Casino profile

Punt Casino

Player complaints and reviews about Punt Casino, plus its operator (Lucky Partners Club), licences and welcome offers.

About

Punt Casino belongs to the Lucky Partners Club affiliate programme. The site launched in 2021. It holds a licence from Curacao Gaming Control Board. The interface is available in 4 languages: English, French, German, Japanese. 15 account currencies are listed, including Euros, US dollars, Canadian dollars, Japanese yen. We list one welcome offer.

Punt Casino is listed in 6 markets, among them Canada, Germany, France and Belgium. On the Punt Casino site for Mexico, we found 4 tournaments.

Markets

This brand is listed in 6 markets. Pick one to see what it offers there.

Welcome bonuses

1 offer

Offers are recorded exactly as the operator published them, including the currency and the wagering base. Terms change without notice – always check them on the casino's own site.

30 FREE SPINS on Golden Sheila
Free spins
30
Wagering
40x

Tournaments

4 entries

Read from the casino's own pages. Terms change without notice – check them on the operator's site.

CASH RACE NETWORK BY BETSOFT
× The ‘Cash Race’ Network promotion includes 1 (one) Tournament for 12 days and 11 daily Take the Prize™ with cash prizes. Both promotions are active in this game and run between the 23rd of February and 6th of March 2023. TAKE THE PRIZE™ How to qualify All…
Terms
CASH RACE NETWORK BY BETSOFT
× The ‘Cash Race’ Network promotion includes 1 (one) Tournament for 12 days and 11 daily Take the Prize™ with cash prizes. Both promotions are active in this game and run between the 23rd of February and 6th of March 2023. TAKE THE PRIZE™ How to qualify All real money spins with a minimum bet of $0,50 (or the equivalent amount) in the qualifying games are eligible for the promotion. One qualifying spin can trigger the fortune wheel for cash prizes during the promo period. You can win more than one cash prize during the promotion. The more you spin, the better your chances of winning multiple prizes. Get lucky with only one spin!
Tournament Games:
48
Paid Places:
1300
On your marks, get set, spin! Take part in our Cash Race slot tournament from February 23 to March 6 and cross the finish line with daily rewards and cash prizes from a whopping $85,000 prize pool. For a chance to land on the leaderboard, spin on any of the participating Betsoft slots with a minimum wager of $0.50. Winners are determined by the highest single spin win-to-bet ratio, and with over 200 cash prizes, there’s certainly enough to go around! Your spins are automatically calculated, added to the leaderboard, and updated in real time. And with that, we’re off to the races! We hope to see you at the starting line. Good luck! Craps
DRAGON-GAMING
Exclusive
Golden Dragon Inferno
Miles Bellhouse and the Gears of Time
Expansion
Hearts Desire
Bounding Luck
Woodlanders
Sleighin It
Trinity Reels
Rags To Witches
Winds of Wealth
Wilds of Fortune
Alkemor's Elements
Primal Wilderness
Lost Mystery Chests
Triple Juicy Drops
Gold Tiger Ascent
Take the Kingdom
Stay Frosty! Thai Blossoms
Tower of Fortuna
7 Fortune Frenzy
88 Frenzy Fortune
Wild Drops
Jungle Stripes
Mr. Macau
Hat Trick Hero
Lava Gold
Safari Sam 2
Stacked
Take Olympus
Golden Horns
Book of Darkness
Primal Hunt
Dim Sum Prize
Mystic Hive
The Hive
Quest to the West
Take the Bank
Carnaval Forever
Return to Paris
Tiger's Claw
Stampede
Kensei Blades
Craps
Cash Race Take the Prize™ runs daily between 10:00AM Thursday 23rd February until 10:00AM 6th March CET 2023. Each daily promo runs for 24 hours from 10AM until 10AM CEST. In order to participate, you must open any of the promo qualifying games. In order to qualify for the promotion, you are required to play a real money spin with a minimum bet of $0,50 (or the equivalent amount) in the qualifying games. If the minimum bet amount is unavailable, the bet will be rounded up to the next higher available bet amount in the qualifying game. There is no additional cost to take part in the promotion. Daily prize-pool: $2,750 across 100 cash prizes. Total prize-pool during the promotion: $30,250 across 1,100 cash prizes
The prize table is displayed in the ‘Prizes’ section. Prizes on the wheel are displayed in local currency. The rules are laid out in the qualifying games. Prizes will be paid out as per the ‘Prizes’ tab in the qualifying games. The prize table updates in real time showing number of prizes left. General Terms and Conditions apply. We reserve the right to amend, suspend or cancel the promotion at any time. TOURNAMENT
How to qualify
