Casino profile

XL Casino

Player complaints and reviews about XL Casino, plus its operator (United Commissions), licences and welcome offers.

About

XL Casino belongs to the United Commissions affiliate programme. The site launched in 2022. It holds a licence from UK Gambling Commission. The interface is in English. 2 account currencies are listed: British pounds sterling, Euros. We list one welcome offer.

XL Casino is listed in one market, United Kingdom.

Markets

This brand is listed in 1 market. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

50% up to £100 at XL Casino
Min deposit
£10
Wagering
10xb
Wagering applies to the bonus amount.

Player Intelligence

34 records

What players report about XL Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

80% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

3.8 / 5

Trustpilot 3.8

GEO markets

Countries stated on 100% of records

XL Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about XL Casino, the way Player Intelligence PRO computes it.

Since 2023, players have posted 5 complaints and 29 reviews about XL Casino on 2 sites. In the 12 months to November 5, 2026, they filed no complaints and posted 2 reviews. Reviews are down 83% on the 12 months before (12).

Reviewers give XL Casino 3.62 out of 5 on average over 29 rated reviews, against 3.44 across all brands. 66% of the ratings are four or five stars, and 34% are one or two. The review sites’ own scores average 3.8 out of 5 on one site. By that score, XL Casino ranks 1,088th of 4,286 rated casinos. Reviewers most often praise “Customer support” (16 reviews). The most common criticism concerns “Withdrawals” (7 reviews), “Account” (6 reviews) and “Customer support” (5 reviews).

Every record that states a country comes from United Kingdom.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about XL Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20232024

Complaints count

Period	Value
2023	4
2024	1

Block 02

Complaint categories

KYC / verification40%2
Withdrawal40%2
Account20%1

Share of complaints by category.complaints

Block 03

Complaint status

Resolved80%4
Unresolved20%1

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 04

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

2023202420252026

Reviews count

Period	Value
2023	2
2024	15
2025	10
2026	2

Block 05

Review stars

How the rated reviews split by star.

5 stars66%19
1 star34%10

Share of 29 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 06

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Customer support59%16
Bonuses7.4%2
Games3.7%1
Website & app3.7%1
Withdrawals3.7%1

Share of the 27 reviews that name at least one aspect.reviews

Criticised

Withdrawals26%7
Account22%6
Customer support19%5
Trust & licence11%3
Fairness & RTP7.4%2
KYC / verification7.4%2

Share of the 27 reviews that name at least one aspect.reviews

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

3.13

2023202420252026

Rating history

Period	Value
2023	1
2024	3.13
2025	5
2026	3

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United Kingdom100%34

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	0	–	2	–
2025	0	–	10	–
2024	1	–	15	–
2023	4	–	2	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	26	3.8 / 5
Casino Guru	5	3	–

Block 11

Latest complaints and reviews

The newest records about XL Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewMay 15, 2026
1.0 of 5 stars
United Kingdom · Trustpilot
ReviewFeb 3, 2026
5.0 of 5 stars
United Kingdom · Trustpilot
ComplaintNov 20, 2024
Account blocked
Resolved
United Kingdom · Casino Guru
ComplaintDec 10, 2023
Withdrawal refused
Unresolved
United Kingdom · Casino Guru
ComplaintOct 11, 2023
Verification delay
Resolved
United Kingdom · Casino Guru

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot.

Questions about XL Casino

Who owns XL Casino?

XL Casino is operated by Broadway Gaming Ireland DF Limited and runs under the United Commissions affiliate programme.

Is XL Casino licensed?

Yes. XL Casino holds a licence from UK Gambling Commission.

When was XL Casino founded?

XL Casino launched in 2022.

Which currencies does XL Casino accept?

Currencies listed for XL Casino: British pounds sterling, Euros. Its site is available in one language: English.

What welcome bonuses does XL Casino offer?

One welcome offer is listed for XL Casino. The first on the list is “50% up to £100 at XL Casino”, with a 10× wagering requirement.

Which countries is XL Casino available in?

XL Casino is listed in 1 market: United Kingdom.

What do players say about XL Casino?

Players have filed 5 complaints and written 29 reviews about XL Casino. Players rate XL Casino 3.8 out of 5 on average on the 1 site that publishes a rating.

What do players like and dislike about XL Casino?

Praised most: “Customer support”. Criticised most: “Withdrawals”, “Account” and “Customer support”. 66% of the rated reviews give four or five stars, and 34% give one or two.

How many complaints has XL Casino received in the last 12 months?

In the 12 months to November 5, 2026, players filed no complaints about XL Casino.

Where do XL Casino’s players come from?

Every complaint and review about XL Casino that states a country comes from United Kingdom.

Screenshots

2 pages

Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.

One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.