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UberLucky Casino

Player complaints and reviews about UberLucky Casino, plus its operator (UberLucky affilaites), licences and welcome offers.

uberlucky.com
Capture of the UberLucky Casino website

About

UberLucky Casino belongs to the UberLucky affilaites affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 4 languages: English, German, Finnish, Norwegian. 4 account currencies are listed: Euros, Canadian dollars, Norwegian kroner, Bitcoin.

UberLucky Casino is listed in 4 markets: Canada, Germany, Finland and Norway.

Markets

This brand is listed in 4 markets. Pick one to see what it offers there.

Player Intelligence

59 records

What players report about UberLucky Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

26

50% resolved, of those with a known outcome

Total reviews

33

Across all review sites

Player rating

3.2 / 5

Trustpilot 1.9 · AskGamblers 4.5

GEO markets

7

Countries stated on 81% of records

UberLucky Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about UberLucky Casino, the way Player Intelligence PRO computes it.

Since 2021, players have posted 26 complaints and 33 reviews about UberLucky Casino on 3 sites.

The problem players report most often is “Withdrawal delay”: 42% of the 24 complaints with a labelled problem. Next come “Account blocked” (21%) and “Winnings voided” (17%). Complaints about “Withdrawal” make up 54% of those with a topic, against 29% across all brands.

Of the 26 complaints with a known outcome, 50% were resolved, against 59% across all brands. That puts UberLucky Casino 1,572nd of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 57%.

Reviewers give UberLucky Casino 2.24 out of 5 on average over 33 rated reviews, against 3.44 across all brands. 33% of the ratings are four or five stars, and 67% are one or two. The review sites’ own scores average 3.2 out of 5 across 2 sites. By that score, UberLucky Casino ranks 2,033rd of 4,286 rated casinos. Reviewers most often praise “Withdrawals” (6 reviews) and “Website & app” (5 reviews). The most common criticism concerns “Trust & licence” (15 reviews), “Customer support” (6 reviews) and “Account” (5 reviews).

The countries players state most often are Poland (42%), Germany (38%) and Norway (10%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about UberLucky Casino: one market, one period, a payment method or a comparison with another brand.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Period
Point at a bar to read it
20222023
Complaints count

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

  • Withdrawal delay42%10
  • Account blocked21%5
  • Winnings voided17%4
  • Account closed4.2%1
  • Verification delay4.2%1
  • Documents rejected or requested again4.2%1
  • Missing funds4.2%1
  • Wrong calculation4.2%1
Share of the 24 complaints with a labelled problem.complaints

Block 03

Complaint categories

  • Withdrawal54%14
  • Account23%6
  • KYC / verification12%3
  • Other3.8%1
  • Payments & refunds3.8%1
  • Technical3.8%1
Share of complaints by category.complaints

Block 04

Complaint status

  • Resolved50%13
  • Unresolved50%13
Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

UberLucky Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

UberLucky Casino against the market
MeasureUberLucky CasinoAll brands
Complaints resolved50%59%
Average review rating2.243.44
Complaints per 100 reviews78.826.4
Share of “Withdrawal” complaints54%29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Period
Point at a bar to read it
202120222023
Reviews count

Block 07

Review stars

How the rated reviews split by star.

  • 5 stars27%9
  • 4 stars6.1%2
  • 1 star67%22
Share of 33 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

  • Withdrawals19%6
  • Website & app16%5
  • KYC / verification13%4
  • Bonuses9.4%3
  • Games9.4%3
  • Customer support9.4%3
Share of the 32 reviews that name at least one aspect.reviews

Criticised

  • Trust & licence47%15
  • Customer support19%6
  • Account16%5
  • Withdrawals16%5
  • Bonuses6.3%2
  • Deposits & payment methods6.3%2
Share of the 32 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it
202120222023
Rating history

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

  • Poland42%20
  • Germany38%18
  • Norway10%5
  • Austria4.2%2
  • Lithuania2.1%1
  • Malta2.1%1
  • Portugal2.1%1
Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
YearComplaintsResolvedReviewsAverage rating
20232148%18–
20225–14–
20210–1–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
SiteComplaintsReviewsSite’s score
Casino Guru187–
Trustpilot–221.9 / 5
AskGamblers844.5 / 5

Block 13

Latest complaints and reviews

The newest records about UberLucky Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

  • Review

    1.0 of 5 stars

    Norway · Trustpilot

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Complaint

    Withdrawal delay

    Resolved

    Germany · Casino Guru

  • Review

    1.0 of 5 stars

    Poland · Trustpilot

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Player ratings from Trustpilot, AskGamblers.

Questions about UberLucky Casino

Who owns UberLucky Casino?

UberLucky Casino is operated by Familypot B.V. and runs under the UberLucky affilaites affiliate programme.

Is UberLucky Casino licensed?

Yes. UberLucky Casino holds a licence from Curacao Gaming Control Board.

When was UberLucky Casino founded?

UberLucky Casino launched in 2021.

Which currencies does UberLucky Casino accept?

Currencies listed for UberLucky Casino: Euros, Canadian dollars, Norwegian kroner, Bitcoin. Its site is available in 4 languages: English, German, Finnish, Norwegian.

Which countries is UberLucky Casino available in?

UberLucky Casino is listed in 4 markets: Canada, Finland, Germany, Norway.

What do players say about UberLucky Casino?

Players have filed 26 complaints and written 33 reviews about UberLucky Casino. Players rate UberLucky Casino 3.2 out of 5 on average across the 2 sites that publish one.

What do players complain about most at UberLucky Casino?

“Withdrawal delay” – 42% of the 24 complaints about UberLucky Casino with a labelled problem. Followed by “Account blocked” (21%) and “Winnings voided” (17%).

Do players report withdrawal problems at UberLucky Casino?

Withdrawals are the topic of 14 complaints about UberLucky Casino: 54% of the 26 with a topic. The most common withdrawal problem is “Withdrawal delay” (71% of them). Of the withdrawal complaints with a known outcome, 57% were resolved.

Does UberLucky Casino resolve player complaints?

50% of the 26 complaints about UberLucky Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, UberLucky Casino is 1,572nd. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about UberLucky Casino?

Praised most: “Withdrawals” and “Website & app”. Criticised most: “Trust & licence”, “Customer support” and “Account”. 33% of the rated reviews give four or five stars, and 67% give one or two.

Where do UberLucky Casino’s players come from?

The countries named most often in complaints and reviews about UberLucky Casino are Poland (42%), Germany (38%) and Norway (10%).