All real money spins with a minimum bet of $0,50 (or the equivalent amount) in the qualifying games are eligible for the Tournament. The score of the leaderboard is based on the highest single spin win amount to bet ration. The higher the value of the amount you win in one single spin relative to your bet amount, the higher your score on the leaderboard. The leaderboard updates in real time and it is built in the qualifying game/s. Your progress is displayed as “you” vs other players’ Tournament IDs. The more you spin, the better your chances of winning the top prize. Get lucky with only one spin! General Terms and Conditions
The Cash Race Tournament runs from 10 am until 11:59pm CET between 23rd February and 6th March. In order to qualify for the promotion, you are required to play a real money spin with a minimum bet of €0,50 (or the equivalent amount) in the qualifying games. Win Criteria: Highest single spin win to bet ration. There is no additional cost to take part in the promotion. Total prize-pool: $50,000 across 200 cash prizes. In the event that two or more players finish the Tournament on the same leaderboard position, the player who scores first will get the higher prize. The prize table is displayed in the ‘Prizes’ section. Prizes are displayed in local currency. The rules are laid out in the qualifying games. General Terms and Conditions apply.
TAKE THE PRIZE BY BETSOFT
× TAKE THE PRIZE™ How to qualify All real money spins with a minimum bet of €0,20 (or the equivalent amount) in the qualifying games are eligible for the promotion. One qualifying spin can trigger the fortune wheel for cash prizes during the promo period. You…
Terms
TAKE THE PRIZE BY BETSOFT
× TAKE THE PRIZE™ How to qualify All real money spins with a minimum bet of €0,20 (or the equivalent amount) in the qualifying games are eligible for the promotion. One qualifying spin can trigger the fortune wheel for cash prizes during the promo period. You can win more than one cash prize during the promotion. The more you spin, the better your chances of winning multiple prizes. Get lucky with only one spin!
Tournament Games:
8
Paid Places:
170
The Take the Prize™ Network promotion includes 10 daily Tournaments and 10 daily Take the Prize™ cash drops. Both promotions are active in this game and run between the 22nd of June and 2nd of July 2023. Climb the leader board every day during the Take the Prize™ Tournament and enjoy some seriously sizzling spins and wins. Total prize-pool: €60,000/€6,000 daily
Total number of prizes: 500/ 50 daily
Win with one lucky spin! Prizes are displayed in local currency
Exclusive
Golden Dragon Inferno
Gemini Joker
Primal Wilderness
Take the Kingdom
Hat Trick Hero
Take Olympus
Primal Hunt
Take the Bank
Take the Prize™ runs daily between 10:00AM Thursday 22nd of June until 9:59AM 2nd of July CEST 2023. Each daily promo runs for 24 hours from 10AM until 9:59AM CEST. In order to participate, you must open any of the promo qualifying games. In order to qualify for the promotion, you are required to play a real money spin with a minimum bet of €0,20 (or the equivalent amount) in the qualifying games. If the minimum bet amount is unavailable, the bet will be rounded up to the next higher available bet amount in the qualifying game. There is no additional cost to take part in the promotion. Daily prize-pool: €4,000 across 120 cash prizes. Total prize-pool during the promotion: €40,000 across 1,200 cash prizes
The prize table is displayed in the ‘Prizes’ section. Prizes on the wheel are displayed in local currency. The rules are laid out in the qualifying games. Prizes will be paid out as per the ‘Prizes’ tab in the qualifying games. The prize table updates in real time showing number of prizes left. General Terms and Conditions apply. We reserve the right to amend, suspend or cancel the promotion at any time. TOURNAMENT
How to qualify
All real money spins with a minimum bet of €0,20 (or the equivalent amount) in the qualifying games are eligible for the Tournament promotion. The score of the leader board is based on the highest single spin win amount to bet ration. The higher the value of the amount you win in one single spin relative to your bet amount, the higher your score on the leader board. The leader board updates in real time and it is built in the qualifying game/s. Your progress is displayed as “you” vs other players’ Tournament IDs. The more you spin, the better your chances of winning the top prize. Get lucky with only one spin! General Terms and Conditions
Take the Prize™ Tournament runs from 10AM Thursday 22nd of June until 9:59AM 2nd of July 2023 CEST. Win Criteria: Highest single spin win to bet ration. There is no additional cost to take part in the promotion. Total prize-pool: €60,000 across 500 cash prizes. In the event that two or more players finish the Tournament on the same leader board position, the player who scores first will get the higher prize. The prize table is displayed in the ‘Prizes’ section. Prizes are displayed in local currency. The rules are laid out in the qualifying games. General Terms and Conditions apply.
