Up to 60% Rakeback
- Min deposit
- $5
- Wagering
- 1x deposit
Wagering applies to the deposit.
Casino profile
Winna Casino
Player complaints and reviews about Winna Casino, plus its operator (Winna Affiliates), licences and welcome offers.
winna.com
Profile
- Website
- winna.com
- Established
- 2025
- Operator
- Winna Affiliatesaffiliate programme
- Company
- GG GAMING SOCIEDAD DE RESPONSABILIDAD LIMITADA
- Licences
- Languages
- English
- Currencies
- Bitcoin
- Ethereum
- Tether
- USD Coin
- Litecoin
- Binance Coin
- TRON
- Dogecoin
- Ripple
About
Winna Casino belongs to the Winna Affiliates affiliate programme. The site launched in 2025. It holds a licence from Tobique Gaming Commission. The interface is in English. 9 account currencies are listed, including Bitcoin, Ethereum, Tether, USD Coin. We list one welcome offer.
Winna Casino is listed in one market, Austria. On the Winna Casino site for Canada, we found a loyalty programme with 1 tier.
Markets
This brand is listed in 1 market. Pick one to see what it offers there.
Welcome bonuses
1 offer
Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.
Loyalty programme
1 entry
Read from the casino's own pages. Terms change without notice – check them on the operator's site.
- 1
Click the Live Support button on Winna
Promo Offer
08.01.2026
MATCH YOUR VIP STATUS TO WINNA. COM
Winna VIP Match
Match Your VIP Status at Winna Crypto Casino
High-value players shouldn’t have to restart their progress when switching platforms. Winna’s VIP Match program allows you to transfer your existing VIP status from another casino and immediately unlock premium rewards, bonuses, and tailored benefits. What Is the Winna VIP Match Program? The Winna VIP Match is designed for players who already hold VIP status at another online casino and want equivalent recognition at Winna. Instead of starting from zero, your status is matched based on verified wagering activity–giving you immediate access to VIP-level rewards and features. VIP Match Requirements
To qualify for a VIP status match, you must meet all of the following conditions:
$1,000,000+ total wagered at another casino
(e.g. Stake, Stake.us, Shuffle, Roobet & more)
Minimum $100 deposit into your Winna account
Active access to your previous casino account to place a verification bet
How the VIP Match Process Works
Click the Live Support button on Winna
Select “VIP Match”
Follow the guided steps provided by support
Complete verification (including a live bet on your previous casino account)
Get instantly matched once all requirements are fulfilled
There is no waiting period–your VIP status is applied immediately after approval. Wager Target Bonus Options
After your VIP match is approved, you can choose one of five wager-based bonus tracks:
$2,000 bonus → $500,000 wagered
$4,000 bonus → $1,000,000 wagered
$10,000 bonus → $2,500,000 wagered
$40,000 bonus → $10,000,000 wagered
$100,000 bonus → $25,000,000 wagered
This system allows you to select a reward structure that matches your expected play volume. Not all games contribute equally toward your wager target:
Winna Originals: 25% contribution
Games with 98% – 99.1% RTP: 25% contribution
Games with 99.1% – 100% RTP: 10% contribution
All other games: 100% contribution
This ensures fair bonus progression based on game type and risk level. Important Time Limits & Conditions
VIP Match benefits are time-sensitive:
All VIP benefits and wager targets are valid for 30 days after approval
You must reach at least Platinum level (≥ $500,000 wagered) within this period
Your VIP status will be revoked
Any active wager target bonus will expire
This requirement prevents inactive or low-volume accounts from retaining VIP privileges. VIP Benefits at Winna
VIP reload bonuses
Enhanced bonus rates
Lossback rewards
Weekly and monthly bonuses
Free bets and free spins
Boosted promotions
Personalized VIP treatment
All benefits scale with continued wagering activity. Enjoy the most competetive rewards right from the start! Why Consider a VIP Match? Switching casinos typically means losing accumulated status. Winna removes that friction by recognizing your previous play volume. However, note that the system is performance-based: maintaining your VIP level requires continued activity within the first 30 days. Get Started
Open Live Support
Select “VIP Match”
Complete the verification steps
Once approved, you can start playing immediately with your matched VIP status and chosen bonus track.
Player Intelligence
766 records
What players report about Winna Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.
Total complaints
50
70% resolved, of those with a known outcome
Total reviews
716
Across all review sites
Player rating
1.65 / 5
Trustpilot 2.8 · AskGamblers 0.5
GEO markets
75
Countries stated on 99% of records
Winna Casino complaints and reviews in figures
Every figure below is computed from the complaints and reviews collected about Winna Casino, the way Player Intelligence PRO computes it.
