Casino profile

Tropicana Gold Casino

Player complaints and reviews about Tropicana Gold Casino, plus its operator (Monarchs Partners), licences and welcome offers.

Closedtropicanagoldcasino.com

Capture of the Tropicana Gold Casino website

About

Tropicana Gold Casino belongs to the Monarchs Partners affiliate programme. This site is no longer operating: the domain does not respond or has changed hands. The site launched in 2014. It holds a licence from Curacao Gaming Control Board. The interface is in English. 4 account currencies are listed: Australian dollars, Euros, South African Rand, US dollars.

Player Intelligence

46 records

What players report about Tropicana Gold Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

79% resolved, of those with a known outcome

Total reviews

Across all review sites

Player rating

1.2 / 5

AskGamblers 1.2

GEO markets

Countries stated on 28% of records

Tropicana Gold Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Tropicana Gold Casino, the way Player Intelligence PRO computes it.

Since 2014, players have posted 36 complaints and 10 reviews about Tropicana Gold Casino on 4 sites.

The problem players report most often is “Withdrawal delay”: 46% of the 35 complaints with a labelled problem. Next come “Withdrawal refused” (20%) and “Documents rejected or requested again” (17%). Complaints about “Withdrawal” make up 67% of those with a topic, against 29% across all brands.

Of the 34 complaints with a known outcome, 79% were resolved, against 59% across all brands. That puts Tropicana Gold Casino 864th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 78%.

The review sites’ own scores average 1.2 out of 5 on one site. By that score, Tropicana Gold Casino ranks 4,172nd of 4,286 rated casinos.

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “All brands” covers the 11,910 brands Player Intelligence tracks.

Ask the AI analyst about Tropicana Gold Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

201420152016

Complaints count

Period	Value
2014	15
2015	16
2016	5

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay46%16
Withdrawal refused20%7
Documents rejected or requested again17%6
Verification delay8.6%3
Missing funds2.9%1
Support not responding2.9%1
Site or app problems2.9%1

Share of the 35 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal67%24
KYC / verification25%9
Payments & refunds2.8%1
Customer support2.8%1
Technical2.8%1

Share of complaints by category.complaints

Block 04

Complaint status

Resolved75%27
Unresolved19%7
Status we do not recognise yet5.6%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Tropicana Gold Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Tropicana Gold Casino against the market
Measure	Tropicana Gold Casino	All brands
Complaints resolved	79%	59%
Average review rating	–	3.44
Complaints per 100 reviews	–	26.4
Share of “Withdrawal” complaints	67%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

20142015

Reviews count

Period	Value
2014	6
2015	4

Block 07

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

1.25

1.17

20142015

Rating history

Period	Value
2014	1.25
2015	1.17

Block 08

Stats by GEO

The ten countries players most often state, complaints and reviews together.

Canada15%2
United States15%2
United Arab Emirates7.7%1
Bosnia & Herzegovina7.7%1
Bangladesh7.7%1
Belarus7.7%1
Germany7.7%1
Egypt7.7%1
Finland7.7%1
United Kingdom7.7%1
Other countries7.7%1

Share of the records whose source states a country – never guessed from language or currency.records

Block 09

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2016	5	–	0	–
2015	16	80%	4	–
2014	15	100%	6	–

A dash means too little data for that year.

Block 10

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
AskGamblers	28	9	1.2 / 5
Casinomeister	4	–	–
CasinoReviews	4	–	–
latestcasinobonuses.bet	–	1	–

Block 11

Latest complaints and reviews

The newest records about Tropicana Gold Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ComplaintApr 1, 2015
Documents rejected or requested again
Status we do not recognise yet
Casinomeister
ReviewJan 22, 2015
No star rating
United Arab Emirates · latestcasinobonuses.bet
ComplaintNov 7, 2014
Verification delay
Resolved
CasinoReviews
ComplaintOct 2, 2014
Support not responding
Resolved
CasinoReviews
ComplaintSep 3, 2014
Withdrawal delay
Resolved
CasinoReviews

0 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from AskGamblers.

Questions about Tropicana Gold Casino

Who owns Tropicana Gold Casino?

Tropicana Gold Casino is operated by Xingu Ventures N.V. and runs under the Monarchs Partners affiliate programme.

Is Tropicana Gold Casino licensed?

Yes. Tropicana Gold Casino holds a licence from Curacao Gaming Control Board.

When was Tropicana Gold Casino founded?

Tropicana Gold Casino launched in 2014. The site has since closed; its profile is kept for reference.

Which currencies does Tropicana Gold Casino accept?

Currencies listed for Tropicana Gold Casino: Australian dollars, Euros, South African Rand, US dollars. Its site is available in one language: English.

What do players say about Tropicana Gold Casino?

Players have filed 36 complaints and written 10 reviews about Tropicana Gold Casino. Players rate Tropicana Gold Casino 1.2 out of 5 on average on the 1 site that publishes a rating.

What do players complain about most at Tropicana Gold Casino?

“Withdrawal delay” – 46% of the 35 complaints about Tropicana Gold Casino with a labelled problem. Followed by “Withdrawal refused” (20%) and “Documents rejected or requested again” (17%).

Do players report withdrawal problems at Tropicana Gold Casino?

Withdrawals are the topic of 24 complaints about Tropicana Gold Casino: 67% of the 36 with a topic. The most common withdrawal problem is “Withdrawal delay” (67% of them). Of the withdrawal complaints with a known outcome, 78% were resolved.

Does Tropicana Gold Casino resolve player complaints?

79% of the 34 complaints about Tropicana Gold Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Tropicana Gold Casino is 864th. Open complaints and complaints closed without an outcome are left out.