BOOK OF BILLIONAIRE BY FUGASO
× 1. To participate in "BOOK OF BILLIONAIRE" SERIES TOURNAMENT BY FUGASO you must be over 18 years of age and meet all other requirements, as defined by our tournament rules as well as terms and conditions. 2. Play any of the tournament participating FUGASO…
Terms
BOOK OF BILLIONAIRE BY FUGASO
× 1. To participate in "BOOK OF BILLIONAIRE" SERIES TOURNAMENT BY FUGASO you must be over 18 years of age and meet all other requirements, as defined by our tournament rules as well as terms and conditions. 2. Play any of the tournament participating FUGASO games with a minimum bet of $0.20 or the currency equivalent is required. 3. If the minimum bet amount is unavailable, round up to the next higher available bet size in the came. 4. Tournament points are calculated every round with each el (or currency equivalent) bet equaling 2 points, for example, a $1 bet represents 2 tournament points. S. Tournament points are calculated every round with each $1 (or currency equivalent) won equaling 2 points, for example, a $10 win represents 20 tournament points. 6. Tournament points received are summed up throughout the tournament period. 7. The more tournament points you collect, the higher your position on the tournament leaderboard. 8. The first 750 players on the tournament leaderboard at a certain given period of time, will share a prize of $135,000! 9. This tournament is available during real money play only. 10. No additional deposits or costs are required to participate in this tournament. 11. Prizes will be credited to your casino account no later than 24 hours from acceptance of the tournament results. 12. The tournament leaderboard will automatically update every few minutes. 13. Each player will get a personal tournament id for the tournament leaderboard. 14. Changing the currency during the tournament period might reset the player's progress on the tournament leaderboard. 15. The tournament leaderboard will include top players who accumulated the highest amount of tournament points during this tournament. 16. If two or more players have the same amount of tournament points at the end of this tournament, the player who reached the tournament points first will be ranked higher. 17. Players with higher stakes have more chance of winning the tournament than players with lower stakes. 18. Cash prize pool is $135,000, in such case where one of the tournament winners is using a different currency on their stakes, the cash prize will convert to the currency in which you are playing and will be added to your casino account. 19. Only finished bets will qualify for the leaderboard. 20. The tournament rules can be changed at any time according to fugaso's sole discretion. 21. Malfunction voids all play and pays. 22. Fugaso reserves the right to void scores and, or prizes that might be subject to fraud and manipulation activities of the tournament or game process. 23. By qualifying for this tournament, you automatically agree to these terms and conditions and to all the terms and conditions set by the online casino hosting this tournament.
Tournament Games:
23
Paid Places:
750
WIN A SHARE OF €500,000 IN BOOK OF BILLIONAIRE! You could be one of the weekly winners to get a piece of the action at Punt. With €135,000 in WEEKLY CASH GIVEAWAYS to 750 lucky players and a GRAND TOTAL of €500,000 in all, you better make your gameplay count! Exclusive
Magnify Man
City Pop Hawaii
Sugar Paradise
Into The Jungle Bonus Buy
Inferno Diamonds 100
Into The Jungle! Tropical GOLD
Inferno Diamonds
Sugar Drop XMAS
Lil Santa
Diamond Blitz 100
King Of The Ring
Sugar Drop
Hit The Diamond
Fat Mama's Wheel
Diamond Blitz 40
Santa Jingle Wheel
Jewels Sea Pirates Riches
Book of Anime
The Mummy Win Hunters
SNOWMAN BATTLE BY BOOONGO & PLAYSON
TOURNAMENT FINISHED SNOWMAN BATTLE BY BOOONGO & PLAYSON 21.02 - 01.03
Prize pool
€10,000.00
Terms
SNOWMAN BATTLE BY BOOONGO & PLAYSON
Tournament Games:
20
Paid Places:
100
This winter, get ready for a battle of icy proportions! We’re hosting an exciting Snowman Battle slot tournament from February 17-19, and you’re invited to join the fun. The grand prize pool of €10,000 will leave winners with more than enough to keep them warm and satisfied during this frigid month. To qualify for the winnings, you must simply bet at least €1, and spin a minimum of 100 times on the participating Booongo and Playson slot games. Winners are determined by points. €1 equals 1 point on any winning spin. For example, if you wager €1 and win €120 on that spin, you will receive 120 points. All points collected during your gameplay are automatically calculated and displayed on the leaderboard. Mark your calendars, gather your mittens, and get ready to spin epic wins in our ultimate Snowman Battle slot tournament. We hope to see you there! Good luck!

