
2014	7
2015	9
2016	7
2017	2

Block 07

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Bonuses49%17
Games43%15
Website & app31%11
Customer support23%8
Withdrawals14%5
Deposits & payment methods11%4

Share of the 35 reviews that name at least one aspect.reviews

Criticised

Withdrawals37%13
Customer support20%7
Bonuses14%5
Website & app14%5
Account8.6%3
Fairness & RTP8.6%3

Share of the 35 reviews that name at least one aspect.reviews

Block 08

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

4.25

3.31

3.36

3.5

2014201520162017

Rating history

Period	Value
2014	4.25
2015	3.31
2016	3.36
2017	3.5

Block 09

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Arab Emirates38%3
Finland38%3
United Kingdom13%1
Russia13%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 10

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2021	3	–	0	–
2017	2	–	2	–
2016	3	–	7	–
2015	4	–	9	–
2014	0	–	7	–
2013	0	–	9	–
2012	1	–	6	–

A dash means too little data for that year.

Block 11

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	6	33	3.25 / 5
latestcasinobonuses.bet	–	7	–
Casino Guru	3	–	–
CasinoReviews	3	–	–
Casinomeister	1	–	–

Block 12

Latest complaints and reviews

The newest records about 21 Nova Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintDec 10, 2021
Self-exclusion
Unresolved
Finland · Casino Guru
ComplaintMar 25, 2021
Withdrawal refused
Resolved
Finland · Casino Guru
ComplaintMar 7, 2021
Withdrawal delay
Resolved
Finland · Casino Guru
ReviewOct 26, 2016
5.0 of 5 stars
United Arab Emirates · latestcasinobonuses.bet
ReviewOct 25, 2016
5.0 of 5 stars
United Arab Emirates · latestcasinobonuses.bet

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers.

Questions about 21 Nova Casino

Who owns 21 Nova Casino?

21 Nova Casino is operated by WHG (International) Limited and runs under the William Hill Affiliates affiliate programme.

Is 21 Nova Casino licensed?

Yes. 21 Nova Casino holds 2 licences: Gibraltar Regulatory Authority, UK Gambling Commission.

When was 21 Nova Casino founded?

21 Nova Casino launched in 2006. The site has since closed; its profile is kept for reference.

Which currencies does 21 Nova Casino accept?

Currencies listed for 21 Nova Casino: Australian dollars, Canadian dollars, Euros, Norwegian kroner, British pounds sterling, Swiss francs, US dollars, Danish krone. Its site is available in 7 languages: English, Finnish, German, Japanese and 3 more.

What do players say about 21 Nova Casino?

Players have filed 13 complaints and written 40 reviews about 21 Nova Casino. Players rate 21 Nova Casino 3.25 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at 21 Nova Casino?

“Documents rejected or requested again” – 33% of the 12 complaints about 21 Nova Casino with a labelled problem. Followed by “Refund” (17%) and “Withdrawal delay” (17%).

Do players report withdrawal problems at 21 Nova Casino?

Withdrawals are the topic of 5 complaints about 21 Nova Casino: 38% of the 13 with a topic. The most common withdrawal problem is “Withdrawal delay” (40% of them).

Does 21 Nova Casino resolve player complaints?

54% of the 13 complaints about 21 Nova Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, 21 Nova Casino is 1,523rd. Open complaints and complaints closed without an outcome are left out.