Since 2024, players have posted 50 complaints and 716 reviews about Winna Casino on 6 sites. In the 12 months to November 5, 2026, they filed 24 complaints and posted 519 reviews. That is 8% fewer complaints than in the 12 months before (26). Reviews are up 165% on the 12 months before (196). The average review rating fell from 3.68 to 2.72 out of 5 year on year. Of the complaints with a known outcome, 75% were resolved in the last 12 months, against 65% in the 12 months before.
The problem players report most often is “Withdrawal delay”: 29% of the 49 complaints with a labelled problem. Next come “Account closed” (16%) and “Self-exclusion” (12%). Complaints about “Withdrawal” make up 44% of those with a topic, against 29% across all brands.
Of the 50 complaints with a known outcome, 70% were resolved, against 59% across all brands. That puts Winna Casino 1,154th of 1,916 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 68%.
Reviewers give Winna Casino 2.98 out of 5 on average over 716 rated reviews, against 3.44 across all brands. 49% of the ratings are four or five stars, and 50% are one or two. The review sites’ own scores average 1.65 out of 5 across 2 sites. By that score, Winna Casino ranks 3,972nd of 4,286 rated casinos. Reviewers most often praise “VIP & loyalty” (171 reviews), “Customer support” (165 reviews) and “Withdrawals” (145 reviews). The most common criticism concerns “Customer support” (180 reviews), “Fairness & RTP” (137 reviews) and “Trust & licence” (106 reviews).
The countries players state most often are United States (39%), Canada (5.6%) and Germany (5.2%).
Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,915 brands Player Intelligence tracks.
Ask the AI analyst about Winna Casino: one market, one period, a payment method or a comparison with another brand.
AI-generated summary of player reviews
Games appear to be a slight strength, with more positive than negative feedback. However, customer support and payments draw significant concern from reviewers.
Block 01
Complaints count
Complaints filed per year or month, across every complaint site.
Point at a bar to read it
35
20252026
| Period | Value |
|---|---|
| 2025 | 35 |
| 2026 | 15 |
Block 02
Complaint problems
What went wrong, one level below the topic: the problem each complaint describes.
- Withdrawal delay29%14
- Account closed16%8
- Self-exclusion12%6
- Withdrawal refused12%6
- Game malfunction6.1%3
- Account blocked4.1%2
- Bonus not credited4.1%2
- Unfair terms4.1%2
- Other problems12%6
Block 03
Complaint categories
- Withdrawal44%22
- Account22%11
- Responsible gambling12%6
- Technical8%4
- Bonus6%3
- Other6%3
- Payments & refunds2%1
Block 04
Complaint status
- Resolved70%35
- Unresolved30%15
Block 05
Winna Casino against the market
The casino’s figures beside the same figures over every brand Player Intelligence tracks.
| Measure | Winna Casino | All brands |
|---|---|---|
| Complaints resolved | 70% | 59% |
| Average review rating | 2.98 | 3.44 |
| Complaints per 100 reviews | 7 | 26.4 |
| Share of “Withdrawal” complaints | 44% | 29% |
A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.
Block 06
Reviews count
Player reviews posted per year or month, across every review site.
Point at a bar to read it
500
202420252026
| Period | Value |
|---|---|
| 2024 | 2 |
| 2025 | 213 |
| 2026 | 500 |
Block 07
Review stars
How the rated reviews split by star.
- 5 stars45%322
- 4 stars4.1%29
- 3 stars1%7
- 2 stars4.2%30
- 1 star46%328
Block 08
What reviewers praise and criticise
The aspects reviews name either way: one review can praise one thing and criticise another.
Praised
- VIP & loyalty25%171
- Customer support25%165
- Withdrawals22%145
- Bonuses19%130
- Games16%107
- Website & app11%74
Criticised
- Customer support27%180
- Fairness & RTP20%137
- Trust & licence16%106
- Bonuses15%104
- Withdrawals14%97
- VIP & loyalty10%70
Block 09
Rating history
The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.
Point at a bar to read it
5
3.49
2.76
202420252026
| Period | Value |
|---|---|
| 2024 | 5 |
| 2025 | 3.49 |
| 2026 | 2.76 |
Block 10
Stats by GEO
The ten countries players most often state, complaints and reviews together.