Player Intelligence

389 records

What players report about Punt Casino on review and complaint sites: complaints, reviews and the sites’ own player ratings.

Total complaints

82% resolved, of those with a known outcome

Total reviews

342

Across all review sites

Player rating

3.4 / 5

Trustpilot 3.5 · AskGamblers 2.7 · Tribuna 4.0

GEO markets

Countries stated on 93% of records

Punt Casino complaints and reviews in figures

Every figure below is computed from the complaints and reviews collected about Punt Casino, the way Player Intelligence PRO computes it.

Since 2019, players have posted 47 complaints and 342 reviews about Punt Casino on 5 sites. In the 12 months to November 5, 2026, they filed 3 complaints and posted 45 reviews. Reviews are down 75% on the 12 months before (183). The average review rating fell from 4.14 to 2.56 out of 5 year on year.

The problem players report most often is “Withdrawal delay”: 40% of the 45 complaints with a labelled problem. Next come “Withdrawal refused” (13%) and “Bonus winnings confiscated” (11%). Complaints about “Withdrawal” make up 67% of those with a topic, against 29% across all brands.

Of the 45 complaints with a known outcome, 82% were resolved, against 59% across all brands. That puts Punt Casino 729th of 1,917 casinos with at least 10 such complaints. For withdrawal complaints, the resolved share is 79%.

Reviewers give Punt Casino 3.75 out of 5 on average over 342 rated reviews, against 3.44 across all brands. 69% of the ratings are four or five stars, and 28% are one or two. The review sites’ own scores average 3.4 out of 5 across 3 sites. By that score, Punt Casino ranks 1,737th of 4,286 rated casinos. Reviewers most often praise “Games” (142 reviews), “Withdrawals” (120 reviews) and “Customer support” (74 reviews). The most common criticism concerns “Withdrawals” (49 reviews), “Customer support” (48 reviews) and “Bonuses” (35 reviews).

The countries players state most often are United States (88%), South Africa (6.1%) and Germany (1.1%).

Problem shares are of the complaints with a labelled problem, topic shares of those with a topic, country shares of the records that state one. “12 months” counts records with an exact date in the 365 days to November 5, 2026. “All brands” covers the 11,918 brands Player Intelligence tracks.

Ask the AI analyst about Punt Casino: one market, one period, a payment method or a comparison with another brand.

What the assistant can do

AI-generated summary of player reviews

Games receive a small amount of positive feedback, though more reviews are needed to confirm this trend. Payments and customer support, however, appear to be areas of concern based on significantly more negative reviews.

Block 01

Complaints count

Complaints filed per year or month, across every complaint site.

Point at a bar to read it

20192020202120222023202420252026

Complaints count

Period	Value
2019	3
2020	6
2021	2
2022	14
2023	12
2024	7
2025	2
2026	1

Block 02

Complaint problems

What went wrong, one level below the topic: the problem each complaint describes.

Withdrawal delay40%18
Withdrawal refused13%6
Bonus winnings confiscated11%5
Withdrawal limits6.7%3
Account blocked4.4%2
Game malfunction4.4%2
Site or app problems4.4%2
Winnings voided4.4%2
Other problems11%5

Share of the 45 complaints with a labelled problem.complaints

Block 03

Complaint categories

Withdrawal67%30
Bonus13%6
Technical8.9%4
Account4.4%2
Deposit2.2%1
KYC / verification2.2%1
Payments & refunds2.2%1

Share of complaints with a category. 2 more come from sites that publish none and are in no bar.complaints

Block 04

Complaint status

Resolved79%37
Unresolved17%8
Closed without an outcome4.3%2

Outcomes as the sites report them. “Closed without an outcome” is a case the site closed without saying who was right.complaints

Block 05

Punt Casino against the market

The casino’s figures beside the same figures over every brand Player Intelligence tracks.

Punt Casino against the market
Measure	Punt Casino	All brands
Complaints resolved	82%	59%
Average review rating	3.75	3.44
Complaints per 100 reviews	13.7	26.4
Share of “Withdrawal” complaints	67%	29%

A dash means too little data: a resolved share needs 10 complaints with a known outcome, an average rating 20 rated reviews.

Block 06

Reviews count

Player reviews posted per year or month, across every review site.

Point at a bar to read it

164

20222023202420252026

Reviews count

Period	Value
2022	17
2023	21
2024	104
2025	164
2026	36

Block 07

Review stars

How the rated reviews split by star.

5 stars58%200
4 stars11%36
3 stars3.2%11
2 stars4.4%15
1 star23%80

Share of 342 rated reviews. Ratings on other scales are converted to five stars and rounded up, as in Player Intelligence PRO.reviews

Block 08

What reviewers praise and criticise

The aspects reviews name either way: one review can praise one thing and criticise another.

Praised

Games45%142
Withdrawals38%120
Customer support23%74
Bonuses22%70
Website & app10%33
KYC / verification6.3%20

Share of the 317 reviews that name at least one aspect.reviews

Criticised

Withdrawals15%49
Customer support15%48
Bonuses11%35
Trust & licence8.8%28
Fairness & RTP7.9%25
KYC / verification7.3%23

Share of the 317 reviews that name at least one aspect.reviews

Block 09

Rating history

The average star rating of reviews posted in each period, out of 5. By month only where every month has enough ratings.

Point at a bar to read it

2.53

3.12

4.14

4.04

2.28

20222023202420252026

Rating history

Period	Value
2022	2.53
2023	3.12
2024	4.14
2025	4.04
2026	2.28

Block 10

Stats by GEO

The ten countries players most often state, complaints and reviews together.

United States88%320
South Africa6.1%22
Germany1.1%4
Brazil0.8%3
Canada0.6%2
Argentina0.3%1
Costa Rica0.3%1
Spain0.3%1
Finland0.3%1
United Kingdom0.3%1
Other countries1.9%7

Share of the records whose source states a country – never guessed from language or currency.records

Block 11

Year by year

Complaints, their outcomes and reviews per calendar year.