- United States39%298
- Canada5.6%42
- Germany5.2%39
- India4.2%32
- United Kingdom3%23
- Indonesia2.5%19
- Mexico2.5%19
- Austria1.9%14
- Netherlands1.9%14
- Russia1.6%12
- Other countries32%243
Block 11
Year by year
Complaints, their outcomes and reviews per calendar year.
| Year | Complaints | Resolved | Reviews | Average rating |
|---|---|---|---|---|
| 2026 | 15 | 73% | 500 | 2.76 |
| 2025 | 35 | 69% | 213 | 3.49 |
| 2024 | 0 | – | 2 | – |
A dash means too little data for that year.
Block 12
Where the records come from
The independent sites the complaints and reviews were collected from.
| Site | Complaints | Reviews | Site’s score |
|---|---|---|---|
| Trustpilot | – | 698 | 2.8 / 5 |
| Casino Guru | 38 | 12 | – |
| latestcasinobonuses.bet | 1 | 5 | – |
| AskGamblers | 4 | 1 | 0.5 / 5 |
| CasinoReviews | 4 | – | – |
| Casinomeister | 3 | – | – |
Block 13
Latest complaints and reviews
The newest records about Winna Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.
- Review
5.0 of 5 stars
United Arab Emirates · Casino Guru
- Review
1.0 of 5 stars
United States · Trustpilot
- Complaint
Game malfunction
ResolvedNorway · Casino Guru
- Complaint
Withdrawal delay
Resolved - Complaint
Self-exclusion
UnresolvedUnited States · Casino Guru
11 player records in the last 30 days. Explore them in Player Intelligence PRO
Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.
Get All DataPlayer ratings from Trustpilot, AskGamblers.
Questions about Winna Casino
Who owns Winna Casino?
Winna Casino is operated by GG GAMING SOCIEDAD DE RESPONSABILIDAD LIMITADA and runs under the Winna Affiliates affiliate programme.
Is Winna Casino licensed?
Yes. Winna Casino holds a licence from Tobique Gaming Commission.
When was Winna Casino founded?
Winna Casino launched in 2025.
Which currencies does Winna Casino accept?
Currencies listed for Winna Casino: Bitcoin, Ethereum, Tether, USD Coin, Litecoin, Binance Coin, TRON, Dogecoin and 1 more. Its site is available in one language: English.
What welcome bonuses does Winna Casino offer?
One welcome offer is listed for Winna Casino. The first on the list is “Up to 60% Rakeback”, with a 1× wagering requirement.
Which countries is Winna Casino available in?
Winna Casino is listed in 1 market: Austria.
Does Winna Casino have a loyalty programme in Canada?
Yes. Its loyalty programme for Canada has 1 tier.
What do players say about Winna Casino?
Players have filed 50 complaints and written 716 reviews about Winna Casino. Players rate Winna Casino 1.65 out of 5 on average across the 2 sites that publish one.
What do players complain about most at Winna Casino?
“Withdrawal delay” – 29% of the 49 complaints about Winna Casino with a labelled problem. Followed by “Account closed” (16%) and “Self-exclusion” (12%).
Do players report withdrawal problems at Winna Casino?
Withdrawals are the topic of 22 complaints about Winna Casino: 44% of the 50 with a topic. The most common withdrawal problem is “Withdrawal delay” (64% of them). Of the withdrawal complaints with a known outcome, 68% were resolved.
Does Winna Casino resolve player complaints?
70% of the 50 complaints about Winna Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,916 casinos with at least 10 such complaints, Winna Casino is 1,154th. Open complaints and complaints closed without an outcome are left out.
What do players like and dislike about Winna Casino?
Praised most: “VIP & loyalty”, “Customer support” and “Withdrawals”. Criticised most: “Customer support”, “Fairness & RTP” and “Trust & licence”. 49% of the rated reviews give four or five stars, and 50% give one or two.
How many complaints has Winna Casino received in the last 12 months?
In the 12 months to November 5, 2026, players filed 24 complaints about Winna Casino. That is 8% fewer than in the 12 months before, when there were 26.
Where do Winna Casino’s players come from?
The countries named most often in complaints and reviews about Winna Casino are United States (39%), Canada (5.6%) and Germany (5.2%).
Screenshots
3 pages
Pages of the casino's own site, recorded by our crawler. Every screenshot below was taken from the same market, because what a casino shows – the offers, the payment methods, the lobby – often differs from one country to the next.
One capture per page, all from the market named above. A visitor in another country may be shown different offers, different payment methods and a different lobby.
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