Year by year
Year	Complaints	Resolved	Reviews	Average rating
2026	1	–	36	2.28
2025	2	–	164	4.04
2024	7	–	104	4.14
2023	12	92%	21	3.12
2022	14	100%	17	–
2021	2	–	0	–
2020	6	–	0	–
2019	3	–	0	–

A dash means too little data for that year.

Block 12

Where the records come from

The independent sites the complaints and reviews were collected from.

Where the records come from
Site	Complaints	Reviews	Site’s score
Trustpilot	–	314	3.5 / 5
Casino Guru	39	10	–
AskGamblers	3	9	2.7 / 5
Tribuna	–	9	4.0 / 5
CasinoReviews	5	–	–

Block 13

Latest complaints and reviews

The newest records about Punt Casino as facts: our label, the status or the stars, the player’s country and the site. The text stays on that site – follow the link to read it.

ReviewOct 15, 2026
2.0 of 5 stars
Tribuna
ReviewOct 15, 2026
2.0 of 5 stars
Tribuna
ComplaintApr 21, 2026
Winnings voided
Resolved
United States · Casino Guru
ComplaintDec 27, 2025
Winnings voided
Resolved
South Africa · CasinoReviews
ComplaintDec 23, 2025
Bonus winnings confiscated
Unresolved
South Africa · Casino Guru

2 player records in the last 30 days. Explore them in Player Intelligence PRO

Every complaint and review behind these numbers – with filters, comparison, GEO, platforms, operators and monitoring – in Player Intelligence.

Get All Data

Player ratings from Trustpilot, AskGamblers, Tribuna.

Questions about Punt Casino

Who owns Punt Casino?

Punt Casino is operated by Effice Group N.V. and runs under the Lucky Partners Club affiliate programme.

Is Punt Casino licensed?

Yes. Punt Casino holds a licence from Curacao Gaming Control Board.

When was Punt Casino founded?

Punt Casino launched in 2021.

Which currencies does Punt Casino accept?

Currencies listed for Punt Casino: Euros, US dollars, Canadian dollars, Japanese yen, Norwegian kroner, Polish zlotys, Russian rubles, Bitcoin and 7 more. Its site is available in 4 languages: English, French, German, Japanese.

What welcome bonuses does Punt Casino offer?

One welcome offer is listed for Punt Casino. The first on the list is “30 FREE SPINS on Golden Sheila”, with a 40× wagering requirement.

Which countries is Punt Casino available in?

Punt Casino is listed in 6 markets: Belgium, Canada, France, Germany, Japan, South Africa.

Does Punt Casino run tournaments in Mexico?

Yes. The Punt Casino site for Mexico lists 4 tournaments.

What do players say about Punt Casino?

Players have filed 47 complaints and written 342 reviews about Punt Casino. Players rate Punt Casino 3.4 out of 5 on average across the 3 sites that publish one.

What do players complain about most at Punt Casino?

“Withdrawal delay” – 40% of the 45 complaints about Punt Casino with a labelled problem. Followed by “Withdrawal refused” (13%) and “Bonus winnings confiscated” (11%).

Do players report withdrawal problems at Punt Casino?

Withdrawals are the topic of 30 complaints about Punt Casino: 67% of the 45 with a topic. The most common withdrawal problem is “Withdrawal delay” (60% of them). Of the withdrawal complaints with a known outcome, 79% were resolved.

Does Punt Casino resolve player complaints?

82% of the 45 complaints about Punt Casino with a known outcome were resolved. Across all brands Player Intelligence tracks, the share is 59%. Among the 1,917 casinos with at least 10 such complaints, Punt Casino is 729th. Open complaints and complaints closed without an outcome are left out.

What do players like and dislike about Punt Casino?

Praised most: “Games”, “Withdrawals” and “Customer support”. Criticised most: “Withdrawals”, “Customer support” and “Bonuses”. 69% of the rated reviews give four or five stars, and 28% give one or two.